Loews Hotels & Co

Engineer

• Responsible for preventative maintenance, daily repairs, and Meeting Room, Guest Room, Food & Beverage Outlets, Public Space and Back of house maintenance requests
• Troubleshooting and repairing malfunctions in electrical/mechanical/plumbing systems and basic carpentry/painting/flooring/ceiling work
• Conducting ongoing room preventive maintenance program
• Other duties as assigned

Engineer III

QA Engineer

• Primary duty is to drive guest satisfaction by maintaining product and service quality standards through the training of the Housekeeping Team.
• Regularly updates and analyzes the QA Dashboard.
• Conduct regular Hostar system compliance inspections and inform housekeeping management of deficiencies and recommended remedies.
• Attend guest room and public area walks with Director of Rooms.
• Conduct random property evaluations to confirm compliance with recommendations.
• Schedule regular meetings with Star Trainers and Managers to review QA Dashboard and inspection findings.
• Ensure the use of standardized training materials is being delivered through Star Trainers through Room Division.
• Create introductory schedules for new GRA’s and monitor progress with Star Trainers.
• Complete, track and ensure timely submission of training plans for all new hires.
• Support other Rooms’ Division training.

Rooms Quality Assurance Specialist

Manager

• Prepares daily work schedule to meet occupancy demands
• Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
• Maintains close contact and ensures good communication with employees
• Coordinates departmental activities to coincide with other hotel department requirements
• Schedules contract maintenance with outside vendors
• Conducts periodic storeroom inventories to ensure adequate par levels
• Promotes and applies teamwork skills at all times

Housekeeping Manager

Events

• Yield management: optimize the use of event space, pricing and availability based on demand, timing, guest behavior, and historical data
• Train hotel teams in yield management procedures and best practices
• Evaluate catering business opportunities to maximize revenue and profitability while achieving customer expectations to set standards
• Carefully review all contracted services to ensure proper contribution to profits
• Evaluate changes in client needs, business mix, industry and competitive trends to recommend appropriate product/service and operational changes to ensure guest and employee satisfaction, maintain market dominance, and provide exceptional financial returns
• Educate and assist hotels in the development and execution of evaluation plans
• Understand the demands of clients’ events and can help craft and implement hotel operating standards to maximize efficiency
• Strategize to optimize room rental charges
• Understand Marketing, Public Relations, and Social Media and partner with those departments to promote Catering and Social events and help drive demand and awareness at the brand level
• Actively participate in industry related organizations such as National Association for Catering Events (NACE), Meeting Professionals International (MPI), etc.
• Conduct hotel site inspections in detail to revitalize and elevate experiences
• Utilize creative skills to provide innovative set-ups, menus, and functions for groups
• Partner with Corporate Chef and Brand Design Studio on creation/revision of Wedding Package Menus and Specialty Menus
• Provide resources for hotel teams to optimize revenues, streamline processes to increase efficiency, while creating memorable experiences
• Monitor sales performance of Catering Sales, assess practices and advise towards success
• Track Catering meeting survey scores at hotels, assist in correcting issues and improving scores to meet targets
• Serve as a subject matter expert on catering contract details, review/edit contracts with the Legal team, and train the field on proper negotiation and execution
• Offer input on creation of Quarterly/Annual Event Managers and Catering Sales Managers incentives to drive profitable revenues
• Provide analytical review of data, develop strategies and implement across all properties
• Continually monitor results and adjust as appropriate for maximum effect.
• Provide continuous training and education plan for field Directors and teams
• Collaborate with 3rd party partner websites to institute brand agreements and standardize hotel participation
• Support hotels through Budget/Forecast process through reviewing data and providing recommendations for changes
• Establish/ensure adherence to all department and Loews Hotels guidelines, policies, and procedures
• Work with leadership to include Catering and Event Management in Brand and Commercial Team communications, efforts, and accolades including Annual Awards, Super Stars, MVP Points Program, etc.
• Regular and reliable attendance in conformance with Company standards
• Attend all mandatory meetings and participate in/complete all mandated/required training courses
• Perform other duties as assigned

Corporate Director of Meetings & Events, Catering

Security Engineer

• Thoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situations.
• Monitors/controls access to all facility employee entrances, ensures that only authorized individuals enter.
• Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution.
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence.
• Other duties as assigned.

Engineer III

Rooms Quality Assurance Specialist

Housekeeping Manager

Corporate Director of Meetings & Events, Catering

Security Officer