Customer Experience Associate

Lifeforce

Customer Experience Associate handling member inquiries via phone and message for Lifeforce's longevity medicine program. Providing high-touch support in a fast-paced environment.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for members by handling inbound phone calls throughout your scheduled shift.
Provide timely support via email, SMS, and other messaging channels during periods between calls.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce experience with empathy and professionalism.
Educate members on Lifeforce products, diagnostics, supplements, medications, memberships, and services.
Resolve member concerns accurately and efficiently while taking ownership through to resolution.
Confidently de-escalate challenging situations and provide thoughtful solutions that build trust.
Navigate multiple systems simultaneously while documenting member interactions accurately in real time.
Collaborate closely with clinical, diagnostic, pharmacy, and operations teams to ensure seamless member experiences.
Stay current on evolving products, workflows, and internal processes through ongoing training.
Identify recurring member trends and share feedback that helps improve the member experience.
Consistently meet or exceed performance expectations related to quality, productivity, responsiveness, customer satisfaction, and phone availability.
Support occasional overtime as business needs require to help maintain service levels.

Requirements

What you’ll need

2+ years of professional work experience
At least 1 year of experience in a customer support, call center, contact center, or other customer-facing support role. Healthcare, wellness, or telehealth experience is a plus.
Comfortable spending the majority of the workday providing exceptional support over the phone.
Excellent verbal communication, active listening, and de-escalation skills.
Outstanding written communication skills with strong grammar, spelling, and attention to detail.
Ability to multitask across multiple systems while actively assisting members.
Experience working with CRM or customer support platforms such as Zendesk is preferred.
Strong problem-solving skills with the ability to make sound decisions independently.
Highly organized with excellent time management and prioritization skills.
Comfortable adapting to new technologies, changing processes, and a fast-paced environment.
Able to work independently in a fully remote setting while remaining engaged with the team.
Previous remote work experience is strongly preferred.

Benefits

Comp & perks

$24.75 per hour
Remote working environment
Company provided computer and other required equipment
Generous benefits package including Healthcare, Dental, Vision, and Life Insurance
Complimentary Lifeforce Membership for Full Time Employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SupportMultitaskingDocumentationDe-EscalationAttention to Detail

Soft Skills

Active ListeningEmpathyOrganizationAdaptabilityTeam Engagement