Director, Enterprise Sales
Plentiful.ai
Strategic Customer Success Manager
Ease.io
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Partner with senior leaders (Directors, VPs, and Executives) to position Ease as a long-term strategic solution
- Drive retention and growth by aligning adoption with enterprise KPIs, securing executive sponsorship, and collaborating with Account Management on renewal and expansion strategies
- Act as a trusted advisor helping executives connect Ease adoption to measurable business outcomes (reduced CoPQ, improved OEE, enhanced compliance)
- Build and sustain executive-level relationships and lead Quarterly Business Reviews (QBRs) and Strategic Success Reviews
- Translate platform usage data into business impact narratives and recommend scaling strategies across plants, divisions, and global operations
- Monitor enterprise health metrics (completion rates, findings closure speed, training compliance) and identify risks and opportunities
- Collaborate with Tactical CSMs, Account Managers, Product, Implementation, and Marketing teams to resolve adoption challenges and incorporate executive feedback into roadmap priorities
Requirements
- 5+ years in Customer Success, Account Management, or Consulting, with expertise in executive relationship management (manufacturing experience strongly preferred)
- Proven success engaging and influencing senior leadership (Directors, VPs, C-suite)
- Strong knowledge of enterprise manufacturing KPIs (OEE, CoPQ, Customer PPM, Audit Compliance, Safety TRIR/LTIR)
- Ability to link product adoption metrics to financial and strategic outcomes
- Exceptional communication and presentation skills, with experience leading QBRs or executive-level business reviews
- Collaborative mindset with demonstrated success partnering with sales/account management
