Loews Hotels & Co

Controller

• Oversees the friendly, professional, and efficient registration and account settlement of hotel guests
• Serves as a liaison between the Front Office Agents and Front Office Management, Housekeeping, and Engineering
• Assists Front Desk Agents in satisfying guest requests and resolving guest complaints
• Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands
• Prints occupancy, arrivals departures, and back-up reports on a timely basis
• Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided
• Checks the status of all Out-of-Order rooms on a daily basis
• Monitors availability of showrooms for the Sales & Conference Management departments

Rooms Controller

Engineer

• Responsible for preventative maintenance, daily repairs, and Meeting Room, Guest Room, Food & Beverage Outlets, Public Space and Back of house maintenance requests.
• Troubleshooting and repairing malfunctions in electrical/mechanical/plumbing systems and basic carpentry/painting/flooring/ceiling work.
• Conducting ongoing room preventive maintenance program.
• Other duties as assigned.

Engineer II – AM/PM & Overnight Shift

Events

• Responsible to prepare deep cleaning rooms as assigned, sanitizes bathrooms, clean wall spots, high dusting, windows and mirrors according to Loews Standards within shift time requirements and completes special cleaning projects as assigned.
• Report any maintenance issues according to Loews standards.
• Uses proper chemicals when cleaning as described by the department procedures and safety regulations.
• Thorough knowledge of proper carpet and upholstery care policies and procedures and observes guidelines for using and maintaining all pertinent equipment.
• Others duties assigned.

Housekeeping Preventative Maintenance

Accounts Receivable

• Responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets
• Planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department
• Staffing, training, scheduling of employees
• Delivering a quality product which exceeds the guests expectations and hotel standards in a friendly and professional manner
• Maintains outlet staffing levels so as to provide for optimal performance
• Represents the Director of Food and Beverage in his/her absence
• Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures
• Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control
• Personally supervises outlet activities to ensure quality production/delivery of product/service
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience
• Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines
• Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes
• Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP’s expected
• Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains employees as needed to ensure superior levels of performance
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel
• Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service

Pool Bar Manager

Software Engineer

• Perform work requiring advanced skills in at least one trade: electrical, plumbing, HVAC/refrigeration, carpentry, painting, or locksmithing, plus general maintenance duties
• Supervise and assist with scheduled, emergency, and preventive maintenance tasks
• Read and interpret fire panel codes accurately and respond to alarms as required
• Apply knowledge of egress and emergency procedures to ensure safety compliance during incidents
• Utilize working knowledge of Mechanical, Electrical, and Plumbing (MEP) systems to diagnose and resolve issues
• Manage inventory and ordering of parts and materials for assigned areas
• Review and inspect completed work orders for accuracy and quality
• Respond promptly to maintenance related guest concerns
• Maintain cleanliness and safety standards in all work areas
• Collaborate and communicate with other departments to ensure smooth operations
• Monitor energy consumption and assist with ADA compliance initiatives
• Administer key control and tool control procedures
• Conduct property inspections to ensure compliance with standards
• Demonstrate leadership by actively engaging in operations and supporting the team on the floor whenever needed

Engineering Supervisor

Sales

• Execute aligned sales calls, brand signature events, and participation in industry tradeshows to support account penetration
• Collaborate closely with property sales teams to grow pipeline volume and drive conversion
• Support development and expansion of MSA opportunities and contract language alignment
• Identify and grow brand share from assigned pharmaceutical accounts based on market opportunity
• Direct management and oversight of revenue goals and share growth responsibilities of identified assigned and group accounts
• Identify and convert new pharmaceutical MSA’s and contract templates
• Work within Loews Sales Organization (LSO) communications framework to ensure that the hotels are kept abreast of key market and account trends, production and high-impact sales activities
• Create, execute, and monitor strategic planning processes through production management and quarterly review discussions with assigned accounts and calibrate as necessary
• Solicitation using both Loews sales tools and systems, as well as other social selling sites
• Execute sales calls in market and over the phone
• Provide leadership and guidance to the property sales teams and new development opening teams to identify accounts with potential for specific hotels and collaborate to develop specific strategies and action plans to ensure share growth
• Collaborate with Commercial Analyst using Microsoft BI to ensure tracking and measurement of relevant analytics and reporting
• Develop tactical sales plans and proper implementation of potential key initiatives and processes to benefit the brand’s top-line, market share gains and market reputation
• Organize and attend key trade shows to gain exposure for current hotel portfolio and new projects
• Create and execute two (2) in-market client events per year to showcase the Loews Hotels brand, which will be attended by hotel sales teams with success measured by sales initiatives
• Support revenue generation for new and need hotels through influence of identified accounts
• Conduct/attend quarterly account meetings and overview document to review account list action items, successes and next steps
• Maintain account notes in Delphi.FDC
• Manage individual cost center budget and forecast, as required
• Maintain regular attendance in conformance with standards
• May be required to work varying schedules as needed to support business operations
• Attend/complete all required meetings and training
• Other duties as assigned

Rooms Controller

Engineer II – AM/PM & Overnight Shift

Housekeeping Preventative Maintenance

Pool Bar Manager

Engineering Supervisor

National Sales Director, Pharmaceutical Strategy