Lifeforce

Operations

• Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing
• Assist with prescription drafting preparation and documentation workflows for clinician review and signature
• Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately
• Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools
• Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements
• Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests
• Assist with resolving straightforward operational issues using established workflows and guidance from senior team members
• Escalate complex, clinical, or technical issues appropriately and with clear documentation
• Support member-facing pharmacy workflows, including prescription status updates and coordination tasks
• Collaborate with the CX team to assist with basic prescription-related member issues and inquiries
• Help ensure members receive timely communication and operational support related to pharmacy workflows
• Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows
• Identify workflow inefficiencies or recurring issues and communicate observations to senior team members
• Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned
• Demonstrate curiosity, initiative, and willingness to learn new systems and workflows
• Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently
• Support documentation, audit preparation, and quality assurance activities as needed
• Maintain a high level of accuracy and attention to detail across all assigned work
• Perform other duties as assigned to support evolving clinical, operational, and business needs

Clinical Pharmacy Operations Coordinator