Lime

Chief Technology Officer

• Organize and maintain the CTO's executive calendar, ensuring seamless scheduling, logistics, and support for internal and external engagements with full discretion.
• Plan and oversee all aspects of domestic and international travel, including detailed itineraries, logistics, and expense management.
• Plan executive meetings, coordinate briefing materials, and manage logistics.
• Coordinate speaking engagements, media appearances, and conferences in partnership with Communications, ensuring all logistical details and briefing materials are in place.
• Lead ad-hoc projects, information gathering, and research initiatives with independence and strong problem-solving skills.

Executive Assistant, CTO

Full-stack Engineer

• Own the technical direction and delivery of Lime’s CX Automation platform across frontend applications, backend services, and workflow infrastructure.
• Architect and build scalable backend services and APIs that power high-volume rider self-service flows and internal CX tools.
• Design and implement intuitive rider-facing experiences and internal operational dashboards that enable safe, efficient issue resolution.
• Develop automation workflows and decision engines that take real actions (e.g., ending trips, issuing refunds), with clear guardrails for fraud, abuse prevention, and rider trust.
• Partner with Product, Design, and CX Operations to translate support policies and edge cases into well-structured, maintainable full-stack solutions.
• Lead foundational platform investments, including shared UI components, API coverage, workflow orchestration, observability, and system reliability improvements.
• Establish best practices for testing, monitoring, and operational excellence across frontend and backend systems.
• Use data to evaluate system effectiveness, optimize user flows, and continuously improve automation performance and rider experience

Senior Fullstack Software Engineer, Rider

Analytics Engineer

• Own the Analytics Architecture: Design and implement the long-term technical vision for Lime for Business’ data warehouse and semantic layer.
• Partner Cross-Functionally: Collaborate with General Manager, Product Managers, Engineers, Data Scientists, Operations, Finance, and Accounting to translate business requirements into trusted data products.
• Drive Analytics Engineering Excellence: Lead development of robust ETL/ELT pipelines using Snowflake, Airflow, and dbt.
• Strengthen Data Governance & Quality: Implement automated data validation and monitoring frameworks.

Staff Analytics Engineer

• Own the Analytics Architecture
• Design and implement the long-term technical vision for Lime for Business’ data warehouse and semantic layer.
• Translate complex business concepts (e.g., employer subsidies, commuter utilization, B2B revenue recognition, trip profitability) into scalable, well-tested data models.
• Establish modeling standards using dbt to ensure consistency, reusability, and performance.
• Partner Cross-Functionally
• Collaborate with General Manager, Product Managers, Engineers, Data Scientists, Operations, Finance, and Accounting to translate business requirements into trusted data products.
• Serve as a thought partner on metric definitions, experimentation design, and KPI tracking.
• Identify opportunities to improve existing data infrastructure and proactively drive implementation of better solutions.
• Drive Analytics Engineering Excellence
• Lead development of robust ETL/ELT pipelines using Snowflake, Airflow, and dbt.
• Define best practices for SQL style, modular modeling, CI/CD workflows, and automated data testing.
• Ensure high standards of documentation, observability, and auditability across all data assets.
• Strengthen Data Governance & Quality
• Implement automated data validation and monitoring frameworks.
• Partner with Finance and Accounting to ensure reporting pipelines support month-end close and external audit readiness.
• Maintain integrity and reliability of business-critical metrics.

QA Engineer

• Own the Global Quality Strategy: Design and maintain quality rubrics, calibration standards, and audit cadences that reflect Lime’s brand voice and operational requirements.
• Master the Tech Stack: Lead the administration and optimization of MaestroQA and Zendesk, ensuring that grading rubrics and automated workflows are driving maximum value.
• Manage BPO Quality Performance: Oversee the quality programs of our external BPO partners via a dotted-line management structure. Lead calibration sessions and Business Reviews to ensure partners exceed Lime’s quality KPIs.
• Drive Data-First Insights: Leverage SQL and data visualization tools to identify trends in agent performance and customer sentiment.
• Act as a "voice of the customer" to Product, Ops, and Trust & Safety teams. Translate support interactions into qualitative feedback that improves the Lime app and vehicle experience.
• Partner with Training and Enablement teams to address performance gaps identified through QA, ensuring insights lead directly to improved SOPs and agent coaching.

