Practice Group Manager
LifeStance Health
Practice Group Manager
LifeStance Health
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $80,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Provide direction, coaching, and support to team members and clinicians in assigned offices
- Monitor workflow processes, outcomes, clinician/patient satisfaction and performance measures
- Responsible for financial performance management of the assigned practice group, including revenue, center margin and EBITDA targets
- Coordinate and oversee responsibilities to ensure assigned offices operate efficiently and smoothly in accordance with LifeStance standard operating procedure; escalate and resolve facility issues
- Accountable for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans
- Provide Operations Director with root causes and action plans for identified under-performance
- Ensure implementation of all LFST operational and clinical processes and practices to drive service excellence and meet performance goals
- Partner and collaborate with shared services teams to ensure comprehensive clinician and patient support
- Partner with Operations Director to manage local referral source relationships and promote LFST in local geographies to increase patient access to care
- Work with Operations, Clinical and Medical Directors to assess available patient capacity and clinician utilization
- Build a high performing team through selection, training, and performance management of office team members
- Directly manage performance and engagement of direct reports (Clinicians, Lead Practice Coordinator, Practice Coordinator(s), Medical Services Coordinator(s))
- Provide direct administrative oversight and operational support for therapists and prescribers within practice group
- Support in-office clinician engagement activities to promote LFST culture and improve clinician satisfaction and connection
- Support onboarding and training of new clinician hires on office administrative processes and center specific operations
- Partner with Intake team to ensure efficient patient matching and timely ramp of new clinical team members
- Serve as Operations contact for clinician administrative questions and concerns
- Oversee escalated patient complaints and partner with clinical/medical leadership to drive resolution
- Communicate weekly with Operational and Clinical Directors to flag clinician issues and support retention
Requirements
- Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required
- Microsoft Office experience; Strong Excel skills (pivot tables, formulas, etc.)
- Strong technical and analytical skills
- Excellent written and verbal communication skills and ability to handle sensitive and confidential information
- Highly organized with strong attention to detail and accuracy
- Ability to sit, stand, bend, talk, and hear; frequently required to walk
- Ability to lift and/or move objects up to 25 pounds
- Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
