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Associate Sales Support Specialist – PST Hours
LighthouseAssociate Sales Support Specialist supporting outside sales professionals to maximize revenue with clients. Role involves managing data, assisting with quotes, and liaising with various teams to streamline sales processes.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Support outside sales professionals to maximize revenue with existing clients and target prospects through both pre-close and post-sales activities
- Assist the broader Sales Excellence team and outside sales professionals
- Create and maintain accurate data within Salesforce.com including accounts, opportunities, and contacts
- Perform conflicts checks
- Assist sales with submitting quotes within internal system
- Coordinate assignments for project managers
- Liaise with the forensics team and submit tickets within internal system
- Prepare litigation profiles for sales
- Assist with billing inquiries/issues
- Prepare and submit simple cost estimates for clients
- Manage contracting process including document creation from templates, submitting contracting requests, coordinating with internal and external stakeholders, and contract negotiation support
- Create and ensure proper setup of new projects within internal systems
- Coordinate with sales, project management, collections, operations, and billing teams to ensure seamless delivery of services
- Proactively identify opportunities to take on tasks that free the outside sales professionals to interact more with clients and prospects
- Perform other related duties as assigned
Requirements
What you’ll need- BA or BS degree required
- Familiarity with CRM tools like Salesforce.com is a plus but certainly not required
- Experience supporting a sales team is a plus but certainly not required
- Experience working with providers of electronic discovery (ESI), attorney document review, or other litigation support services to Fortune 1000 corporations and AM 200 law firms a plus but certainly not required
- Strong written communication skills
- Strong verbal communications skills to clearly and succinctly address client needs
- Strong organizational skills
- Strong attention to detail including the ability to thoroughly quality check work product
- Ability to build trusted and lasting relationships with both external and internal customers and peers
- Familiarity with Microsoft Office tools (Outlook, PowerPoint, Word, Excel)
- Demonstrate a consistently high activity level and be extremely self-motivated
- Ability to work independently as well as with a team
- Demonstrate a commitment to exceptional customer service
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401k with company match
- Company paid Life & AD&D
- Short and long-term disability
- Telemedicine
- Wellness plans
- Flexible PTO program
- Paid volunteer days
- Annual bonus or incentive program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementcontract negotiationcost estimationconflict checksproject setup
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailrelationship buildingself-motivationteamworkcustomer service
Certifications
BA degreeBS degree