Customer Success Manager

Claritas Rx

Customer Success Manager at Claritas Rx focusing on client satisfaction and strategic growth for a digital health startup. Building relationships and driving adoption of innovative biopharmaceutical solutions.

Posted 6/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth.
Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams.
Help your customers achieve their business goals and outcomes by:
- Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state.
- Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate.
- Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies.
- Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact.
- Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items.
- Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts.
- Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making.
The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities.

Requirements

What you’ll need

Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
Strong analytical and problem-solving skills, with a creative and data-driven approach.
Exceptional attention to detail and clear, concise written and verbal communication.
Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
Demonstrated capabilities in:
- Problem-solving and resolution
- Project coordination and organizational skills
- Expectation-setting and alignment of priorities
- Active listening and understanding customer needs
- Solution knowledge and the ability to apply insights to business challenges
- Empathy and relationship-building
- Tenacity and persistence to drive outcomes (“grit”)
5+ years of experience in a healthcare consulting, commercial, or client-facing role.
Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred.
Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup.
MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Claritas Rx Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance ☁️ SaaS 💊 Pharmaceuticals 💰 Private Equity Round on 2021-03 Healthcare Insurance
SaaS
Pharmaceuticals Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry. Customer Success Manager 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $110k - $120k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth.
Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams.
Help your customers achieve their business goals and outcomes by:
- Partnering with Implementation and Delivery teams to align on objectives, success criteria, and expectations during onboarding, ensuring a smooth transition to steady-state.
- Leading the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues as appropriate.
- Advocating for customer priorities internally, ensuring the right teams are engaged and informed, and providing visibility into key requests, risks, and dependencies.
- Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights for business impact.
- Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up on action items.
- Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts.
- Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making.
The CSM will be required to travel to customer sites, industry events, or company offices (up to 25% quarterly) depending on business priorities. 🎯 Requirements
Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels.
Strong analytical and problem-solving skills, with a creative and data-driven approach.
Exceptional attention to detail and clear, concise written and verbal communication.
Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel.
Proven ability to build and maintain strategic customer relationships and manage client-focused projects.
Demonstrated capabilities in:
- Problem-solving and resolution
- Project coordination and organizational skills
- Expectation-setting and alignment of priorities
- Active listening and understanding customer needs
- Solution knowledge and the ability to apply insights to business challenges
- Empathy and relationship-building
- Tenacity and persistence to drive outcomes (“grit”)
5+ years of experience in a healthcare consulting, commercial, or client-facing role.
Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred.
Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup.
MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Americas 🔥 48 minutes ago Ashby 51 - 200 Website LinkedIn All Job Openings 🇺🇸 United States – Remote 💵 $80k - $117k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Manager – Strategic Customer Success 🔥 48 minutes ago Ashby 51 - 200 Website LinkedIn All Job Openings Manager of Strategic Customer Success leading a team of CSMs at Ashby. Fostering customer partnerships and driving process optimization in a fast-paced environment. 🇺🇸 United States – Remote 💵 $150k - $189.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Partner Success Manager 🔥 3 hours ago Tivity Health 501 - 1000 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Partner Success Manager driving partner operational success and training initiatives for Tivity Health. Ensuring partner satisfaction and compliance while collaborating with internal teams on best practices. 🇺🇸 United States – Remote 💵 $57.5k - $76.6k / year 💰 Post-IPO Equity on 2013-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Customer Success Manager 🔥 3 hours ago Horizon3.ai 51 - 200 Website LinkedIn All Job Openings Senior Customer Success Manager ensuring customer satisfaction while leveraging cybersecurity solutions. Fostering strong relationships and guiding clients through their onboarding process. 🇺🇸 United States – Remote 💵 $140k - $175k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Enterprise Customer Success Manager 🔥 3 hours ago Accela 201 - 500 🏛️ Government ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Enterprise Customer Success Manager at Accela managing strategic relationships with government agency customers. Driving customer satisfaction, loyalty, and product adoption for effective service delivery. 🇺🇸 United States – Remote 💵 $125k - $150k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

quantitative analysisMicrosoft Excelproject coordinationdata-driven approachproblem-solvingcustomer relationship managementhealthcare data analysiscommercial data expertisebiopharmaceutical marketingmanaged markets

Soft Skills

analytical skillsattention to detailwritten communicationverbal communicationrelationship-buildingactive listeningempathytenacityproblem resolutionexpectation-setting

Certifications

MBAgraduate-level degree