Educational Programs Administrator

Lingraphica

Educational Programs Administrator coordinating training demos and webinars at Lingraphica. Ensuring high-quality engagement and scheduling for educational programs in a remote work setting.

Posted 7/11/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJunior💰 $50,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing multiple tasks and projects in a fast-paced environment. Proficient in customer service and communication, ensuring high engagement and satisfaction in educational program delivery.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office 365Project CoordinationCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Self-MotivatedAttention to Detail

Industry Keywords

Educational ProgramsSpeech Language PathologistsDevice DemosCommunication CoachingLogistics Coordination

About the role

Key responsibilities & impact

Delivers high-touch engagement through multiple platforms including inbound and outbound calls, email, and online scheduling requests related to Educational Programs.
Works to schedule Speech Language Pathologists for device demos, webinars, and in-services, including the ordering of loaner devices and other necessary materials.
Works to schedule consumers for Communication Coaching sessions.
Ensures device shipments arrive in time for hands on educational activities.
Monitors cancellations and works with SLPs on rescheduling of scheduled activities.
Multi-tasks and successfully executes projects under a heavy workload, tight deadlines and changing conditions.
Coordinates loaner device recall when device demos /webinars have concluded.
Triages opportunities and customer issues and transfers to the appropriate team member.
Creates LG accounts for external SLP users.
Performs University-specific tracking and procedures.
Offers exceptional customer service experience in every interaction consistent with Lingraphica's core values.
Collaborates with the Clinical Educators when needed for specific projects.
Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs.
Coordinates logistics and plans education events.
Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs.

Requirements

What you’ll need

Proficient in basic computer programs with willingness to learn new systems
Working knowledge of Microsoft Office 365
Self-motivated
Organized, attention to detail
Excellent verbal, phone, and written communication skills
1-2 years related customer service, sales, marketing and/or related administrative experience

Benefits

Comp & perks

Comprehensive benefits package
Health insurance
401(k) matching
Flexible work hours
Paid time off