Incident Response and Continuity Manager
Transformation Lead LLC
ServiceNow
Production Support Lead, QuickBase Administration
Claritas Rx
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $140,000 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Serve as principal admin and authority for internal Quickbase management applications, reporting to Senior Manager, Production Support.
- Execute day-to-day incident response, issue resolution, user onboarding, and workflow/configuration changes.
- Monitor app performance and implement proactive improvements to stability and efficiency.
- Ensure reliable access control, data integrity, backups, and compliance in the Quickbase environment.
- Drive root cause analysis, optimization, and preventative measures for recurring platform issues.
- Act as main point-of-contact for Quickbase technical support, platform updates, and vendor escalations.
- Manage licensing, renewals, feature requests, and roadmap alignment with Quickbase.
- Develop and maintain policies, documentation, and audit-ready governance for internal Quickbase usage.
- Collaborate with business users, product managers, and technical stakeholders to optimize applications and resolve issues.
- Provide reporting on platform health, incident management, and improvement initiatives.
- Contribute to broader production support procedures and drive continuous process optimization.
- Effort allocation: 50% Quickbase support/administration, 30% stabilization/monitoring/incident resolution, 20% vendor engagement/governance/collaboration.
Requirements
- Deep expertise in Quickbase administration, workflow automation, user provisioning, and SaaS support.
- Experience supporting mission-critical applications in a production or technical support role.
- Experience in healthcare, life sciences, biotech or the pharmaceutical industry.
- Strong troubleshooting, process improvement, and communication skills.
- Ability to independently manage technical/vendor relationships and internal stakeholder needs.
- Demonstrated ability to prioritize urgent support requests and long-term stability initiatives.
- Preferred: 8+ years in production support, Quickbase or SaaS administration.
- Preferred: Experience with enterprise platform settings.
- Preferred: Familiarity with ticketing/workflow tools (JIRA, ServiceNow), data integrations, and app security.
- Preferred: Bachelor’s degree in IT, business, or related discipline.
