Litify

Customer Success Manager

• Monitor and manage a portfolio of 12-16 client accounts to drive adoption, desired outcomes, and ultimately ensure retention and contract renewal
• Be an expert in both Litify and Salesforce in order to best advise clients and assist with on-the-spot solutioning
• Lead goal setting sessions and assist implementation teams in preparing clients for a successful launch
• Partner with clients to provide best practices, lead creative problem solving, and recommend appropriate Litify, Salesforce and AppExchange solutions
• Monitor customer health to track adoption and customer satisfaction
• Identify at-risk accounts, and in coordination with your manager, develop and deliver on customer remediation plans
• Coordinate between clients and Litify internal and partner resources to drive adoption and create opportunities for expansion
• Identify opportunities for documenting success stories for our Marketing team
• Maintain high levels of customer engagement and satisfaction
• Measure success by continued expansion of Litify and Salesforce across your customers’ organization and workflow

Enterprise Customer Success Manager, Salesforce Certified

Full-stack Engineer

• Write scalable and maintainable Javascript for AWS services (e.g. Lambda, Fargate)
• Design, develop and monitor RESTful APIs
• Utilize AWS to create cost effective and efficient services for file migrations
• Create clean and organized Cloud Formations Templates and deploy stacks to hundreds of customers
• Manage the security and organization of millions of files in S3

Senior Software Engineer, AI

Product Designer

• Own the design for features and flows across Docrio and Matters & Intakes
• Meet regularly with Product Management and Engineering
• Run customer research with attorneys and paralegals
• Design for the realities of legal work
• Collaborate with Engineering to ensure designs are feasible and performant
• Partner with Sales, Professional Services, and Customer Success
• Represent Litify in customer design reviews, research sessions, and demos
• Collaborate with other designers on the team

Senior UX Designer

QA Engineer

• Review and validate AI-generated test results. Critically assess AI test outputs for accuracy, completeness, and false positives/negatives, applying your domain expertise and judgment to determine pass/fail outcomes.
• Perform execution of manual test cases, targeted exploratory and edge-case testing. Focus human testing effort where it matters most: complex workflows, boundary conditions, integration points, and scenarios where AI coverage is insufficient.
• Own QA strategy and execution for your squad, including test planning, risk assessment, and release readiness decisions.
• Write and maintain automated tests in Playwright, following Page Object Model (POM) design patterns, and expand POM coverage to support a scalable, maintainable automation suite.
• Leverage AI development tools (Claude, GitHub Copilot) as core parts of your workflow to generate test cases, write automation scripts, debug failures, and accelerate coverage growth.
• Report defects, track bugs, and provide clear, actionable suggestions for product enhancements.
• Work closely with development, product management, and delivery teams throughout the entire software development lifecycle (SDLC).
• Communicate clearly and effectively, working independently while managing multiple projects and priorities.
• Collaborate with our Customer Support team to triage complex application issues.

AI QA Engineer

Project Manager

• Develop and own the client relationship throughout the lifecycle of the project.
• Drive timelines and aim for on-time and on-budget delivery with successful completion of all in scope project work.
• Identify project risks, develop risk response plans and monitor active issues
• Own / host kickoff meetings, recurring touch points during the project, etc. and provide weekly status updates to stakeholders
• Together, collaborate with the other team members from the Professional Services teams during the project, allocating resources and tracking project tasks.
• Travel to customers on site as needed (ex: UAT, Go-Live, etc)
• Mentor and coach team members to improve delivery and encourage skill development
• Support development and adherence to internal project methodology

Senior Project Manager

Support Engineer

• Work directly with customers to complex Salesforce/Litify issues and answer technical questions
• Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
• Reproduce issues in Salesforce sandboxes and demo orgs
• Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
• Work closely with Customer Success Managers to collaborate on potential solutions and next steps
• Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])
• Participate in special projects such as providing support for products in beta
• Develop knowledgebase articles and video walkthroughs for the Litify Community
• Contribute to Support Engineering’s culture of collaboration, continuous improvement, and positivity

Support Engineer – Tier 1, Salesforce Certified

SDET

• Execute manual test cases for new feature work, bug fixes, and regression coverage as part of the Docrio team's sprint cycle.
• Manage QA workflow in Jira. Moving tickets through the board, logging and prioritizing bugs, and keeping test status current for the team.
• Write and maintain automated tests in Playwright, following Page Object Model (POM) design patterns.
• Build out and expand POM to support a scalable, maintainable automation suite.
• Integrate automated tests into our existing Xray test management repository.
• Collaborate with developers and product on acceptance criteria, risk assessment, and release readiness.
• Partner with Customer Support in triaging complex application issues when needed.