Lithia & Driveway

Customer Support

• As a Customer Experience (CX), Technology Specialist, you’ll play a vital role in shaping the digital customer journey across our dealership network. Drive dealership adoption of our tech stack, optimize CRM usage, and enhance customer loyalty. Report to the Senior Manager, Customer Ecosystem and collaborate closely with internal stakeholders, field operations, and vendor partners. Own assigned CX tech platforms: CRM, call tracking, chat, digital retail, video, equity mining tools, AI-driven systems. Lead vendor and contract management, onboarding, and performance tracking. Host Quarterly Review Boards with vendors. Document best practices, processes, and KPIs. Serve as a digital experience consultant for internal teams and Retail Management Operations. Champion end-to-end customer journey across digital and in-store touchpoints. Develop executive dashboards highlighting adoption, ROI, and performance insights. Analyze cross-channel data to guide strategic decisions. Manage vendor relationships to ensure alignment. Deliver workshops, conduct tech stack audits, and provide continuous enablement.

Technology Specialist, Customer Experience

Administration

• Process, research, and organize a variety of payments across the Lithia & Driveway network
• Perform daily treasury and financial accounting tasks with precision and consistency
• Manage electronic funds movement and ensure proper documentation is maintained
• Investigate and resolve banking and corporate financial issues
• Prepare journal entries for bank account and intercompany transactions
• Reconcile dealership bank statements; record accurate entries and adjustments
• Review and resolve errors on bank fee and analysis statements
• Communicate clearly with dealerships on Treasury and banking-related activities
• Identify and communicate process improvement opportunities
• Provide research and support for banking inquiries including chargebacks and reconciliations
• Collaborate with team members and escalate issues when needed
• Participate in special projects and additional duties as assigned

Treasury Administrator

Accounts Receivable

Process payments and refunds accurately and on time
Reconcile AR schedules in accordance with company policy
Provide support to store locations as needed
Review and input credit application details into internal systems
Investigate and resolve account discrepancies and billing issues
Respond to service and parts customer inquiries within service level agreements
Collaborate with internal stakeholders to ensure smooth AR operations
Other administrative and support duties as assigned
Lithia & Driveway is one of the largest global automotive retailers; Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate

Accounts Receivable Administrator

Project Manager

Lead projects from initiation to completion with clear plans, schedules, and milestones.
Anticipate risks, develop mitigation strategies, and keep projects on track.
Research and recommend new technologies that align with business goals.
Partner with cross-functional teams and stakeholders to ensure collaboration and alignment.
Provide regular updates to senior leadership on project status, risks, and outcomes.
Monitor project performance metrics and adjust strategies to achieve success.
Facilitate decision-making and problem-solving to maintain momentum.
Ensure compliance with company standards, policies, and best practices.

Technology Specialist, Customer Experience

Treasury Administrator

Accounts Receivable Administrator

Project Manager, Accounting Operations