QA Program Manager – Customer Experience

Community Manager

• Develop and implement comprehensive community engagement strategies.
• Organize and facilitate open houses, roundtables, and community events to gather feedback, foster dialogue and educate our riders.
• Build and maintain relationships with community leaders, local organizations, and stakeholders.
• Serve as the primary point of contact for public and community inquiries and concerns. Liaise with government partners.
• Ensure timely and accurate communication with stakeholders regarding project developments and impacts, and maintain a stakeholder database to track interactions and feedback.
• Collaborate with the Lime Communications and Marketing teams to develop clear and effective communication materials, represent Lime at public events and ensure all communications are culturally sensitive and inclusive.
• Work closely with Lime’s operations team to integrate community feedback, develop and manage community participation programs, monitor engagement effectiveness, and prepare reports for Lime management teams and municipal partners, as necessary.

Community Engagement Manager

Data Scientist

• Lead the development, validation, productionization, and iteration of machine learning models that support city and vehicle tech initiatives, including feature engineering, model selection, performance tuning, and integration into product and enforcement systems
• Define and establish model and product performance metrics, building clear evaluation frameworks to assess live performance and guide data-driven decision-making
• Own and contribute to the development of analytical data pipelines and instrumentation required to support modeling, experimentation, and reliable reporting
• Design, lead, and support experimentation efforts, including product initiatives and pilot programs, to measure impact, validate performance, and deliver insights that inform broader product and business strategy
• Manage complex, cross-functional initiatives from scoping through executive communication
• Make business recommendations using effective presentation skills, conveying findings at multiple levels including executive leadership, managers, and peers

Senior Data Scientist – City and Vehicle Tech

Content Writer

• Write clear, compelling, and creative content for RFPs, RFIs, administrative permits, and other public procurement processes, often on tight deadlines. Own the review and revision cycle.
• Drive the development of key themes, narrative, and messaging to ensure that proposals are competitive and resonate with local audiences, in collaboration with our proposal manager, graphic designer, and content manager
• Analyze proposal document packages from cities, identifying key priorities, criteria, eligibility, and scoring
• Gather insights and build competitive strategies through productive partnerships with our local operations and policy teams as well as a wide range of other cross-functional partners, spread across several countries and time zones
• Build on our established best practices, toolkits, and content library in collaboration with the other proposal team members
• Travel to our most important markets on an as-needed basis to strategize and plan for upcoming projects with pre-tender workshops, consultants, and brainstorms with local teams

Senior Lead Proposal Writer

• Solve strategically essential technical problems
• Scrutinize and reason clearly about technology and architecture
• Building scalable, efficient, and stable software
• Participate in cross-functional collaboration with PMs, Engineers, Design, Data Scientists, Research, and Operations teams
• Contribute to shaping the overall engineering culture

Software Engineer – Core Services

General Counsel

• Advise on a broad range of legal matters across the UK and Ireland, including:
• - City contract negotiation and public procurement
• - Regulatory compliance
• - Administrative and public law
• - Commercial and consumer law
• - Insurance and civil liability
• - Commercial litigation, including management of personal injury claims
• Serve as the primary point of contact for day-to-day legal matters across UK and Ireland operations
• Partner closely with the General Manager, Operations and Government Relations teams to support business objectives while managing risk
• Provide practical, commercially focused advice that balances legal, reputational, regulatory, and operational considerations
• Lead and manage relationships with external counsel as needed
• Anticipate legal risks and implement processes and systems to mitigate exposure

