Lingraphica

Solutions Engineer

• Partners with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process
• Conducts clinical consultations to assess communication needs and recommend appropriate AAC solutions
• Applies consultative sales techniques to guide customer decision-making and advance opportunities through the customer journey
• Collaborates with SLPs to facilitate completion of evaluations, device recommendations, and required clinical documentation
• Collects, reviews, and manages required paperwork to support timely progression through the acquisition process
• Builds and maintains strong professional relationships that support customer satisfaction and business growth
• Maintains accurate customer records and documentation within company systems
• Collaborates with cross-functional teams to ensure a consistent customer experience and resolve barriers impacting customer success
• Represents Lingraphica through professional engagement, educational opportunities, conferences, and other customer-facing events as needed
• Meets established performance expectations related to customer engagement, pipeline progression, documentation quality, and business outcomes
• Participates in continuous learning and process improvement initiatives

Clinical Solutions Consultant

Administration

• Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.
• Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials.
• Works to schedule consumers for Communication Coaching sessions.
• Ensures device shipments arrive in time for hands on educational activities.
• Monitors cancellations and works with SLPs on rescheduling of scheduled activities.
• Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions.
• Coordinates loaner device recall when device demos /webinars have concluded.
• Triages opportunities and customer issues and transfers to the appropriate team member.
• Creates LG accounts for external SLP users.
• Performs University-specific tracking and procedures.
• Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values.
• Collaborates with the Clinical Educators when needed for specific projects.
• Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs.
• Coordinates logistics and plans education events.
• Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs.

Educational Programs Administrator

Product Operations

• Administer and maintain product tooling (e.g., Aha!, Amplitude, Jira, Maze), ensuring consistent adoption, data quality, and effective workflows
• Partner with compliance and external consultants to support FDA design controls, documentation standards, and audit readiness
• Build and maintain repeatable workflows for regulatory and R&D documentation processes
• Build and maintain product dashboards and scorecards, partnering with Data Analyst to ensure data is accurate, current, and accessible to stakeholders
• Identify data and instrumentation gaps and partner with Engineering and Systems teams to address them
• Onboard new Product team members to tools, reporting, and operational workflows
• Coordinate cross-functional operational activities required for product releases, ensuring readiness across documentation, training, and support
• Maintain release readiness checklists and track dependencies, surfacing risks to Product and Engineering leadership
• Coordinate operational initiatives that span multiple teams or lack a clear owner
• Partner with Product team, PMM and Agile Coach to surface operational inefficiencies and recommend improvements to Product leadership
• May be required to perform other duties as assigned.

Product Operations Manager

Game Engineer

• Designs, develops, tests, and maintains software for speech-generating devices and applications
• Collaborates with cross-functional partners to deliver user-centered solutions
• Writes clean, efficient, and well-documented code
• Participates in code reviews, debugging, and troubleshooting across the technology stack
• Contributes to automated and manual testing to ensure product quality
• Supports production systems through bug fixes and performance improvements
• Participates in Agile team ceremonies and continuous improvement efforts
• Enhances internal tools, infrastructure, and engineering processes (e.g., CI/CD, documentation)

Software Engineer – Unity

• Ensure all ASHA Continuing Education Board requirements and procedures are followed
• Serve as the primary contact between Lingraphica and ASHA
• Interact directly with external speech-language pathologists
• Audit and confirm course rosters
• Respond to inquiries and audits from ASHA and other CE governing bodies in a timely manner
• Generate and report course completions and promotional materials
• Maintain an organized system for required file maintenance
• Support the LMS platform (troubleshooting, support, and maintaining monthly self-study offerings)

Continuing Education Administrator

Human Resources

• Lead initiatives that shape and sustain a high-performing, inclusive, and engaging workplace.
• Serve as a strategic partner to leaders and employees, driving employee experience, relations, engagement, accessibility, and inclusion initiatives.
• Design and implement initiatives that strengthen engagement, trust, communication, belonging, and retention.
• Guide the organization as an internal DEI expert, advising on inclusive practices and leading DEI strategy development.
• Serve as trusted advisor on conflict resolution, workplace behavior, and organizational change.

Clinical Solutions Consultant

Educational Programs Administrator

Product Operations Manager

Software Engineer – Unity

Continuing Education Administrator

Senior Manager, Employee Experience