Housekeeping Supervisor

Loews Hotels & Co

Housekeeping Supervisor overseeing daily operations and team performance in housekeeping at Loews Hotels Universal Orlando. Ensuring cleanliness and guest satisfaction in multiple resort locations.

Posted 6/27/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.
Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.
Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.
Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.
Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.
Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.
Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.
Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.
Maintain regular and reliable attendance in alignment with company standards and operational needs.
Embrace flexibility by performing other duties as assigned to support the team and organizational goals.
Other duties as assigned.

Requirements

What you’ll need

Minimum of one year of experience in hospitality or relevant industry required.
Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred.
Previous experience in housekeeping preferred.
Immediate skills in Microsoft Suite, computer and smart phone programs, and Property Management Systems preferred.
Familiarity with Opera and HOTSOS is preferred.
Must complete OSHA-mandated safety training within the first 30 days of employment.
Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
Position requires prolonged standing, walking, lifting, pushing, and pulling 50+ pounds repetitively throughout shift.

Benefits

Comp & perks

one free meal per shift
free theme park access
Competitive health & wellness benefits
401(k) & company match
Paid Sick Days
Vacation
Holidays
Paid Bereavement
Pet Insurance
Paid Pet Bereavement
Training & Development opportunities
career growth
Tuition Reimbursement
Team Member Hotel Rates
other discounts
perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HousekeepingCleaning StandardsSafety RegulationsTrainingCoachingPerformance MonitoringBudget ManagementGuest ServiceOSHA Safety TrainingProperty Management Systems

Soft Skills

CommunicationTeam LeadershipProblem SolvingFlexibilityCustomer SatisfactionMentoringEfficiencyCollaborationAttention to DetailConflict Resolution

Certifications

OSHA Safety Training