Senior Legal Counsel

People Operations

• Serve as Tier 1 People Solutions support, independently resolving a broad range of inquiries across the employee lifecycle, including onboarding, policy interpretation, payroll, and offboarding, escalating more complex cases as needed.
• Lead new hire orientation (NHO) and onboarding for employees, ensuring a consistent, compliant, and positive employee experience while identifying opportunities to improve onboarding materials and processes.
• Act as a knowledgeable liaison between employees, managers, and specialized People teams (Total Rewards, Payroll, HRBP), providing clear guidance, context, and follow-through to drive resolution.
• Apply company policies, local labor requirements, and standard operating procedures to resolve non-routine issues, using sound judgment and attention to detail.
• Execute and audit People data management transactions in Workday, including data entry, reporting, reconciliation, and document management, ensuring data integrity and compliance.
• Maintain accurate and confidential employee records in line with company standards, data privacy requirements, and local labor laws.
• Support payroll preparation activities by compiling, validating, and submitting inputs, proactively identifying discrepancies or risks.
• Monitor service levels and response times, meeting defined SLAs
• Contribute to continuous improvement efforts, identifying recurring issues, gaps in documentation, or process inefficiencies, and proposing enhancements to workflows or employee-facing resources.

People Solutions Coordinator

Machine Learning Engineer

• Own the technical direction and execution of Lime’s CX Automation platform, spanning self-service, AI-driven decision-making, and human-in-the-loop workflows.
• Architect and build scalable backend systems that integrate internal APIs and third-party platforms to automate high-volume rider issues and reduce manual support effort.
• Design and operate decision engines and automation workflows that take real actions (e.g. ending trips, issuing refunds) with clear guardrails for fraud, abuse, and rider trust.
• Partner with Product and CX Operations to translate support policies and edge cases into executable automation logic, prioritizing work based on volume, cost impact, and risk.
• Drive foundational platform investments (e.g., API coverage, workflow infrastructure, observability) required to scale automation reliably.
• Measure and improve automation effectiveness using data

Staff Applied ML Engineer – Rider

Supply Chain

• Lead cross functional efforts to ensure the timely completion of product master data related to supply chain and procurement in the ERP and supply chain planning systems.
• Own accuracy and maintenance of SKU and item master data across ERP and planning systems
• Serve as primary point of contact for ECO management between Supply Chain, Engineering, Sourcing and Repair Operations
• Manage SKU transition effectivity dates to minimize stockouts, stranded inventory, and E&O exposure
• Support new product launches through timely product setup and data readiness
• Ensure planning systems are aligned with current product structures and attributes
• Monitor and report on product master data quality, lifecycle status, and impacts to availability
• Partner cross-functionally to identify and resolve data issues affecting planning and execution
• Other business analytics and reporting responsibilities as required

Supply Chain Analyst – Product Master Data Management

• Drive alignment across teams on ML strategy, standards, and long-term technical direction by serving as a technical leader for Lime’s ML Center of Excellence
• Guide recommendations for ML infrastructure, tooling, and architecture (training, serving, feature stores, experimentation, monitoring)
• Define and evolve ML development processes, including model review, experimentation rigor, deployment, optimization, and operations
• Establish best practices for ML monitoring, observability, alerting, and model performance health in production
• Drive reusable feature development patterns and shared ML capabilities that enable teams to move faster and more safely
• Partner with platform, data, and product engineering teams to ensure ML systems are reliable, scalable, and cost effective
• Identify and prioritize opportunities where ML will improve Lime’s product, operations, or efficiency
• Act as a force multiplier by mentoring data scientists and machine learning engineers, raising the quality bar for machine learning across Lime

Lime

Executive Assistant, CTO

Senior Fullstack Software Engineer, Rider

Staff Analytics Engineer

Staff Analytics Engineer

QA Program Manager – Customer Experience

Community Engagement Manager

Senior Data Scientist – City and Vehicle Tech

Senior Lead Proposal Writer

Software Engineer – Core Services

Senior Legal Counsel

People Solutions Coordinator

Staff Applied ML Engineer – Rider

Supply Chain Analyst – Product Master Data Management

Principal Machine Learning Engineer

Principal Machine Learning Engineer