Customer Success Manager

• Ensure every Gartner client receives value far exceeding their investment
• Onboard clients, prove the concept of Gartner services, and stimulate product engagement
• Build, develop and manage relationships with clients from C-level to junior professionals
• Introduce Gartner services and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend program of action to drive ROI
• Collaborate with internal Gartner partners to overcome obstacles and maximize delivered value
• Conduct regular reviews of client book of business focusing on performance and engagement metrics
• Support clients in making the right business decisions by surfacing priorities and breaking down challenges

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