Litify

Sales

• Develop a comprehensive functional and technical understanding of the core solutions offered by Litify, with a focus on our AI tools
• Develop and deliver instructional content and live training events for implementation partners and internal resources focused on configuration
• Develop and deliver customized training programs for end users and system administrators based on the unique needs of each client org
• Review product documentation to determine gaps and create plan for external and internal facing documentation
• Develop and maintain onboarding and certification programs for clients and partners
• Assist in configuring, monitoring, and evolving an LMS

Salesforce Trainer

Salesforce Developer

• Lead the delivery of custom solutions on top of Litify or Salesforce products by discovering, designing, testing and deploying to production
• Develop integrations with 3rd party tooling for our customers to their Litify products
• Partner closely with our services teams for best practices in implementation, product team for gaps or roadmap recommendations and sales engineers for what we deliver
• Support our people to be more successful by helping develop any internal tools necessary
• Provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems) and coding standards

Salesforce Technical Architect

Solutions Engineer

• Support the sales team in their campaigns by helping identify, quantify, and capture Litify’s value proposition and best solution that solves the customer’s challenges.
• Build and demonstrate the Litify platform that align with the customer’s needs
• Conduct discovery sessions to potential Litify clients alongside our sales team
• Directly engage internal and external stakeholders in client-facing environments via demos and presentations
• Configure Salesforce for custom demonstrations to showcase specific capabilities and enhancing standard demos for use by internal team members
• Attain quarterly and annual objectives assigned by management
• Answer RFPs effectively

Senior Solution Engineer – Salesforce

Support Engineer

• Work directly with customers to complex Salesforce/Litify issues and answer technical questions
• Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
• Reproduce issues in Salesforce sandboxes and demo orgs
• Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
• Work closely with Customer Success Managers to collaborate on potential solutions and next steps
• Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])
• Participate in special projects such as providing support for products in beta
• Develop knowledgebase articles and video walkthroughs for the Litify Community
• Contribute to Support Engineering’s culture of collaboration, continuous improvement, and positivity

Support Engineer – Salesforce Certified

QA Engineer

• Write, maintain, and execute comprehensive test cases and test plans for new features and product updates.
• Develop and maintain robust automated test scripts to support our testing efforts.
• Report defects, track bugs, and provide clear, actionable suggestions for product enhancements.
• Work closely with development, product management, and delivery teams throughout the entire software development lifecycle (SDLC).
• Demonstrate strong analytical skills to perform risk assessments and impact analysis for software applications.
• Communicate clearly and effectively, working independently while managing multiple projects and priorities.
• Collaborate with our Customer Support team to triage complex application issues.