Process payments and refunds accurately and on time
Reconcile AR schedules in accordance with company policy
Provide support to store locations as needed
Review and input credit application details into internal systems
Investigate and resolve account discrepancies and billing issues
Respond to service and parts customer inquiries within service level agreements
Collaborate with internal stakeholders to ensure smooth AR operations
Other administrative and support duties as assigned
Lithia & Driveway is one of the largest global automotive retailers; Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate
Requirements
High attention to detail and a proactive, deadline-driven mindset
Strong written and verbal communication skills
Customer service experience, preferably in a fast-paced or call center environment
Confidence making outbound calls; collections experience is a plus
Critical thinking and active listening skills
Ability to prioritize tasks and manage time independently
Proficiency in Microsoft Excel, including experience with functions like XLOOKUP
A collaborative attitude and commitment to excellent service
High School graduate or equivalent
18 years or older
We are a drug free workplace