Claritas Rx

Compliance

• Own the Claritas Rx compliance program end to end
• Maintain the compliance policy and procedure library
• Manage and further develop the internal risk-assessment program
• Coordinate, conduct, and report audit and investigative activities
• Nurture and foster a culture of compliance and ethics

Director, Compliance

Controller

• Responsible for all aspects of accounting operations, month-end close, payroll, AP/AR, tax compliance, and technical accounting.
• Direct and control all accounting operations, including general ledger, accounts payable/receivable, payroll, and all month-, quarter-, and year-end close activities.
• Ensure compliance with ASC 606/IFRS 15 revenue recognition standards.
• Develop a deep understanding of the Company’s complex billing and revenue cycle.
• Responsible for tax filings, sales/use tax, and regulatory compliance.
• Develop, document, and implement efficient internal controls and continuous improvements.
• Partner with the Sr. Director, Finance on financial statement preparation.
• Own the Company’s finance systems, ensuring accurate data flow and system utilization.
• Manage external audit, tax, and valuation providers.
• Lead the project to pull the Company out of its PEO.
• Take ownership of cash management and risk management initiatives.
• Supervise, mentor, and grow the accounting team.

DevOps Engineer

• Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers.
• Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations.
• Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions.
• Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis.
• Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure.
• Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments.
• Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront.
• Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly.
• Manage platform capacity planning, cost optimization, and cloud spend governance.
• Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes.
• Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control.
• Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems.
• Support audit readiness and evidence collection for compliance certifications.
• Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence.
• Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated.
• Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition.
• Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability.
• Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling.
• Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt.
• Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes.
• Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.

Senior Manager, Site Reliability Engineering

Customer Success Manager

• Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth.
• Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams.
• Help your customers achieve their business goals and outcomes by:
• - Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state.
• - Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate.
• - Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies.
• - Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact.
• - Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items.
• - Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts.
• - Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making.
• The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities.