Lighthouse

Customer Support

• Support outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities
• Assist the broader Sales Excellence team and outside sales professionals
• Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
• Perform conflicts checks
• Assist sales with submitting quotes within internal system
• Coordinate assignments for project managers
• Liaise with the forensics team and submit tickets within internal system
• Prepare litigation profiles for sales
• Assist with billing inquiries/issues
• Prepare and submit simple cost estimates for clients
• Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
• Create and ensure proper setup of new projects within internal systems
• Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
• Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
• Perform other related duties as assigned

Associate Sales Support Specialist – PST Hours

Recruitment

• Talent Pipeline, Sourcing, Screening, and Selection Implement and continuously improve scalable recruiting workflows, including requisition intake, sourcing, screening, interviewing, onboarding, and redeployment.
• Build standardized playbooks for high-volume hiring across varying project types, including rapid ramp-ups, specialized review needs, and client-specific requirements Implement sourcing strategy using job boards, networks, referrals, and direct outreach to build deep pipelines of qualified contract attorneys.
• Develop and maintain segmented talent pools (e.g., prior Lighthouse reviewers, jurisdiction-specific candidates, specialized subject matter experience).
• Establish consistent screening and evaluation criteria to ensure alignment with project requirements and client expectations.
• Partner with Managed Review leadership, operations, and Review Managers to refine candidate profiles, required skillsets, and quality benchmarks.
• Ensure high-quality candidate selection through structured screening, interviews, and qualification processes.
• Ensure a high-quality experience for candidates throughout the recruiting and onboarding process, building strong relationships with stakeholders and establishing credibility as a trusted recruiting partner.
• Onboarding, Deployment, and Operations Support Oversee onboarding workflows to ensure efficient, compliant, and seamless onboarding of contract attorneys.
• Partner with Review Managers and review leadership to select reviewers for deployment on projects Partner with Managed Review operations to ensure timely deployment and readiness for project start.
• Identify and resolve bottlenecks in onboarding processes, improving speed and candidate experience. Assist with development and implementation of Managed Review operations processes related to project initiation, set-up, and reporting.

Recruiter

Risk

• Lead high profile client engagements, applying deep subject matter expertise and critical analysis skills for a wide range of IG and eDiscovery engagements
• Collaborate with and support other information governance associates or 3rd party contractors to execute project tasks
• Provide support for pre-sales activities, including conducting client and prospect presentations, demonstrations, solution design, etc.
• Lead work streams for engagement deliverables, such as policy updates and harmonization
• Information Lifecycle Management (ILM) strategy development
• IG and eDiscovery technology implementation

Senior Consultant, Information Governance

Program Manager

• Consult with client/counsel to design, implement, and supervise execution of matter-specific review plans that meet Lighthouse standards and project requirements
• Manage and drive successful outcome of document review projects, providing high-level project oversight and management of project manager, team lead, and review team work
• Encourage adoption of beneficial AI/Analytics/linguistic offerings; design review workflows
• Actively engage with sales and client success teams: assist with project budgets and ROI assessments
• Provide daily status reports to case teams; compile end of project summary and insights report for sales, client success, and case teams
• Advise on development of client enterprise-level review standards

