Claritas Rx

QA Engineer

• Develop Quality Assurance strategy for Claritas Rx
• Develop test plans, test data and test cases for new features, end-to-end system tests and regression tests
• Execute all tests
• Automate unit tests, on path to CI/CD
• Test for production quality, both pre & post deployment
• Work with development, product and customer teams to research existing data issues and suggest solutions
• Verify the quality of data, ensure incoming data matches existing data specifications, verify functionality and data output against requirements, using complex SQL scripts as needed
• QA review queries created by developers for adherence to standards and performance issues
• Report on testing status, milestones and issues to project stakeholders
• Support off-hours launch and monitoring of systems with teams as needed

Senior QA Engineer

Project Manager

• Lead end-to-end operational execution of customer implementations, coordinating data loading, application configurations, tenant setup, SFTP connectivity, and training environment planning from kickoff through go-live.
• Partner directly with the Implementation team to ensure Customer Engineering–related activities are scoped, scheduled, and performed to expectation across every customer engagement.
• Drive cross-functional coordination across Engineering, Implementation, Customer Success, and customer-side stakeholders to keep implementation activities sequenced, unblocked, and on schedule.
• Coordinate project and program plans across multiple accounts, defining milestones, dependencies, and timelines to ensure delivery commitments are met on time and within scope.
• Own JIRA-based tracking for delivery work, including ticket intake, grooming support, prioritization, sprint or Kanban board maintenance, and clear status tagging so work is visible and actionable.
• Maintain and regularly update shared governance artifacts such as status dashboards, RAID logs, scorecards, and delivery trackers, consolidating inputs from Delivery, Customer Success, and operations.
• Prepare concise reporting and decks for internal and external meetings (weekly customer syncs, monthly performance reviews, quarterly business reviews), highlighting progress, risks, and upcoming priorities.
• Capture and track actions, decisions, risks, and issues from customer and internal calls, assigning owners and due dates, and following through to resolution.
• Support Delivery Directors in backlog management and resource planning by organizing work queues, surfacing blockers, and aligning tickets to agreed priorities.
• Help standardize and continuously improve governance processes and templates across accounts so teams can execute in a consistent, repeatable way with minimal meeting overhead.
• Follow the meeting cadence set out for both external and internal meetings in Roles and Responsibilities documentation.

Project Manager, Customer Engineering

Manager

• Own the detailed project plan across multiple active Ascend 2.0 implementations, covering all workstreams — data onboarding, configuration, testing, UAT, and go-live — and own the critical path for the overall implementation project plan.
• Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success (the long-term relationship owner from SOW signature), and onboard the delivery team for kickoff. Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed.
• Own data partner and vendor relationships throughout implementation: SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review; serve as the primary point of contact for specialty pharmacies, hubs, specialty distributors, 3PLs, and other data partners. Coordinate closely with the Business Analyst on data specs and configuration timelines and with Customer Engineering on partner testing and non-standard pipeline work; flag discrepancies early and drive resolution before testing begins.
• Coordinate and facilitate UAT: build the UAT schedule, distribute test materials, track issues and routing, and document client sign-off in partnership with Customer Success on client-facing UAT coordination. Triage UAT defects and route appropriately — configuration issues to the Business Analyst, custom build issues to Customer Engineering, and data/pipeline issues to Customer Engineering with notification to relevant parties.
• Proactively surface and communicate implementation risks, scope changes, partner delays, and blockers to the Implementation Director; develop mitigation plans and escalate issues before they impact go-live timelines or budget.
• Ensure the internal QA gate is completed before any client-facing testing begins — nothing advances to UAT without BA sign-off on configuration and CE sign-off on custom builds. Track and drive implementation activities in Smartsheet, JIRA, and Confluence, including data spec development tickets, file ingestion validation, UOM review, configuration milestones, and UAT issue tracking; coordinate closely with the Delivery Director, Business Analysts, and Customer Engineering to maintain momentum and resolve blockers quickly.
• Lead go-live readiness checks prior to deployment, verifying that configuration, custom builds, partner testing, and UAT sign-off are complete; own the Implementation-to-Customer Success transition package — documenting configuration decisions, open items, custom builds, and outstanding client requests — to formalize execution handover at go-live (CS has been the relationship owner since SOW signature).
• Conduct internal “lessons learned” sessions following each implementation, documenting improvements to onboarding workflows, configuration templates, UAT practices, transition packages, and partner communication processes to continuously improve the efficiency and quality of future implementations.

Senior Engagement Manager

Data Engineer

• Builds and oversees the deployment and operation of technology architecture, solutions and software to capture, manage, store and utilize structured and unstructured data from internal and external sources.
• Builds processes and structures based on business and technical requirements to channel data from multiple inputs, route appropriately and store using any combination of distributed (cloud) structures, local databases, and other applicable storage forms as required.
• Develops technical tools and programming to cleanse, organize and transform data and to maintain, defend and update data structures and integrity on an automated basis.
• Adheres to design standards and assurance processes for software, systems and applications development to ensure compatibility and operability of data connections, flows and storage requirements.
• Reviews internal and external business and product requirements for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs.
• Facilitates technical requirements gathering, ensuring quality and consistency of our data architecture across our systems.
• Foster innovation by designing and building solutions that solve business problems and by partnering with cross functional stakeholders and at senior levels.
• Develop secure and high-quality production code. Review / debugs code written by others.
• Actively oversee live operations of our SaaS offering, monitoring KPI’s to find opportunities and threats.
• Develop features, understand customer requirements, and meet business goals.
• Ensure operational readiness of the services and meet the commitments to our customers regarding reliability, availability and performance.
• Implement multi-tenant systems, with focus on isolation and security.
• Contribute solutions for challenging technical problems related to security, parallel and distributed systems, programming, resource management, large-scale system maintenance, and more!
• Work cross functionally with a team of Implementation Managers, BAs, Engineers, BI Developers and Quality Engineers.
• Stay up-to-date with the latest technologies and industry trends, leveraging them to drive platform innovation.

Senior QA Engineer

Project Manager, Customer Engineering

Senior Engagement Manager

Data Engineer – Customer Engineering