Lexington Medical Center

Director

• Directs, organizes, and coordinates the Patient Experience and Guest Services department with a focus on maintaining optimal patient and family experience.
• Responsible for listening/responding to patient and visitor requests and concerns.
• Works closely with leadership on strategic objectives related to patient experience.
• Identify opportunities for improvement in patient experience through data analysis and direct observation.
• Oversee the development and maintenance of current database of both complaints and service successes.

Asst. Director – Patient Experience

Operations

• Analyze complex datasets to extract insights and assess operational performance.
• Gather, interpret, and synthesize data to develop meaningful conclusions and support business recommendations.
• Conduct ad hoc research, financial modeling, and analytics to guide decision-making.
• Perform benchmarking analysis and financial reviews to identify opportunities for improved performance.
• Collaborate across departments to evaluate user experience and operational efficiency from a data-driven perspective.
• Prepare statistical and analytical reports for leadership.
• Partner with senior leadership to design and develop reporting tools that enhance decision-making.
• Identify and recommend process improvements, cost-saving opportunities, and productivity enhancements.
• Ensure the integrity and accuracy of clinical, financial, and quality data in collaboration with project leaders.
• Serve as a data steward, ensuring compliance with data governance best practices.
• Lead and coordinate project teams, ensuring alignment with organizational strategic objectives.
• Facilitate working sessions with stakeholders to gather project requirements and support execution.
• Develop project-related materials, including project plans, implementation plans, communication strategies, and financial models.
• Provide data-driven recommendations using sound judgment, research, and key stakeholder input.
• Apply various project methodologies, including workflow assessments, best practice evaluations, operational efficiency improvements, and performance reporting.
• Ensure timely and accurate execution of project deliverables, meeting established goals and deadlines.
• Contribute to short-term, medium-term, and long-term planning efforts.
• Utilize industry knowledge, business processes, and operational best practices to recommend solutions that support business objectives.
• Work closely with leadership to develop strategic initiatives and project plans.
• Assist departments in implementing recommendations that enhance economic and operational value.
• Drive operational improvements through standardization, simplification, and process optimization.
• Stay informed of industry trends, challenges, and opportunities, anticipating their impact on operational needs.
• Identify potential bottlenecks, escalate issues when necessary, and maintain a balance between business priorities and technical constraints to drive successful outcomes.
• Participate in service line, leadership, and steering committee meetings as needed.
• Develop and present reports, proposals, and other deliverables in a clear, concise, and actionable format.
• Summarize complex data and findings into meaningful insights for senior leadership and key stakeholders.
• Identify risks and opportunities, providing well-supported solutions and recommendations.

Ops Performance Analyst I

Analyst

• Participates in the analysis, design, testing, documentation, implementation, support and auditing of comprehensive Hospital Information Systems and electronic health records (EHR).
• Assists in evaluation, analysis, maintenance and development of system functionality to meet clinical objectives including participating in project plan development/tracking and workflow analysis.
• Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources.
• Serves as a liaison between the clinical users and the application team as well as assisting with education and training deployment.
• Utilizes in-depth understanding and knowledge of workflows, policies, and procedures, patient care/clinical business processes, regulatory requirements and best practices to analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization.
• Resolve problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues.
• Design, redesign and analyze processes and apply knowledge to build software application.
• Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes.
• Performs unit, system and integrated testing tasks.
• Primary liaison between business units, technology and support teams.
• Elicit system requirements using interviews, document analysis, requirement request, business and workflow analysis.
• Will be a team participant and contributor.

Clinical Apps Analyst II

Therapist

• Perform professional outpatient physical therapy services that are concerned with the restoration of function and prevention of disability following trauma or disease that may include various tests, measurements, exercises and modalities
• Provides direct physical therapy to patients upon referral by a physician, or advanced practice provider.
• Evaluates patients using special physical therapy tests and measurements such as muscle testing, functional ability, range of motion, and neurological testing.
• Develops physical therapy treatment plans.
• Administers physical therapy treatments designed to relieve pain, develop or restore function and maintain maximum performance using physical means such as, but not limited to, therapeutic exercise, manual therapy and modalities.
• Documents appropriate patient treatment data, such as patient progress notes, evaluation reports and discharge summaries.
• Instructs patients and their families in home program.
• Supervises and monitors patient's plan of care when carried out by a physical therapist assistant.
• Represents the department and exhibits effective communication with the interdisciplinary team.
• Consults with other professionals regarding patients' physical therapy plan of care
• Takes orders from physicians' offices and hospital patient care team.
• Schedules patients as needed
• Represents department in meetings and provides in-service classes to other departments as needed.
• Assist in providing clinical supervision of physical therapist assistants, and students in their duties.

