Litify

Program Manager

• Be the SME in Enterprise Legal Management product implementations at Litify
• Oversee and own end-to-end implementation projects to ensure project success and drive on-time delivery
• Collaborate with the Product team on roadmaps and release plans and align with strategic objectives and priorities and educating both the Litify internal teams and the 3rd party partners running implementations
• Evaluate project team performance on individual projects and work to ensure that implementation teams have the tools, processes, and training required to deliver high quality implementations
• Identify issues and risk and ensure mitigation plans are defined or escalate as needed
• Design, pilot, and roll out new processes, best practices, standards, and KPIs as needed to improve team efficiency and effectiveness while avoiding unnecessary duplication of/variation from standard processes
• Evaluate team agile development practices, identify opportunities for improvement, and execute a visible plan for their achievement
• Own day-to-day communications with partners on project performance and progress

Enterprise Program Manager

Revenue Operations

• Partner with the SVP of Sales and executive leadership to define and execute a data-driven revenue strategy aligned with company goals.
• Design, document, and optimize revenue processes across the customer lifecycle, from lead generation to renewal and expansion.
• Own and enhance the GTM tech stack to ensure data integrity, scalability, and team productivity.
• Extensive hands-on experience with Salesforce CPQ, including configuration, pricing rules, product setup, and system administration to ensure seamless sales operations.
• Build and maintain accurate forecasting models; collaborate with Finance to report on key revenue metrics and performance trends.
• Develop and maintain dashboards and KPIs that provide clear visibility into pipeline health, conversion rates, and customer lifecycle performance.
• Partner cross-functionally with Marketing, Sales, Customer Success, Product, and Finance to align on targets, handoffs, and incentive structures.
• Build, mentor, and lead a high-performing Revenue Operations team that scales with company growth.
• Analyze historical performance, market potential, and account data to inform territory design, segmentation, and coverage models.
• Collaborate with Sales Leadership, Strategy, and Finance to align territories and headcount plans with business objectives.
• Support GTM planning cycles by providing data-driven insights, scenario modeling, and performance analysis.
• Maintain clean, accurate CRM data (e.g., Salesforce) through process governance and change management.
• Monitor and evaluate sales coverage effectiveness, proactively identifying and resolving gaps.
• Empower Sales teams with actionable dashboards, reports, and insights that drive execution and accountability.
• Partner with Marketing Operations to optimize lead flow, streamline MQL-to-SQL handoffs, and improve conversion efficiency.
• Lead special projects such as market expansion, vertical alignment, and sales capacity modeling.
• Oversee sales prospecting programs in partnership with Account Executives and SDRs to maximize pipeline generation.

Director, Revenue Operations

Salesforce Consultant

• Work directly with customers to make declarative changes in their Salesforce org, following proper QA and launch procedures
• Partner with customers to solution ideas that increase their users’ efficiency and help improve how they manage their business
• Coordinate with our Support Engineers to troubleshoot potential impacts or errors in configurations
• Work hand in hand with Customer Success Managers to realize a vision for a future state for assigned client organizations
• Complete standard Salesforce admin tasks such as setting up users, profiles, roles, and configuring reports and dashboards
• Build time saving automations using Flows
• Provide expertise and advice on best practices, and be able to detail pros and cons of alternate solutions
• Provide timely communications, and resolve requests within SLAs

Salesforce Consultant – LSAP

Product Manager

• Own the end-to-end product lifecycle for key AI initiatives — from discovery to post-launch iteration.
• Join client calls and beta programs to gather structured feedback and ensure high product-market alignment.
• Conduct market research and competitive analysis to inform new opportunities and commercialization strategy.
• Translate strategy into a clear, prioritized backlog with detailed user stories and acceptance criteria.
• Partner with engineering, design, data science, and go-to-market teams to ensure timely, high-quality releases.
• Champion the voice of the customer by collaborating closely with client-facing teams.
• Drive adoption and measure success across AI products through data-driven insights.