Senior Review Program Manager

• Develop and execute an initial recruiting strategy for Managed Review contract attorneys, aligned to insourced staffing targets.
• Design and implement initial recruiting workflows, including requisition intake, sourcing, screening, interviewing, onboarding, and redeployment.
• Build standardized playbooks for high-volume hiring across varying project types, including rapid ramp-ups, specialized review needs, and client-specific requirements
• Implement sourcing strategy using job boards, networks, referrals, and direct outreach to build deep pipelines of qualified contract attorneys.
• Develop and maintain segmented talent pools (e.g., prior Lighthouse reviewers, jurisdiction-specific candidates, specialized subject matter experience).
• Leverage market insights and data to adjust sourcing strategies and improve pipeline effectiveness.
• Establish consistent screening and evaluation criteria to ensure alignment with project requirements and client expectations.
• Partner with Managed Review leadership, operations, and Review Managers to refine candidate profiles, required skillsets, and quality benchmarks.
• Ensure high-quality candidate selection through structured screening, interviews, and qualification processes.
• Ensure a high-quality experience for candidates throughout the recruiting and onboarding process, building strong relationships with stakeholders and establishing credibility as a trusted recruiting partner.
• Oversee onboarding workflows to ensure efficient, compliant, and seamless onboarding of contract attorneys.
• Partner with Review Managers and review leadership to select reviewers for deployment on projects
• Partner with Managed Review operations to ensure timely deployment and readiness for project start.
• Identify and resolve bottlenecks in onboarding processes, improving speed and candidate experience.
• Partner with Managed Review leadership and operations to assess core recruiting metrics (e.g. time-to-fill, acceptance rates, reviewer quality, redeployment rates) and use this data to identify risks, opportunities, and requirements for growing Lighthouse contract attorney recruiting function to meet staffing needs at scale.
• Advise on additional resourcing and tools needed to develop a sustainable and scalable recruiting engine that delivers consistent talent pipelines, reduces time-to-fill, and enhances reviewer quality and retention across Lighthouse Managed Review engagements.
• Perform other related duties as assigned.

Senior Managed Review Recruiter

Project Manager

• Maintain a good understanding of eDiscovery, market competitors and the tools used to support the industry
• Develop a thorough understanding of Lighthouse workflows, critical paths needed to progress work through the system and tools used by Lighthouse to manage workflows
• Communicate proper expectations for scope and deadlines to internal and external stakeholders
• Manage the pod’s work request queue
• Participate in process improvement initiatives as identified by pod leaders
• Perform other related duties as assigned

Project Manager, Client Services

• Acquire and grow new clients
• Ensure profitable growth of the product based on pricing and account targeting strategies; sustainable growth strategies that address market opportunities and challenges
• Serve as primary point of contact for clients, sales reps counsel, and consultants on Information Governance projects
• Provide accurate reporting and forecasts based on sales funnel plans, client usage and new account activity
• Proactive in thought leadership around Information Governance offerings
• Drive identification and scoping of prospective Information Governance engagements with current and prospective clients: Analyze client history, analytics, and review needs to propose engagement opportunities
• Participate in calls and meetings with clients and Microsoft Strategy Sessions regarding potential Information Governance engagements
• Drive Sales team engagements with prospective clients
• Support active clients in their use of M365 leveraging Lighthouse Information Governance Consultants: Scope and coordinate work with internal team members across teams and with clients and outside counsel
• Leverage learnings from Information Governance projects to provide statistically supported recommendations
• Develop and document use cases and best practices for application of Information Governance Services
• Train and mentor sales team members supporting Information Governance
• Collaborate effectively with other Service Delivery teams to ensure superior client service
• Travel to prospective and existing clients, attend trainings and conferences
• Perform other related duties as assigned

Senior Director of Info Governance Sales

• Manage client annual budgets
• Consult clients on eDiscovery best practices
• Identify preferred paths to complete projects
• Plan and manage project communications of pod members
• Provide workflow consultation
• Drive development of standards
• Respond to client requests
• Train and develop team members on workflows and eDiscovery best practices
• Initiate work on behalf of clients
• Communicate expectations for scope and deadlines to stakeholders

Senior Project Manager, Client Services

• Contributing to the delivery of solutions to meet the client’s needs
• Managing the client and leading a dedicated Senior PM team while ensuring the delivery of the solution to meet the client’s needs.
• Managing litigations and investigations and providing consultative guidance as needed
• Executing work for the client in Spectra and Relativity to facilitate cases and investigations
• Helping to design methods, processes, metrics, and quality steps for collection, legal hold, discovery, and doc review
• Assisting to define requirements, select technology and services, and work with customers to implement technical discovery solutions
• Ensuring the clients are aware of and informed about the breadth of Lighthouse’s products and services
• Assisting with recruiting, interviewing, training, and mentoring client team members
• Serving as a key go-to resource for the client’s in-house legal teams for day-to-day task execution across the myriad of supported departments such as Legal, IT, Finance, etc.