Liquidity Services

Support Engineer

• The Sales Support Analyst plays a key role in managing buyer payment follow-ups and processing sales adjustments (including collapsing sales).
• This position is responsible for ensuring timely collections, resolving billing discrepancies, and delivering exceptional customer service.
• Success in this role requires a high level of accuracy, strong attention to detail, and the ability to work independently.
• The analyst will serve as a primary point of contact, collaborating closely with internal teams across Liquidity Services and liaising with buyer company representatives to support smooth transactions and issue resolution.

Sales Support Analyst

Customer Success Manager

• Assist in managing national accounts, ensuring client needs are met and sales are completed in a timely manner
• Monitor asset progress, identify potential risks, and communicate updates to stakeholders.
• Collaborate with cross-functional teams to resolve issues and maintain high levels of client satisfaction.
• Coordinate buyer pickup appointments, working closely with site contacts and buyers to ensure timely and accurate scheduling.
• Perform other duties as assigned by the manager.

Customer Success Specialist II

Account Manager

• Ensure revenue generation and customer satisfaction from within a specified set of Industrial-related accounts
• Drive and maximize revenues through the development of long-term relationships and client growth
• Collaborate with a sales team member as well as operations, marketing, and finance functions
• Ensure clients are fully aware of Liquidity Services capabilities to grow the account year over year and seamlessly retain clients

Account Manager – Industrial Vertical

Lead Generation

• Conduct outbound outreach to prospective and existing buyers across Brazil and Latin America via phone, email, WhatsApp, and other messaging platforms to drive engagement and bidding activity
• Promote live and upcoming auctions with relevant, personalized messaging to generate urgency and increase auction participation
• Identify and qualify new buyer leads, onboard them to the platform, and provide guidance on how to navigate and participate in auctions
• Reactivate lapsed or dormant buyers by uncovering their product interests and matching them with relevant inventory
• Partner with the marketing team to refine messaging, suggest localized campaign strategies, and support promotional efforts for key surplus categories
• Maintain accurate tracking of outreach activity, buyer interactions, and performance metrics using CRM tools
• Provide insights to internal teams on buyer needs, auction feedback, and opportunities to enhance market penetration

Senior Sales Lead Generator

• Provide onsite, telephone, email and internet training and support to assigned territory clients.
• Regular follow up to encourage additional utilization by the client.
• Work with the Territory Sales Representatives to secure new clients and to protect existing clients from competitors.
• Attend large, high-profile conferences as required.
• On occasion, attend and present to prospective clients.
• Monitor assigned clients’ auction listings to ensure a high level of quality and sound auction practices.
• Work with the Director of Client Services to identify all inactive clients and help formulate a strategy to resell these clients on the usage of GovDeals.
• Provide onsite and in field services to Clients including cataloging, gathering descriptions, and photographing assets in various locations both indoor and outdoor in a variety of weather elements.
• Represent GovDeals to the government and public sector in a positive and professional manner.

Accounting Manager

• Reports to the Assistant Manager, Accounting and supports the finance team in its daily operations including transaction processing.
• Communicating with customers and internal personnel.
• Managing administrative tasks to ensure the department runs smoothly.
• Assist in the tax removal process by adjusting invoices and preparing refund information.
• Prepare month end reconciliations during our monthly close process.
• Perform other finance operational duties as assigned and assist in backing up teammates.

Accounting Specialist

Account Executive

• Cultivate and maintain profitable sales relationships with a broad base of domestic business (B2B) purchasers of surplus, overstock and end-of-life goods
• Develop a robust, metrics-driven sales plan that ensures attainment of corporate goals
• Maximize recovery for all assets through deep understanding of market trends and rates
• Work with account management team to identify potential inventory for purchase and resale
• Collaborate cross-departmentally to promote merchandise online through corporate websites
• Prospect and qualify new business leads
• Utilize CRM and other administrative tools to document, track and refine sales efforts
• Manage administrative tasks effectively while responding to customer needs
• Support branding/messaging/positioning of Liquidation.com Direct at Trade Shows
• Leverage social media to generate sales leads, create a community of customers, manage sales promotions, etc.

Sales Executive – Direct Sales

Business Analyst

• Serve as a primary point of contact for a wide range of client requests, including explaining complex liquidation data and addressing operational challenges to meet client needs.
• Collaborate with multiple internal departments—such as transportation, planning, warehouse operations, finance, and sales—to implement new business programs and coordinate key aspects of client accounts.
• Partner with Client Solutions Account Managers to develop presentations for recurring meetings and Quarterly Business Reviews using Microsoft PowerPoint, supported by analysis in Microsoft Excel. The team presents account performance to clients and identifies improvement opportunities for both the company and its clients.
• Analyze historical and current data to define key trends and work with Client Solutions management to apply insights for the benefit of both the client and the organization, utilizing tools such as Power BI for real-time data visualization.
• Identify and pursue business growth opportunities within existing client accounts.
• Utilize LS custom-built systems to extract inventory and sales data, generating complex and accurate reports used by company leadership and clients to highlight successes and areas for improvement.
• Conduct financial reconciliations according to client contractual terms and collaborate with the finance department to facilitate client settlements.
• Act as an intermediary between sellers and buyers on the platform to ensure a positive user experience for all parties involved.
• Create and update Standard Operating Procedures (SOPs) for both internal and external teams, providing clear guidance on the dispositioning of various inventory segments.

Client Solutions Analyst

• Perform weekly revenue and bank reconciliation after integration into Oracle.
• Match cash transactions in Oracle Cash Management.
• Prepare general ledger journal entries as part of the monthly close process.
• Complete basic balance sheet reconciliations (prepaids, bad debt allowance) monthly.
• Prepare unpaid report and generate invoices as needed.
• Process refunds coding weekly for payment by Accounts Payable.
• Support teammates on submitting chargeback requests to payment processor.
• Identify unapplied cash and assist with coding and reclassification.
• Process settlement payments.
• Prepare netting of client AR and AP.
• Support business-facing teams such as Customer Service, Sales, and Operations in the pursuit of exemplary client/customer service.
• Respond to audit requests.
• Adhere to all weekly and monthly accounting deadlines once assigned.
• Assist teammates with miscellaneous projects as needed.

IT Support

• Provide exceptional support and assistance on our Client Help Desk.
• Act as a vital bridge between internal departments, Client Account Managers, and clients.
• Collaborate with Client Account Managers to assist with client issues, internal processes, and procedures.
• Manage high-volume data entry and project-related inquiries.
• Conduct web training sessions for clients.
• Implement UAT for new and updated internal software applications.
• Responsible for troubleshooting a wide range of IT-related issues.
• Monitor all GovDeals auction listings to ensure compliance with high-quality standards.

Sales Support Analyst

Customer Success Specialist II

Account Manager – Industrial Vertical

Senior Sales Lead Generator

Account Manager

Accounting Specialist

Sales Executive – Direct Sales

Client Solutions Analyst

Accounting Specialist

Client Help Desk Representative