Lifeforce

Customer Support

• Serve as the primary point of contact for members by handling inbound phone calls throughout your scheduled shift.
• Provide timely support via email, SMS, and other messaging channels during periods between calls.
• Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce experience with empathy and professionalism.
• Educate members on Lifeforce products, diagnostics, supplements, medications, memberships, and services.
• Resolve member concerns accurately and efficiently while taking ownership through to resolution.
• Confidently de-escalate challenging situations and provide thoughtful solutions that build trust.
• Navigate multiple systems simultaneously while documenting member interactions accurately in real time.
• Collaborate closely with clinical, diagnostic, pharmacy, and operations teams to ensure seamless member experiences.
• Stay current on evolving products, workflows, and internal processes through ongoing training.
• Identify recurring member trends and share feedback that helps improve the member experience.
• Consistently meet or exceed performance expectations related to quality, productivity, responsiveness, customer satisfaction, and phone availability.
• Support occasional overtime as business needs require to help maintain service levels.

Customer Experience Associate

Recruitment

• Own the end-to-end recruiting process for clinical roles from intake meetings through signed offers across multiple geographic markets.
• Partner with hiring managers to define role requirements, licensure and credentialing needs, and realistic timelines.
• Screen candidates for clinical qualifications and the hospitality and member experience orientation essential to success in these roles.
• Draft and extend offers and support a clean handoff to the onboarding team.
• Build and maintain active, warm candidate pipelines across all open markets.
• Source passive candidates through LinkedIn, job boards, clinical associations (AANP, AAPA, AMA), and niche provider communities.
• Help design and document the end-to-end clinical hiring process, including screening scorecards, interview structure, funnel benchmarks, and decision frameworks.
• Establish and track applicant-to-interview-to-hire ratios so the team can forecast pipeline needs against headcount targets.
• Maintain clean, up-to-date candidate records in the ATS at all times.
• Deliver organized candidate summaries and pipeline updates to hiring stakeholders on a regular cadence.

Clinical Talent Acquisition Partner

Clinician

• Provide leading-edge approaches to diagnostic test interpretation and lifestyle recommendations
• Provide Hormone Optimization Therapy (HOT), weight loss management, and peptides when appropriate
• Develop a deep understanding of our proprietary supplements offerings to comfortably explain and recommend when appropriate
• Be able to balance efficiency with thoroughness to effectively complete both synchronous visits and asynchronous tasks in a timely manner without sacrificing quality
• Be willing and able to use evolving technologies needed to deliver care as well as communicate both with members and internally
• Leverage strong verbal and written communication skills and being excited to continue to develop these skills as needed to improve member outcomes
• Put the outcome and experience of the member at the forefront of your care while never compromising the use of safe, Lifeforce-approved medical protocols
• Have genuine interest in our members, being empathetic to their concerns and meeting them where they’re at
• Be able to meet quality and productivity standards that will be clearly communicated to you and reviewed regularly with your manager

Longevity Clinician

Director

• Build, lead, and develop the ULC nursing organization, including on-site RNs and regional leads, across all clinic locations.
• Own recruitment, onboarding, performance management, and ongoing development for all nursing staff across the ULC network.
• Establish training programs and clinical competency standards so every nurse delivers the same high-quality Lifeforce member experience, regardless of location.
• Set the tone for clinical excellence, accountability, and member-first care from day one.
• Develop and maintain initial and recurring competency validation programs for all nursing staff, including annual skills assessments and continuing education requirements.
• Develop and maintain clinical SOPs, nursing protocols, and escalation pathways for all on-site services.
• Translate Lifeforce medical protocols into clear, executable nursing workflows that can scale across dozens of locations.
• Partner with clinical leadership and the Director of Operations to ensure nursing practice is fully aligned with Lifeforce's medical standards and member experience expectations.
• Build and own quality assurance processes and metrics for nursing care delivery.
• Establish standards for medication storage, handling, inventory controls, cold-chain management, and administration practices.
• Own state-by-state nursing compliance across all ULC markets.
• Serve as the primary Lifeforce clinical nursing point of contact for ULC franchise owners and their teams.
• Represent Lifeforce's clinical standards in cross-functional ULC conversations.
• Partner closely with clinical leadership, health coaching, and member experience to align nursing infrastructure with broader organizational priorities.
• Collaborate with technology and operations teams on EMR and scheduling workflows, clinical communication tools, and the systems on-site nurses rely on daily.
• Perform other duties as assigned to support evolving clinical, operational, and business needs.

Director of Nursing

Operations

• Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing
• Assist with prescription drafting preparation and documentation workflows for clinician review and signature
• Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately
• Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools
• Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements
• Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests
• Assist with resolving straightforward operational issues using established workflows and guidance from senior team members
• Escalate complex, clinical, or technical issues appropriately and with clear documentation
• Support member-facing pharmacy workflows, including prescription status updates and coordination tasks
• Collaborate with the CX team to assist with basic prescription-related member issues and inquiries
• Help ensure members receive timely communication and operational support related to pharmacy workflows
• Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows
• Identify workflow inefficiencies or recurring issues and communicate observations to senior team members
• Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned
• Demonstrate curiosity, initiative, and willingness to learn new systems and workflows
• Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently
• Support documentation, audit preparation, and quality assurance activities as needed
• Maintain a high level of accuracy and attention to detail across all assigned work
• Perform other duties as assigned to support evolving clinical, operational, and business needs

Customer Experience Associate

Clinical Talent Acquisition Partner

Longevity Clinician

Director of Nursing

Clinical Pharmacy Operations Coordinator