Liquidity Services

Ecommerce

• Driving channel growth, pricing strategy, inventory lifecycle management, and client performance across all eCommerce platforms.
• Supporting revenue growth, margin optimization, and inventory recovery while managing a high-performing team and collaborating cross-functionally with IT, Marketing, Client Solutions, Finance, and Operations.
• Balancing strategic planning with strong operational execution and team leadership.

eCommerce Manager

Customer Support

• Provide customer support via email and phone
• Respond to customer inquiries regarding auction items, bidding issues, payments, pickups and account questions
• Handle inbound calls professionally and efficiently
• Resolve disputes related to item condition, missing items, and order discrepancies
• Escalate high-risk or sensitive customer situations appropriately
• Maintain accurate documentation of customer interactions
• Provide auction and listing support as needed
• Audit listings for accuracy
• Identify and flag inconsistencies in listings that could create customer dissatisfaction
• Coordinate with warehouse and listing teams to correct errors
• Assist in monitoring live auctions for customer-reported issues
• Pull and organize Key Performance Indicators for management review
• Assist in preparing weekly and monthly operational summaries
• Highlight recurring customer issues that impact profitability or customer retention
• Communicate with brand partners regarding product questions or escalations
• Assist with asset verification and compliance audits within proprietary inventory management system
• Support cross-functional coordination between customer service, warehouse, and management teams
• Assist with ad hoc operational support including process documentation, testing of new auction software features

Customer Support Representative

• Supports GovDeals Account Managers and the Client Operations Support Group by managing project-based initiatives and executing recurring tasks.
• Plays a key part in supporting Full-Service projects, collaborating closely with internal teams and coordinating with buyers and partners.
• Monitors daily operations and contributes to the success of ongoing projects and future initiatives.

Operational Support Representative

Project Manager

• Support clients’ need to document and inventory surplus asset equipment
• Load data into proprietary auction system for online sale
• Execute lifecycle of surplus asset project from identification to removal
• Manage coordination and communication with internal functions and client stakeholders

Junior Project Manager - Ops

Business Operations

• Analyze financial, operational, and commercial data to identify trends, risks, and opportunities.
• Build and maintain pricing, cost, margin, and profitability models for new and existing business.
• Develop and maintain recurring reports and dashboards to track company and account-level performance.
• Deliver ad-hoc analysis for leadership, clearly communicating assumptions and key drivers.
• Consolidate and validate data from multiple systems to ensure reporting accuracy and consistency.
• Partner cross-functionally to gather inputs, align on metrics, and improve reporting efficiency.

Business Operations Analyst

Support Engineer

• The Sales Support Analyst plays a key role in managing buyer payment follow-ups and processing sales adjustments (including collapsing sales).
• This position is responsible for ensuring timely collections, resolving billing discrepancies, and delivering exceptional customer service.
• Success in this role requires a high level of accuracy, strong attention to detail, and the ability to work independently.
• The analyst will serve as a primary point of contact, collaborating closely with internal teams across Liquidity Services and liaising with buyer company representatives to support smooth transactions and issue resolution.