Outpatient Physical Therapist

• Perform professional outpatient physical therapy services that are concerned with the restoration of function and prevention of disability following trauma or disease that may include various tests, measurements, exercises and modalities vices.
• Provides direct physical therapy to patients upon referral by a physician, or advanced practice provider.
• Evaluates patients using special physical therapy tests and measurements such as muscle testing, functional ability, range of motion, and neurological testing.
• Develops physical therapy treatment plans.
• Administers physical therapy treatments designed to relieve pain, develop or restore function and maintain maximum performance using physical means such as therapeutic exercise, manual therapy and modalities.
• Documents appropriate patient treatment data, such as patient progress notes, evaluation reports and discharge summaries.
• Instructs patients and their families in home program.
• Supervises and monitors patient's plan of care when carried out by a physical therapist assistant.
• Represents the department and exhibits effective communication with the interdisciplinary team.
• Consults with other professionals regarding patients' physical therapy plan of care Takes orders from physicians' offices and hospital patient care team.

• Performs occupational therapy professional services concerned with the evaluation and treatment of individuals to prevent, treat, and restore function following disease, trauma, psychological or social disability.
• Provides direct occupational therapy patient care upon referral by a physician or advanced practice provider using specific competencies.
• Evaluates patients using occupational therapy tests and measurements.
• Develops occupational therapy treatment plans and monitors progress.
• Administers occupational therapy treatments and documents appropriate patient treatment data.
• Instructs patients and their families in home program.
• Represents the department in meetings and assists in providing clinical supervision of rehab techs and students.

Inpatient Occupational Therapist – Acute Care

Software Engineer

• Performs a variety of skilled tasks which includes but is not limited to construction and maintenance of hospital facilities and equipment.
• Primary emphasis will be in the mechanical, electrical, and/or plumbing fields.
• Makes routine and emergency repairs on a variety of mechanical/electrical equipment.
• Makes general installation and repairs of water, steam, vacuum, compressed gases, sewerage, drainage, and automatic sprinkler lines and systems.
• Respond to alarms from building automation system for issues with all LMC systems (HVAC, Plumbing, Mechanical, Electrical, Medical Gas, Pneumatic Tube, Conveying Equipment, Refrigeration, Fire Alarm, Fire Sprinkler etc) and troubleshoot as skill level and training allows.
• Contact appropriate personnel or vendor to complete repair.
• Receive in house training for monitoring these systems.
• Work rotating “on-call” shift per Engineering “On-Call” policy.
• Installs, maintains, and repairs plumbing systems, plumbing fixtures, and such apparatus as pumps and gauges.
• Inspects connections and other parts of systems for leaks, repairs, damage and replaces as needed.
• Works on both low and high temperature and pressure piping and equipment.
• Constructs and repairs building parts and fixtures, furniture and special equipment; inspects worksite to determine work to be done, calculates quantities of materials needed and requisitions hardware and supplies; performs such other tasks as necessary to complete the work, using hand and power tools.
• Evaluate work orders and project requirements and coordinate with appropriate personnel to plan/execute completion of the task.
• Works with minimal supervision with projects such as; erecting walls/ infection control barriers, applying plasterboards, repairing or installing building fixtures such as; doors, locks, windows, electrical, mechanical, and plumbing equipment. Must be able to produce a finished product. (Replace light ballasts, outlets, switches, door hardware, etc.).
• Navigate computerizes work order software to retrieve, comment, document time, and close out work orders appropriately.
• Assists as assigned with construction projects where his/her expertise is needed.
• Works as a team member to ensure both hospital and work area safety at all times and in accordance with infection control requirements.
• Trains, instructs, and directs helpers and coworkers and as assigned, assists other trades in building maintenance operations. Head work teams on projects as assigned by manager. Maintains skills current industry trends.
• Execute project requirements and coordinate with appropriate personnel to plan/execute completion of the task. Knowledgeable of hospital specific life safety codes and requirements for building components. Including but not limited to fire doors, fire caulking, exit lights, etc..

Engineering Mechanic – Maintenance

Manager

• Ensuring a safe, efficient, cost-effective, and high quality patient care environment.
• Recruiting, hiring, and overseeing orientation and training for all clinical and ancillary staff of the practice.
• Managing all aspects of clinical compliance, maximizing patient flow, and optimizing the work environment to facilitate open communication and professional excellence.
• Assessing needs; developing and implementing plan with Operations Director or Division Administrator approval for new procedures as necessary to improve office flow and overall operations often coordinating with inpatient departments.
• Developing, implementing and monitoring work plans with measurable outcomes paying attention to key indicators and making adjustments to meet desired outcomes
• Developing, implementing and reviewing clinical policies and procedures in conjunction with Medical Director and Operations Director or Division Administrator's approval
• Providing a safe, compassionate, and supportive environment for patients and employees, addressing concerns in a timely manner.
• Ensuring ancillary services are being provided to include, but not limited to, patient education, clinical nutrition services and social work assistance.
• Representing the clinical staff at various meetings and serving on committees as assigned
• Identifying, recruiting, and retaining top talent. Obtaining employee engagement and providing effective reward and recognition strategies to enhance employee retention.
• Meeting all requirements as defined by Lexington Medical Center’s policies including but not limited to completing yearly safety training, completing other mandatory classes, and meeting departmental attendance requirements.

Asst. Director – Patient Experience

Ops Performance Analyst I

Clinical Apps Analyst II

Outpatient Physical Therapist

Outpatient Physical Therapist

Inpatient Occupational Therapist – Acute Care

Engineering Mechanic – Maintenance

Office Nurse Manager