Livingston International

Manager

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
• Assess the impact of proposed changes on various business units and IT systems.
• Identify, analyze, and prepare risk mitigation tactics.
• Provide direct support and coaching to front-line managers and supervisors as they help their teams through transitions.
• Support project teams in integrating change management activities into their project plans.
• Create and manage communication plans to ensure stakeholders are informed and engaged throughout the change process.
• Work closely with training professionals to develop training programs that will help employees understand and adapt to change.
• Track and report on the progress of change initiatives and identify and address any issues or resistance.
• Evaluate and ensure user readiness.
• Lead and facilitate Change Advisory Boards (CABs) to review and make informed decisions on change requests.
• Develop and maintain change management strategies aligned with business objectives.
• Coach senior leaders and executives in their role as change sponsors.
• Perform other related duties as assigned by management.

Senior Manager, Change Management

Analyst

• Responsible for creating customs entries and release of all client shipments
• Data entry of shipment information and billing
• Ensure accurate processing of shipments and customs compliance

Release Customs Analyst

• Act as the primary support and day to day client contact for the client service teams/operations
• Ensure quality standards are met and integrity of client records/system defaults are maintained
• Facilitate release and entry summary completion
• Create and proactively maintain the client tariff database

Client Import Analyst

Operations

• Provide administrative support to the Customs Brokerage team
• Manage a queue of incoming electronic documents
• Ensure timely and accurate handling of electronic documents
• Perform tracking functions of shipments
• Support the Customs Brokerage team with electronic filings

Operations Assistant

• Assist RCA's and IS's to ensure all entries are processed on time and within LII service standards
• Proactively verifies documentation and or accuracy of information on documents or parts database
• Provide technical expertise to team members

Release Import Analyst

Business Development Rep

• Define revenue goals for the region
• Manage high-performance teams
• Mentor and inspire sales team
• Develop and manage the team

Director, Business Development

Affiliate Manager

• Design, build, facilitate, and continuously improve leadership development programs
• Redesign existing leadership programs and curriculum
• Facilitate leadership development workshops for associates at various levels
• Define success metrics and evaluate the effectiveness of leadership programs
• Partner with HR and senior leaders to conduct needs assessments
• Improve new hire orientation
• Deliver clear, compelling communication and change narratives
• Stay current on leadership development trends

Learning & Development Partner

• Build and maintain excellent, direct working relationship with the client and/or carriers.
• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database.
• Verify documentation for release conditions, compliance and rating compliance.
• Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Ensure accurate and timely release and rating of shipments on all modes of transportation.
• Provide support, guidance and mentoring to Release Operations members.
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.

FTZ Client Import Analyst

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current to take advantage of data defaults for accurate quality output and one-step processing.
• Update information as necessary.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Ensure accurate and timely release and rating of shipments on all modes of transportation for their assigned client base, including auditing work completed by Release Pool or the NSC in Air/Sea locations.
• Provide support, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sea locations only).
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• Create customs entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments.
• Key in shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• In a professional manner, work directly with and contact clients/carriers to obtain missing documentation, information and/or instructions. Works directly with Customs and PGA's as necessary.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• Assist MSD in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
• Keep abreast of new systems developments.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

• Build and maintain excellent, direct working relationships with clients and carriers
• Prioritize and complete work according to client's needs, customs requirements and Livingston standards
• Create and maintain the client tariff database
• Verify documentation for release conditions and compliance
• Create and maintain client Standard Operating Procedures (SOPs)
• Ensure accurate and timely release and rating of shipments
• Conduct periodic checks to ensure accurate application of tariff and valuation
• Participate fully with other team members in day-to-day operations

• Build and maintain excellent, direct working relationship with the client
• Create and proactively maintain the client tariff database
• Verify documentation for release conditions
• Conduct periodic checks to ensure accurate application of tariff and valuation

• Build and maintain excellent direct working relationships with clients
• Prioritize work according to client needs and ensure compliance
• Create and maintain the client tariff database
• Verify documentation for release conditions and compliance
• Audit work completed by Release Pool or NSC

• Act as the primary support and day to day client contact
• Facilitate release and entry summary completion
• Build and maintain excellent client relationships
• Verify documentation for release conditions
• Create and maintain client Standard Operating Procedures (SOPs)
• Ensure accurate and timely release and rating of shipments
• Conduct periodic checks for accurate application of tariff and valuation
• Participate fully in the day-to-day operations of the team

• Ensure accurate and timely processing of shipments which could include all modes of transportation.
• Create customs entries through review, proper selection of client records.
• Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate.
• Ensure correct value for duty is reported based on invoice details and terms of sale.
• Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.
• Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
• Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.
• When applicable, assist in billing and data entry (ASR – automated systems rating) where required.
• Participate fully with other team members in the day-to-day operation of Release Operations.
• Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

• Build and maintain excellent, direct working relationship with the client and/or carriers
• Create and proactively maintain the client tariff database
• Verify documentation for release conditions, compliance and rating compliance
• Create customs entries in appropriate system through proper vendor and keyword selection
• Work directly with and contact clients/carriers to obtain missing documentation
• Conduct periodic checks to ensure accurate application of tariff and valuation