Loews Hotels & Co

General

• Knowledge of dishwashing equipment operation, chemicals and chemical feed equipment.
• Maintains proper sanitation of all dishwashing and pot washing areas and equipment.
• Operates dishwashing and silver polishing equipment.
• Maintains control over food and beverage china, glass, silver, cookware and service equipment inventories.
• Other duties as assigned.

Dishwasher, Steward

• Serve Continental Breakfast and provide complimentary Appetizers and Beverages.
• Thorough knowledge of the local area including restaurants, attractions, and shops
• Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, makes dining, theater, tour, travel and other arrangements.
• Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
• Other duties as assigned.

Club Lounge Attendant

• Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
• Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
• Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
• Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
• Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
• Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
• Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
• Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support the team and organizational goals.
• Other duties as assigned.

Housekeeping Supervisor

Manager

• Greets and seats guests as needed and ensure total guest satisfaction
• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
• Provides floor coverage as needed
• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
• Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
• Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
• Plans 30/60/90 day forecast, yearly budget, and employee needs.
• Promotes within and outside of the hotel to generate sales
• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
• Directs staff towards the goals of the Loews Corporation as defined by management
• Ensures proper handling of guest checks and payment transactions
• Intercedes and/or fills in for employees should need occur
• Trains or supervises the training of all department employees
• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
• Is polite, friendly, and helpful to the guests, management and fellow employees
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with safety regulations and procedures
• Complies with hotel policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Other duties as assigned

Dishwasher, Steward

Club Lounge Attendant

Housekeeping Supervisor

Food and Beverage Assistant Manager