Incident Response and Continuity Manager
Transformation Lead LLC
ServiceNow
Enterprise Account Executive, Virtual Agent
Level AI
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Own the full cycle from targeted outbound and qualification through evaluation, business case, negotiation, and close; expand wins into multi-year partnerships and renewals.
- Generate pipeline from an ICP list via value-driven outbounding (executive messaging, customer stories, POVs), events, and partner co-sell (e.g., CCaaS/CRM); prove a repeatable demand motion and initial win model (ICP, buyer map, messaging).
- Design and run POCs/pilots for Virtual Agent: scope use cases, success criteria, guardrails; align on KPIs (containment, AHT, CSAT) with clear executive outcomes.
- Sell to the C-suite and functional leaders (CX/Support, Digital, Operations, IT/Security, Procurement); orchestrate multi-threaded deals and consensus.
- Partner cross-functionally with Solutions Engineering, Product, and Marketing to remove friction, tighten messaging, and bring voice-of-customer back to the roadmap.
- Use executive leverage (internal and partner leadership) to accelerate cycles and secure top-level sponsorship.
- Forecast with rigor in Salesforce; maintain clean stages, MEDDICC/MEDDPICC notes, next steps, and mutual close plans.
- Shape our motion—from messaging and pricing inputs to enablement materials—so the team scales on a single, clear narrative.
Requirements
- 7+ years in enterprise new-logo sales with a track record of closing complex 6–7 figure deals and meeting/exceeding annual quotas.
- Experience selling Conversational AI and Virtual Assistant solutions across both voice and digital channels into mid-market and enterprise accounts.
- Experience selling CX platforms, including CCaaS and CRM solutions, into mid-market and enterprise accounts.
- Strong understanding of broader AI trends and Virtual Assistant concepts, including Retrieval-Augmented Generation (RAG), intent recognition, natural language orchestration, dialogue management, and agentic reasoning.
- Strong hunter mentality with demonstrated success creating your own pipeline (targeted outbound, executive networking, partners) and driving multi-threaded evaluations.
- Comfort running structured pilots/POCs with measurable outcomes and tight project management.
- Excellent executive communication—clear business cases, strong written decks/emails, and confident live storytelling.
- High ownership and speed; ability to operate with ambiguity and ship.
- Ability to travel up to 40% of time.
- Nice to have: early-stage startup experience; familiarity with Five9, Genesys, NICE, Amazon Connect, Salesforce, ServiceNow, Zendesk; knowledge of buyer metrics (containment, AHT, FCR, CSAT); experience selling at an AI native company.
