ETS Operations Support Technician

Lighthouse

Overseeing shipping and receiving operations for client media at Lighthouse. Maintaining inventory and assisting with technical support in the San Francisco office.

Posted 7/10/2026full-timeSan Francisco • California • 🇺🇸 United StatesJunior💰 $50,226 - $64,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee Shipping/Receiving of packages containing client media/evidence
Maintain proper chain of custody for all incoming/outgoing items
Provide reports on all incoming/outgoing packages for auditing purposes
Prepare and coordinate Shipping Requests from the Client Services, Intake, Production, and Forensics Departments
Track all packages to ensure accurate delivery on time
Keep a full inventory of shipping/receiving supplies on hand
Connect hard drives to Intake computers for access by remote employees
Assist with the Intake queue as needed (includes data copying, archiving, purge requests, drive formatting)
Maintain inventory of Intake lab equipment, software, and licensing
Assist with logging all incoming media into the evidence database
Store, safeguard, and maintain all media/evidence in a storage facility
Provide inventory reports on client media/evidence
Assist with the disposition/destruction of evidentiary media as needed

Requirements

What you’ll need

1 year of related experience (warehousing, shipping/receiving, help desk, customer service, forensics, computer science, etc.)
Keen eye for detail, accuracy, and organization – this is an absolute “must have”
Demonstrated experience with computer hardware (e.g. handling and formatting hard drives, USB types, software installations, encryption, troubleshooting computers, etc.)
Microsoft Office skills and experience working with Microsoft Windows operating systems
Experience with Apple Macintosh is a plus
Data entry experience and familiarity with chain of custody procedures is a plus
Familiarity with data copying programs (e.g. RoboCopy, FastCopy, and Total Commander)
Problem-solving, prioritization, and multi-tasking abilities in a fast-paced deadline-driven environment
Excellent verbal, written, and interpersonal communication skills with a customer service focus
Ability to work successfully in a team environment as well as independently
Proven ability to maintain confidentiality
Self-motivated, self-directed, and the ability to take initiative and solve problems
Develop knowledge of shipping vendor procedures (FedEx, UPS, USPS, Courier, international, etc.)
Familiarity in eDiscovery and legal proceedings a plus

Benefits

Comp & perks

Medical, dental, vision
401k with company match
Life & AD&D
Short and long-term disability
Telemedicine
Flexible PTO program
Paid volunteer days
Participation in voluntary insurance plans such as accident, hospitalization, and critical illness plans and pet insurance
Eligibility for an annual bonus or incentive program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Copying ProgramsInventory ManagementMedia SafeguardingHard Drive FormattingSoftware InstallationEncryptionTroubleshooting ComputersAuditing ReportsShipping Vendor ProceduresEDiscovery Familiarity

Soft Skills

Attention To DetailOrganizational SkillsProblem-Solving AbilitiesInterpersonal CommunicationSelf-Motivation