Lifeway Christian Resources

Inbound Church Sales Specialist

Lifeway Christian Resources

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Oracle

About the role

  • Represent Lifeway Christian Resources to church leaders and individuals regarding ministry resources, services, events, and related information for the purpose of providing sales support and service
  • This position helps customers by recommending resource solutions and processing orders
  • Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work
  • Availability to work 7:30am - 4:30pm CST
  • Provides best-in-class, professional, and courteous sales service for all inbound phone orders for Lifeway’s church and individual consumers
  • Accurately enters orders using the appropriate systems and tools, ensuring to also follow the defined best practices for an effective sales experience to ensure customer satisfaction and retention
  • Generates additional revenue by promoting and cross-selling resources appropriately with church and individual customers for the purpose of enhancing their ministry and experience
  • Provides customers with basic frontline support for lifeway.com and other digital sales platforms, including navigation guidance and a seamless checkout experience
  • Consistently available for ongoing training to learn and stay current on new release resources, both in print and digital formats, current procedures, and policies
  • Maintains an accurate and clean record of all customer information in Salesforce, including all sales activity in real-time
  • Provides upstream marketing and customer feedback to the organization through the proper communication channels, ultimately informing future publishing, marketing, sales efforts
  • Minimal travel, often overnight

Requirements

  • High School diploma or equivalent
  • 2+ years Customer Service or related field
  • Availability to work 7:30am - 4:30pm CST
  • Strong technical skills with the ability to navigate multiple systems
  • Advanced ability to multi-task and utilize excellent organizational skills
  • Excellent listening, communication, and problem-solving skills
  • Highly coachable, open to feedback, and highly proficient in adapting to change
  • Strong knowledge of Lifeway’s resources, events, and services (training provided)
  • Strong awareness and expertise on which solutions to recommend by using a questions-based sales approach to learn and understand the unique makeup and demographic of each customer
  • Microsoft Suite, Oracle, and Salesforce experience is preferred
  • Note: this position is a remote position and may require work in the Lifeway headquarters located in Brentwood, TN 3-4 times per year at a minimum for training and team events
  • Actively involved in an evangelical Christian Church