Lifeway Christian Resources

Church Support Specialist

Lifeway Christian Resources

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Oracle

About the role

  • Lifeway's Inside Church Sales & Support team is seeking a Church Support Specialist to represent Lifeway Christian Resources to church leaders and individuals regarding ministry resources, services, events, and related information for the purpose of providing support and service for previous orders
  • This position helps customers by assisting in resolving order issues, processing orders, and revising customer autoships
  • Must be available for work 7:30am - 4:30pm CST
  • Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values
  • We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace
  • This role is remote in the U.S with occasional travel to Nashville for in-person team gatherings
  • Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more

Requirements

  • 2+ years of Customer Service or a general customer service-related field
  • High School diploma or equivalent
  • Strong technical skills with the ability to navigate multiple systems as needed
  • Advanced ability to multi-task and utilize excellent organizational skills
  • Demonstrates excellent listening, communication, and problem-solving skills
  • Highly coachable, open to feedback, and highly proficient in adapting to change
  • Strong knowledge of Lifeway’s resources, events, and services, both backlist, new, and upcoming (training provided)
  • Strong awareness and expertise on which solutions to recommend by using a questions-based sales approach to learn and understand the unique makeup and demographic of each customer
  • Microsoft Suite, Oracle, and Salesforce experience is preferred
  • Must be available for work 7:30am - 4:30pm CST
  • Actively involved in an evangelical Christian Church
  • May require in-person training at Lifeway headquarters in Brentwood, TN 3-4 times per year