Logan Health

Medical Billing and Coding

• Process claims to appropriate primary, secondary, and/or tertiary insurance company according to insurance guidelines
• Perform follow-up on unpaid insurance accounts identified through aging reports
• Process appeals when appropriate
• Process refund requests
• Identify trends, and carrier issues relating to billing and reimbursements, report findings to leadership
• Maintain Privacy & Confidentiality of patient information and organizational operations
• Responsible for learning, understanding and following payer guidelines
• Reallocate misapplied payments and adjustments
• Work special assignments when needed

Medical Billing & Collections Specialist

Pharmacist

• Provide support within collaborative pharmacy team environments
• Engage in patient care and team support in various pharmacy settings
• Focus on growing pharmacy experience or starting a career as a Pharmacy Technician

Pharmacy Technician

Accounting Manager

• First point of contact and support for Patient Accounting team members, patients, clients, providers, payers, and other departments
• Identify and report payment issues and discrepancies
• Train and support new and current team members
• Assist leadership with special projects
• Analyze account data to resolve claims and payments
• Post payments and adjustments according to policies
• Document all communication professionally and accurately
• Review account information for accuracy
• Interpret explanation of benefits (EOBs) for payment discrepancies

Senior Patient Accounting Specialist

Auditor

• You'll serve as a trusted resource by providing education, guidance, and feedback to providers and physicians to support compliance, coding accuracy, and strong documentation practices.
• Responsibilities will include auditing outpatient records, assigning appropriate ICD-10-CM and CPT-4 codes, and abstracting key data for audit review, tracking, reporting, and reimbursement.
• Audits and reviews documentation for compliance with coding regulations.
• Provides educational opportunities for coders, practice managers and providers within Logan Health.
• Coordinates all Logan Health internal and external audits.
• Assists with the development and implementation of an internal audit program that provides feedback and education to providers of Logan Health.
• Provides ad hoc coding audits as requested.
• Performs audits for providers and follows up with meetings and assistance as needed.
• Notifies leadership of coding errors per department procedure.
• Provides accurate coding for claims as assigned.

Coding Auditor

Financial Planning and Analysis

• Verify insurance eligibility, benefits, and patient liability to prevent denials or penalties
• Accurately document insurance and payment information to optimize reimbursement and avoid write-offs
• Maintain up-to-date knowledge of insurance plans, contract requirements, and best practices for insurance verification
• Confirm and secure benefits coverage with insurance companies and employers; ensure demographic data is correct
• Cross-reference Medicare accounts and coordinate benefit statuses as needed
• Determine and process pre-certification or referral requirements per protocol
• Communicate with providers regarding out-of-network barriers and document accordingly
• Estimate and collect patient liability prior to service, following cash management policies
• Maximize collection of co-pays and other balances per department protocol
• Review and resolve accounts on hold to ensure timely billing
• Partner with the Authorization team to obtain payer authorizations and referrals
• Ensure compliance with HIPAA and all insurance process regulations
• Continue developing your skills to keep up with changes in insurance and reimbursement rules
• Maintain regular and consistent attendance as scheduled by department leadership

Financial Clearance Specialist

Support Engineer

• Provide first-level technical support for virtual health and video visit platforms
• Troubleshoot routine issues including login and access, device setup, audio and video, and connectivity
• Follow established workflows, scripts, and knowledge-based guidance to resolve issues efficiently
• Accurately document, manage, and route support tickets, and escalate issues as appropriate
• Guide patients and families in preparing for and successfully completing video visits
• Support providers and staff with basic virtual health workflows and tools
• Assist users with accessing applications, devices, and virtual health technologies
• Support setup and basic troubleshooting of virtual health equipment and peripherals
• Maintain day-to-day operational readiness of devices and tools
• Update and maintain support documentation and training materials
• Communicate trends, issues, and user feedback to team members
• Participate in team-based problem solving and continuous improvement initiatives

Virtual Health Support Technician

Software Engineer

• Develop, code, test, and implement data integrations, conversions, reports, and data extraction solutions
• Design and maintain interfaces, APIs, and integration workflows across multiple systems
• Collaborate with stakeholders to define project scope, requirements, and timelines
• Support and optimize data pipelines, including extraction, transformation, and loading (ETL) processes
• Maintain high standards of data quality and enforce best practices for data handling and integration
• Troubleshoot and resolve interface and integration issues, including vendor coordination when needed
• Configure and modify interfaces, API connections, and mapping tables
• Perform testing in integrated environments, ensuring accuracy and reliability of data flows
• Monitor and optimize data warehouse performance and resolve data conflicts
• Participate in and/or lead integration-related projects, including documentation and process improvements
• Provide ongoing user support and ensure timely communication and issue resolution
• Contribute to a collaborative team environment to design and support multi-platform integration solutions