Product Manager, AI

Project Manager

• Develop and own the client relationship throughout the lifecycle of multiple projects.
• Plan and drive timelines and aim for on-time and on-budget delivery with successful completion of all in scope project work.
• Identify project risks and develop and lead risk mitigation plans
• Manage project scope and document and present change orders for out of scope deliverables
• Own / host kickoff meetings, recurring touch points during the project, etc. and provide weekly status updates to stakeholders
• Together, collaborate with the other team members from the Service Delivery teams during the project, allocating resources and tracking project tasks.
• Travel to customers on site as needed (ex: UAT, Go-Live, etc)
• Ensure effective project governance by providing strong team leadership, clearly defining roles and responsibilities, and holding team members accountable for deliverables, timelines, and adherence to project standards.
• Mentor and coach project management team to improve delivery and encourage skill development
• Support development and adherence to internal project methodology and company policies

Senior Project Manager

Data Engineer

• Collect and organize data and file migration requirements
• Prepare Data Translation Mapping documents
• Prepare Data Migration Design Documents
• Define data translation logic
• Work with migrations engineers to build data translations in SQL
• Work with migrations engineers to run data migration operations

Manager, Data Migration

Product Marketing

• Support quarterly firm-wide rollouts of new features/functionality and collaborate with Product, Engineering, Sales, Customer Experience and other cross-functional teams
• Support the go-to-market strategies, co-marketing, and launches of our top revenue-generating partnerships
• Execute new product launches across the client-facing organization
• Create compelling product messaging and positioning to differentiate our offerings
• Transform product and solution capabilities into value propositions and messages that resonate with our clients and prospects and drive measurable outcomes
• Collaborate with sales and marketing teams to develop effective sales enablement materials
• Develop and deliver compelling product presentations and demos
• Conduct routine competitive analysis to shape our pitch, positioning and product USP’s
• Help develop and deliver sales training content tied to quarterly releases
• Analyze product performance metrics and customer feedback to identify areas for improvement
• Influence sales, account management, customer success to drive adoption of critical business efforts tied to incremental bookings and revenue

Product Marketing Manager

Engineering Manager

• Lead a blended team of engineers focused on cloud and Salesforce development, providing guidance, mentoring, and career development
• Drive technical solutions: data modeling, defining APIs, designing classes, challenging and documenting overall solution design
• Collaborate with Product Managers, UX designers, and other teams to ensure successful product development and delivery
• Continuously improve development processes and methodologies, adopting best practices and agile principles
• Work with AWS Architect to ensure scalable, secure, compliant, and cost-optimized AWS infrastructure
• Become a subject matter expert in the Salesforce development environment
• Ensure successful planning, implementation, and management of product roadmap leveraging Salesforce and AWS infrastructure

Salesforce Developer

• Focus on developing in the Salesforce ecosystem and write scalable and maintainable frontend Javascript and backend Apex
• Assist with the design, analysis, development, implementation, and deployment of new data-driven applications
• Work closely with Product Managers for scoping and roadmap discussions
• Mentor junior developers
• Design complex solutions based on product requirements
• Contribute to project documentation and knowledge bases
• Function in an agile software development lifecycle and work in a hands-on, team-oriented environment

Senior Salesforce Developer

• Function in 2-week sprint cycles while demonstrating the ability to independently problem solve and research solutions
• Write high quality code with test coverage that accounts for both positive and negative test cases
• Collaborate with the rest of the team in meetings, contributing ideas to help better the codebase, processes, and overall product
• Be able to adapt to a fast-paced startup culture
• Be able to understand the application of the Salesforce platform to the Legal Industry

