Livingston International

Onboarding Specialist

• Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan
• Deliver effective communication facilitating interactions both internally and externally
• Control all changes or adjustments as necessary; ensure successful completion and handoff within established timeframes
• Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities
• Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
• Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
• Manage, document, and maintain all supporting information received and delivered
• Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
• Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
• Create and identify process improvement and efficiencies and adjust or develop process tools
• Manage multiple onboardings simultaneously varying stages of requirements and activity
• Perform other related duties as assigned by management
• Adhere to established company policies and procedures

Senior North America Onboarding Specialist

Account Executive

• Develop strategic territory plans (within a pre-defined geographic territory)
• Generate account shares by proactively identifying new opportunities
• Implement new business and ensure proper communication among all stakeholders
• Establish and maintain business relationship with new clients
• Conduct thorough needs assessments of prospects
• Work closely with other team members to draft Request for Proposal (RFPs)
• Negotiate pricing and contract terms with new clients
• Develop contact and strategic account plans

Senior Account Executive

Product Manager

• Day-to-day Product Owner who will work within the Scrum team to create, communicate, and prioritize the product backlog items and ensures the product goal is explicitly communicated.
• Works with Director to define the product goal that translates into the product backlog of epics, features, and user stories.
• Works with internal and external stakeholders to gain alignment and drive project forward.
• Gathers and leverages market data to identify opportunities and ways to enhance the digital product.
• Value-driven mindset - selects initiatives that will enhance existing solutions and services.
• Develops new solutions and services for their assigned business unit or projects.
• Develops product positioning and messaging that differentiates Livingston’s service offering in the marketplace.
• Analyzes market trends, macro-economic data, competitive environment and develops plan to address the changing environment.
• Conducts customer research to uncover new opportunities and new product/service ideas by building out a beta infrastructure and/or by partnering with Client Experience.
• Manages the development of business cases for proposed initiatives.
• Develops go to market product launch plans for new or enhanced services, products, or solutions.
• Works with and influences cross-functional groups and drives activities across the organization.
• Collaborates with the sales, product development and marketing communications team to produce sales collateral such as sales sheets, case studies, brochures, presentations, and campaigns.
• Analyzes and reports on relevant project metrics.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Digital Product Manager

Support Engineer

• Research and respond to requests for complex information in a professional manner.
• Analyze and interpret information received from clients or internal team members.
• Perform complex classification for goods in all industries.
• Validate required trade documentation.
• Conduct analysis on client tariff database and make recommendations to Project Coordinator or Project Manager.
• Liaise with appropriate government departments with regards to case presentation and backup documentation.
• Assist in the preparation of briefs, cases and presentations for consultants.
• Prioritize and complete work according to project demands, customs requirements and Livingston standards.
• Provide on-the-job training for the less experienced members of the team.
• Participate fully with other team members in the day-to-day operation of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem solving and decision making, participating in meetings and handling projects.
• Act as Lead Hand in the absence of the Project Coordinator or Project Manager.
• May manage small projects or portions thereof, i.e. Classification or Valuation.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Technical Analyst, Customs

Customer Support

• Answer all incoming customer inquiries relating to import of their vehicle in a professional manner
• Ensure customer inquiries are answered in a timely fashion and that all efforts are made to secure additional business
• Achieve all measurable daily performance standards as they are outlined and established (i.e. number of calls answered, closing ratio on quotes, etc.)
• Receive, process and input orders into the system accurately
• Perform other related duties as assigned by management
• Adhere to established policies and procedures

Customer Service Representative

• Research and respond to requests for complex information in a professional manner.
• Analyze and interpret information received from clients or internal team members.
• Perform complex classification for goods in all industries.
• Validate required trade documentation.
• Conduct analysis on client tariff database and make recommendations to Project Coordinator or Project Manager.
• Liaise with appropriate government departments with regards to case presentation and backup documentation.
• Assist in the preparation of briefs, cases and presentations for consultants.
• Prioritize and complete work according to project demands, customs requirements and Livingston standards.
• Provide on-the-job training for the less experienced members of the team.
• Participate fully with other team members in the day-to-day operation of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem solving and decision making, participating in meetings and handling projects.
• Act as Lead Hand in the absence of the Project Coordinator or Project Manager.
• May manage small projects or portions thereof, i.e. Classification or Valuation.
• Perform other related duties as assigned by management.

