Litify

Salesforce Developer

• Function in 2-week sprint cycles while demonstrating the ability to independently problem solve and research solutions
• Write high quality code with test coverage that accounts for both positive and negative test cases
• Collaborate with the rest of the team in meetings, contributing ideas to help better the codebase, processes, and overall product
• Be able to adapt to a fast-paced startup culture
• Be able to understand the application of the Salesforce platform to the Legal Industry

Business Analyst

• Work with Product Managers to produce and refine a detailed AI product roadmap and convert it into functional backlog items.
• Partner with Engineering daily to clarify requirements, remove blockers, and ensure teams have what they need to execute work.
• Write clear, testable user stories and acceptance criteria, and review sprint outputs against those criteria in partnership with QA.
• Collaborate closely with UX to assist with requirements gathering, customer research, and validation of new AI-driven features.
• Maintain visibility on tech debt, bugs, and key customer asks to ensure the backlog is balanced between innovation and stability.
• Partner with Customer Success and Support teams to deeply understand user needs and translate them into actionable product requirements.
• Serve as a subject matter expert for AI features across the platform, occasionally representing Litify in client meetings, demos, and design partner sessions.
• Work across vertical product teams to ensure Litify AI is consistently embedded, scaled, and delivered as a horizontal value proposition across the platform.
• Provide detailed requirements and direction for Engineering and UX during software development cycles and ensure work is executed to specifications within our release framework.
• Engage in continuous discovery, partner with Product Managers on research, synthesize client feedback into tangible requirements, and keep up with competitive insights.

Product Owner / Business Analyst

Full-stack Engineer

• Design and develop AI-enabled platforms and features directly integrated into the Litify Practice Management platform.
• Translate business requirements into scalable technical architectures.
• Contribute to the automated accuracy assessment for ongoing testing and improvement of AI models.
• Work with Anthropic Claude LLMs within a closed AI ecosystem via Amazon Bedrock.
• Ensure client data remains in a private, walled-off cloud environment and is not used to train broader models.
• Collaborate with product, engineering, design, and QA to refine scope, validate acceptance criteria, and establish technical solutions within our SCRUM workflow.
• Provide technical expertise and business acumen to deliver best-in-class technology solutions.

Senior Software Engineer, AI

Sales Operations Manager

• Act as a strategic partner to leadership, aligning enablement priorities with business outcomes and GTM motions.
• Proactively identify performance and readiness gaps by analyzing pipeline data, market trends, and team feedback.
• Lead cross-functional initiatives across product, marketing, customer success, and revenue operations to ensure cohesive GTM execution.
• Define and track KPIs to measure the impact of enablement on sales performance and business results.
• Design and deliver comprehensive enablement strategy, including onboarding for new hires and ongoing training for the sales organization.
• Create and curate learning content (e-learning modules, webinars, workshops) to support diverse learning styles.
• Conduct one-on-one and group coaching to refine pitching, objection handling, and closing strategies.
• Drive rollout and adoption of sales enablement tools, including CRM platforms such as Salesforce.
• Leverage data to identify process bottlenecks and continuously refine strategies to boost efficiency.
• Partner with Revenue Operations to streamline workflows and remove friction in the sales process.

Sales Enablement Manager

Customer Success Manager

• Monitor and manage a portfolio of 20-30 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and App Exchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Build strong executive relationships with main stakeholders and serve as a point of escalation if necessary
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager, Salesforce Certified

• At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers; deliver an all-in-one legal operating solution for law firms and legal departments
• Remote Solution Architect role within Professional Services for Litify (Salesforce-based SaaS legal platform)
• Own the successful end-to-end implementation of Litify for new customers and technical solutions for post-onboard projects
• Serve as the primary technical client-facing contact and translate complex technical topics to business stakeholders
• Operate as product expert and trusted advisor, guiding customers with industry and product best practices
• Gather requirements, translate into actionable technical requirements, design/build declarative Salesforce applications, and partner with internal development and data migration teams
• Partner with Litify Product, Engineering and QA teams to provide and facilitate customer feedback and pain points

Salesforce Solution Architect

Solutions Engineer

About Us: At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers.
The Solution Engineer (Sales Engineer/Solution Consultant) is responsible for presenting product offerings in a value-driven way to prospects and customers, removing technical objections in pre-sales efforts.
Support sales team by identifying, quantifying, and capturing Litify’s value proposition and best solution.
Build and demonstrate the Litify platform aligned with customer needs.
Conduct discovery sessions with potential clients alongside sales.
Engage internal and external stakeholders via demos and presentations.
Configure Salesforce for custom demonstrations and enhance standard demos.
Attain quarterly and annual objectives assigned by management.
Answer RFPs effectively.
Ability to travel domestically (1-2x per month).