Asst. Director – Patient Experience
Lexington Medical Center
full-time
Posted on:
Location Type: Office
Location: Lexington • South Carolina • United States
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Job Level
About the role
- Directs, organizes, and coordinates the Patient Experience and Guest Services department with a focus on maintaining optimal patient and family experience.
- Responsible for listening/responding to patient and visitor requests and concerns.
- Works closely with leadership on strategic objectives related to patient experience.
- Identify opportunities for improvement in patient experience through data analysis and direct observation.
- Oversee the development and maintenance of current database of both complaints and service successes.
Requirements
- Bachelor's Degree in a Health-Related or Business Field
- 5 Years of experience working with patient experience strategies and best practices; 3 Years in a management position (Can be concurrent with the above experience).
- Masters and 3 years experience in a management position (optional)
Benefits
- Day ONE medical, dental and life insurance benefits
- Health care and dependent care flexible spending accounts (FSAs)
- Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
- Employer paid life insurance – equal to 1x salary
- Employee may elect supplemental life insurance with low cost premiums up to 3x salary
- Adoption assistance
- LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment
- Tuition reimbursement
- Student loan forgiveness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershiporganizational skillscommunicationdata analysisproblem-solving
Certifications
Bachelor's DegreeMaster's Degree