Lingraphica

Customer Success Manager

• Administer and configure HubSpot CRM, working closely with Marketing, Sales, Customer Service, and Operations teams to meet evolving business needs.
• Partner with cross-functional stakeholders to understand requirements and translate them into scalable CRM solutions.
• Manage and maintain CRM objects, pipelines, properties, workflows, lists, reports, dashboards, and user permissions.
• Ensure high data quality and integrity through routine audits, monitoring, and implementation of governance processes.
• Investigate and resolve CRM issues related to properties, automation, reporting, and integrations; escalate complex issues as needed.
• Manage incoming CRM-related requests through the ticketing system, meeting defined SLAs for response and resolution.
• Develop and maintain internal documentation, standards, and best practices for CRM usage.
• Enable and support end users through training, office hours, and ongoing system improvements.
• Collaborate with engineering, analytics, and IT teams on integrations, data flows, and system enhancements.
• Perform other duties as assigned.

HubSpot CRM Administrator