Business Analyst

• Work with Product Managers to produce and refine a detailed AI product roadmap and convert it into functional backlog items.
• Partner with Engineering daily to clarify requirements, remove blockers, and ensure teams have what they need to execute work.
• Write clear, testable user stories and acceptance criteria, and review sprint outputs against those criteria in partnership with QA.
• Collaborate closely with UX to assist with requirements gathering, customer research, and validation of new AI-driven features.
• Maintain visibility on tech debt, bugs, and key customer asks to ensure the backlog is balanced between innovation and stability.
• Partner with Customer Success and Support teams to deeply understand user needs and translate them into actionable product requirements.
• Serve as a subject matter expert for AI features across the platform, occasionally representing Litify in client meetings, demos, and design partner sessions.
• Work across vertical product teams to ensure Litify AI is consistently embedded, scaled, and delivered as a horizontal value proposition across the platform.
• Provide detailed requirements and direction for Engineering and UX during software development cycles and ensure work is executed to specifications within our release framework.
• Engage in continuous discovery, partner with Product Managers on research, synthesize client feedback into tangible requirements, and keep up with competitive insights.

Product Owner / Business Analyst

Full-stack Engineer

• Design and develop AI-enabled platforms and features directly integrated into the Litify Practice Management platform.
• Translate business requirements into scalable technical architectures.
• Contribute to the automated accuracy assessment for ongoing testing and improvement of AI models.
• Work with Anthropic Claude LLMs within a closed AI ecosystem via Amazon Bedrock.
• Ensure client data remains in a private, walled-off cloud environment and is not used to train broader models.
• Collaborate with product, engineering, design, and QA to refine scope, validate acceptance criteria, and establish technical solutions within our SCRUM workflow.
• Provide technical expertise and business acumen to deliver best-in-class technology solutions.

Senior Software Engineer, AI

Sales Operations Manager

• Act as a strategic partner to leadership, aligning enablement priorities with business outcomes and GTM motions.
• Proactively identify performance and readiness gaps by analyzing pipeline data, market trends, and team feedback.
• Lead cross-functional initiatives across product, marketing, customer success, and revenue operations to ensure cohesive GTM execution.
• Define and track KPIs to measure the impact of enablement on sales performance and business results.
• Design and deliver comprehensive enablement strategy, including onboarding for new hires and ongoing training for the sales organization.
• Create and curate learning content (e-learning modules, webinars, workshops) to support diverse learning styles.
• Conduct one-on-one and group coaching to refine pitching, objection handling, and closing strategies.
• Drive rollout and adoption of sales enablement tools, including CRM platforms such as Salesforce.
• Leverage data to identify process bottlenecks and continuously refine strategies to boost efficiency.
• Partner with Revenue Operations to streamline workflows and remove friction in the sales process.

Sales Enablement Manager

Customer Success Manager

• Monitor and manage a portfolio of 20-30 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and App Exchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Build strong executive relationships with main stakeholders and serve as a point of escalation if necessary
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager, Salesforce Certified

• At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers; deliver an all-in-one legal operating solution for law firms and legal departments
• Remote Solution Architect role within Professional Services for Litify (Salesforce-based SaaS legal platform)
• Own the successful end-to-end implementation of Litify for new customers and technical solutions for post-onboard projects
• Serve as the primary technical client-facing contact and translate complex technical topics to business stakeholders
• Operate as product expert and trusted advisor, guiding customers with industry and product best practices
• Gather requirements, translate into actionable technical requirements, design/build declarative Salesforce applications, and partner with internal development and data migration teams
• Partner with Litify Product, Engineering and QA teams to provide and facilitate customer feedback and pain points

Salesforce Solution Architect

Solutions Engineer

About Us: At Litify, we’re revolutionizing the Legal industry by being the platform powering legal’s top performers.
The Solution Engineer (Sales Engineer/Solution Consultant) is responsible for presenting product offerings in a value-driven way to prospects and customers, removing technical objections in pre-sales efforts.
Support sales team by identifying, quantifying, and capturing Litify’s value proposition and best solution.
Build and demonstrate the Litify platform aligned with customer needs.
Conduct discovery sessions with potential clients alongside sales.
Engage internal and external stakeholders via demos and presentations.
Configure Salesforce for custom demonstrations and enhance standard demos.
Attain quarterly and annual objectives assigned by management.
Answer RFPs effectively.
Ability to travel domestically (1-2x per month).