Tech Stack
CloudLinuxPythonReactVMware
About the role
- Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)
- Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactively
- Manage storage capacity and lifecycle planning to ensure platform scalability and reliability
- Handle incident tickets and service requests efficiently, with a focus on accuracy, quality and speed
- Execute regular maintenance, upgrades, and system health checks
- Participate in 24x7 on-call rotation and respond to after-hours incidents when required
- Document configurations, changes, resolutions, and standard operating procedures
- Collaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performance
- Communicate technical issues clearly and effectively to both technical and non-technical stakeholders
- Other duties as assigned in a dynamic and high-demand environment
- Evening and weekend work may be required as part of regular duties
- Occasional travel to datacenter or office locations may be necessary
Requirements
- Bachelor’s Degree in IT, Computer Science, or related field (or equivalent industry experience)
- 3–5 years of experience in IT with a focus on enterprise storage systems
- Must have hands-on experience with IBM storage technologies, including: FlashSystem, IBM Storage Insights for performance monitoring and diagnostics, Global Mirror, FlashCopy, Policy-based replication
- Strong experience supporting and administering: SAN/NAS infrastructure (IBM, NetApp, Dell/EMC), Storage provisioning, zoning, LUN masking, multipathing
- Familiarity with: RedHat/Linux or Windows Server administration, VMware vSphere environments, Task automation and scripting (PowerShell, Bash, Python), Backup solutions (Veeam, Commvault, or comparable)
- Experience working with Dell or Cisco enterprise hardware
- Ability to manage competing priorities in a fast-paced, service-driven organization
- Be a self-starter who thrives in fast-paced environments
- Be a reliable problem-solver with a strong attention to detail
- Be a proactive engineer who doesn’t just react to issues but anticipates them
- Someone comfortable working under pressure and handling after-hours work
- Be a clear communicator and effective team player