Technical Analyst

Analyst

• Evaluating business processes and anticipating requirements
• Uncovering areas of improvement and working with business stakeholders and IT to implement solutions
• Documenting user stories and collaborating with IT Developers
• Providing recommendations to resolve existing and/or potential issues
• Creating detailed requirement documentation, systems models, diagrams and charts
• Developing end user documentation and providing tool training to end-users
• Collaborating with application development team members
• Coordinating and performing tests to validate successful functionality prior to software updates

Business System Analyst

Software Engineer

• The Application Developer is responsible for developing, supporting and maintaining the software applications including defining, designing, testing, coding and documenting new and existing software programs and applications for one or more business units.
• The Application Developer provides support to the end-users and respond to applications related to queries or issues.
• The role requires an understanding of business requirements and recommend technical solutions to achieve the business goals.
• Define, develop, test, analyze, support and maintain the software applications including design, code, test and document new and existing applications and programs.
• Liaise with business units for user acceptance tests.
• Develop new applications or modify existing applications based on the application development lifecycle.
• Provide ongoing support, troubleshoot and maintain the applications and programs by investigating, resolving and recommending improvements.
• Participate and/or lead small to medium scale software application projects which includes but are not limited to directing and delegating assignments to Programmers or other IT members towards project goals and completion.
• Research, design and implement new or modified applications.
• Provide technical consultation, recommend solutions and prepare business and systems analysis documentation including solution definition, cost estimates and project timelines.
• Analyze, review and construct detailed functional design, technical design and/or application prototype based on business requirements.
• Document all processes for future modifications.
• Provide post implementation support by gathering feedback from businesses and using effective problem solving techniques.
• Work closely with end-users and/or business units to determine business requirements for software applications and programs.
• Troubleshoot and resolve software applications issues received from end-users.
• Discuss complex or highly technical issues with other team members and/or vendors as required.
• Monitor industry trends, technologies and solutions and participate in technology review.
• Recommend software application upgrades and/or replacements.
• Assist team members in the research of system issues and products as required.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Application Developer

Compliance

• Review and analyze changes in regulations/trade initiatives
• Identify opportunities and threats to Livingston’s corporation and compliance policies
• Provide direction on required changes to corporate and compliance policies
• Build and maintain close relationships with government agencies and associations
• Oversee and administer compliance of regulations
• Assist other departments in developing new policies and procedures
• Support Marketing for client inquiries and issues

Regulatory Analyst

Financial Planning and Analysis

• Provide financially driven decision support to the business
• Act as a trusted advisor to the Senior Leadership Team
• Lead the annual strategic planning and budgeting processes
• Create useful reporting tools and Key Performance Indicators (KPI)

Manager, Financial Planning and Analysis

• Prepare and review financial reports to support analysis and decision making.
• Verifies integrity of financial data in accounting system.
• Prepares accounting journal entries related to month end revenue adjustments when necessary
• Build upon KPI metrics leveraging/collaborating with the CA IFTS SFA and Operations Support operational projects/upgrades for Canadian IFTS including but not limited to operation, financial system, etc. while playing a key part in testing
• Invests time in understanding how the business operates
• Assist in identifying and solving system issues as needed as well as making recommendations to improve efficiency and effectiveness.
• Investigate and resolve or escalate issues, on a timely basis, relating to financial data quality, unusual transactions, outstanding items and reconciliations when necessary.
• Partner with business unit leader and/or senior management to analyze and provide operational and financial guidance.
• Proposes solutions for operational efficiencies and effectiveness while also evaluating potential cost savings or actions to mitigate business trends.
• Perform variance analysis proactively throughout the month and after results are final
• Prepare and distribute financial reporting packages to assigned business unit leader(s) and senior management in a timely manner.
• Ensures compliance with company guidelines and financial reporting requirements.
• Ensure consistent financial reporting and analysis
• Prepare ad-hoc reports and analysis, when requested
• Perform other related duties as assigned by management.
• Adhere to established company policies and procedures.

Financial Analyst

DevOps Engineer

• Embed security controls into CI/CD pipelines, source code repositories, and containerization platforms
• Develop and maintain automated security testing tools for static (SAST), dynamic (DAST), and dependency (SCA) analysis
• Perform threat modeling and secure code reviews for cloud-native and microservices architectures
• Partner with DevOps and engineering teams to build infrastructure as code (IaC) with secure baselines
• Define and enforce security requirements in build and deployment processes
• Monitor security metrics across development pipelines and respond to incidents related to application security

DevSecOps Engineer

Manager

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
• Assess the impact of proposed changes on various business units and IT systems.
• Identify, analyze, and prepare risk mitigation tactics.
• Provide direct support and coaching to front-line managers and supervisors as they help their teams through transitions.
• Support project teams in integrating change management activities into their project plans.
• Create and manage communication plans to ensure stakeholders are informed and engaged throughout the change process.
• Work closely with training professionals to develop training programs that will help employees understand and adapt to change.
• Track and report on the progress of change initiatives and identify and address any issues or resistance.
• Evaluate and ensure user readiness.
• Lead and facilitate Change Advisory Boards (CABs) to review and make informed decisions on change requests.
• Develop and maintain change management strategies aligned with business objectives.
• Coach senior leaders and executives in their role as change sponsors.
• Perform other related duties as assigned by management.

Senior Manager, Change Management

• Research and interpret customs requirements to advise internal and external clients on correct application
• Respond and assist internal and external clients with their inquiries or requests
• Troubleshoot and resolve client’s issues in a timely manner and escalate complex issues or inquiries to the Manager
• Provide guidance and training to internal staff on proper regulatory requirements
• Build and maintain close relationships with government agencies and associations
• Propose and present recommendations to minimize liability and risk to the business operations and clients
• Create and update departmental and operational policies and procedures