Loews Hotels & Co

Learning and Development

• Conduct a company-wide assessment to identify skill gaps, future talent needs, and priority development areas.
• Build and execute a multi-year learning strategy aligned with business goals and organizational goals
• Establish clear success measures and track ROI for all learning initiatives.
• Identify critical capabilities needed for the future of the business and build programs that strengthen leadership and functional excellence.
• Design and deliver scalable learning programs across leadership, frontline development, and onboarding.
• Identify and manage external learning partners, content providers, and facilitators when external expertise is needed.
• Implement innovative delivery methods including digital learning, microlearning, cohort programs, and blended experiences.
• Ensure learning programs are engaging, practical, and directly connected to business performance.
• Promote a culture of continuous learning, growth, and internal career mobility.
• Oversee and optimize the LMS to ensure strong adoption, user experience, and reporting.
• Leverage learning data and analytics to guide decisions and improve program effectiveness.
• Explore innovative technologies and learning tools that enhance accessibility and engagement.
• Lead, coach, and develop the L&D team.
• Partner with HR Business Partners and senior leaders to tailor development solutions to business needs.
• Serve as a strategic advisor on leadership readiness, capability building, and talent development.

Senior Director, Learning & Talent Development

Manager

• assists the Director of Food and Beverage in the overall management of the respective outlets
• plans, organizes, directs and coordinates all outlet activities to ensure efficient operation of department
• maintains outlet staffing levels so as to provide for optimal performance
• represents the Director of Food and Beverage in his/her absence
• ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• responsible for smooth, efficient, cost effective operation of outlets to include labor management
• personally supervises outlet activities to ensure quality production/delivery of product/service
• interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• prepares all department storeroom requisitions
• reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• communicates daily with Executive Chef or Sous Chef in charge
• interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• evaluates individual employee performance, establishes goals, objectives and training needs
• attends required hotel meetings to keep abreast of in-house activities/promotions
• visible and working the floor of the restaurant during peak food service times

Restaurant Manager

• Lead and supervise the outlet team, ensuring staff are properly trained, motivated, and equipped to deliver an exceptional guest experience while fostering teamwork and professional growth
• Manage operational efficiency by reviewing payroll, overseeing scheduling, maintaining labor costs, and adapting based on guest needs and trends; ensure compliance with food safety, sanitation, and regulatory standards
• Oversee floor operations, ensuring service meets or exceeds standards, resolving any barriers swiftly, and ensuring the team has the necessary tools and resources for success
• Develop key performance metrics, assist with forecasting, budgeting, and interdepartmental communication, and troubleshoot any POS challenges as needed
• Ensure the maintenance of service areas to meet service standards, update outlet procedures
• Maintain reliability to support operational needs and perform other duties as assigned to support team and organizational goals

Room Service Assistant Manager

Controller

• Oversees the friendly, professional, and efficient registration and check-out of hotel guests
• Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
• Communicates all special requests to Housekeeping
• Coordinates with Room Service to ensure accurate and timely amenity deliveries
• Monitors availability of showrooms for the Sales & Conference Management departments
• Reviews group resumes to verify group billing procedures, VIP’s and special requests

Rooms Controller

Security Engineer

• Play a critical role in maturing the security posture of our organization's endpoint infrastructure including the design, configuration, integration and deployment of enterprise security software and infrastructure
• Deploy and maintain endpoint security platforms and processes including Anti-Virus, Anti Malware, Encryption, System Hardening, EDR, MDM, Web Content Management, DNS Security, Identity Solutions SIEM and Patch Management
• Perform threat analysis, monitor security events for signs of security breaches and triage any suspicious behavior
• Assist with the health, performance, stabilization and tuning of all Endpoint Infrastructure
• Evaluate existing endpoint security solutions and participate in the design of strategies to enhance protection against emerging threats
• Partner with senior engineers on the research and analysis of emerging technologies that enhance security capabilities and support current and future business objectives
• Participate and contribute on enterprise technology evaluations and roadmap discussions with third party vendors
• Assess existing security technologies to establish opportunities for improved endpoint protection controls
• Ensure security solutions, policies and procedures are sufficient to meet and respond to threats to our data and endpoint infrastructure
• Recommend and provide technical support processes, metrics, and SLAs
• Maintain and enforce endpoint security policies and standards in alignment with corporate Governance, Security-Risk and Audit policies, procedures, industry regulation, best practices, and security frameworks (e.g., ISO 27001, NIST, CIS)
• Support and document the implementation of approved endpoint security software and infrastructure components
• Oversee projects from inception to closure ensuring completion according to business requirements and stakeholder standards
• Perform continuous mentorship and development of junior staff members
• Be a point of contact for escalation and engagement
• Participate in the development of technical documentation, policies, and procedures for endpoint security application use and support
• Communicate technical standards to Information Technology teams and junior team members
• Regular attendance in conformance with standards; attend required meetings and trainings
• May be required to work varying schedules to reflect business needs
• Demonstrate a proactive approach towards work activities
• Manage multiple projects to timely, successful completion
• Perform other duties as assigned.

Senior Director, Learning & Talent Development

Restaurant Manager

Room Service Assistant Manager

Rooms Controller

Endpoint Security Engineer