Senior Manager, Site Reliability Engineering

Claritas Rx

Senior Manager of Site Reliability Engineering leading AWS-hosted SaaS platform. Overseeing reliability, availability, and operational excellence while mentoring a high-impact team.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $155,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

AWSCloudDynamoDBEC2SDLCTerraform

About the role

Key responsibilities & impact

Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers.
Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations.
Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions.
Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis.
Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure.
Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments.
Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront.
Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly.
Manage platform capacity planning, cost optimization, and cloud spend governance.
Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes.
Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control.
Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems.
Support audit readiness and evidence collection for compliance certifications.
Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence.
Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated.
Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition.
Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability.
Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling.
Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt.
Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes.
Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible.

Requirements

What you’ll need

7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity.
Deep, hands-on AWS expertise — you understand how to architect, operate, and optimize cloud-native workloads at the service level, not just at a conceptual level.
Strong infrastructure-as-code skills (AWS CDK, Terraform, or equivalent); you treat infrastructure like software.
Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment.
Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies).
Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST).
Proven ability to lead and develop a team, including working effectively with offshore or distributed contractors across time zones.
Strong written and verbal communication skills — you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences.
Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Claritas Rx Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance ☁️ SaaS 💊 Pharmaceuticals 💰 Private Equity Round on 2021-03 Healthcare Insurance
SaaS
Pharmaceuticals Claritas Rx is a healthcare analytics company that leverages AI to enhance patient access to life-changing treatments. The company provides a suite of solutions including the Ascend AI Platform, Patient Watchtower, Patient Services CRM, and Cell and Gene Performance Benchmarking. Its offerings focus on improving patient visibility, predicting early risks, engaging partners efficiently, and optimizing patient support strategies. By using AI-driven analytics, Claritas Rx helps healthcare providers boost fill rates and adherence for their brands, ensuring patients do not fall through the cracks. The company specializes in providing insights into patient access issues and performance benchmarking in the pharmaceutical industry. Senior Manager, Site Reliability Engineering 🔥 38 minutes ago 🇺🇸 United States – Remote 💵 $155k - $170k / year ⏰ Full Time 🟠 Senior ⛑ DevOps & Site Reliability Engineer (SRE) 🦅 H1B Visa Sponsor AWS Cloud DynamoDB EC2 SDLC Terraform Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the reliability, availability, performance, and scalability of Claritas Rx's AWS-hosted SaaS platform, with accountability for SLA/SLO commitments made to customers.
Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations.
Lead incident response and on-call operations: triage, coordinate resolution, communicate to stakeholders, and conduct thorough post-incident reviews with actionable corrective actions.
Drive a proactive reliability culture — identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis.
Architect, build, and maintain AWS cloud-native infrastructure using infrastructure-as-code (AWS CDK, Terraform, or equivalent), ensuring environments are reproducible, auditable, and secure.
Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments.
Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront.
Ensure robust observability across the stack — centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling — so the team can detect and respond to issues quickly.
Manage platform capacity planning, cost optimization, and cloud spend governance.
Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes.
Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control.
Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems.
Support audit readiness and evidence collection for compliance certifications.
Lead, mentor, and grow a blended team of full-time SREs/DevOps engineers and offshore contractors, fostering a culture of ownership, continuous improvement, and operational excellence.
Manage distributed team dynamics effectively — establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated.
Conduct regular 1:1s, set clear goals and development plans for direct reports, and advocate for your team's growth and recognition.
Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability.
Collaborate with Software Engineering teams to embed reliability practices into the SDLC — including production readiness reviews, deployment standards, and shared observability tooling.
Work with Product Management and Engineering leadership to balance feature delivery velocity against operational risk and technical debt.
Contribute to architecture decisions across the platform, providing an operational and reliability perspective on new services and major technical changes.
Champion automation-first thinking: eliminate toil through tooling, scripting, and process improvement wherever possible. 🎯 Requirements
7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity.
Deep, hands-on AWS expertise — you understand how to architect, operate, and optimize cloud-native workloads at the service level, not just at a conceptual level.
Strong infrastructure-as-code skills (AWS CDK, Terraform, or equivalent); you treat infrastructure like software.
Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment.
Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies).
Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST).
Proven ability to lead and develop a team, including working effectively with offshore or distributed contractors across time zones.
Strong written and verbal communication skills — you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences.
Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Site Reliability Engineer 🔥 3 hours ago Ensono 1001 - 5000 Website LinkedIn All Job Openings Site Reliability Engineer focusing on Infrastructure as Code and CI/CD tools at Ensono. Ensuring efficient incident resolution and improving service management processes. 🇺🇸 United States – Remote 💵 $96k - $136k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior ⛑ DevOps & Site Reliability Engineer (SRE) 🦅 H1B Visa Sponsor AWS Azure Cloud Google Cloud Platform Kubernetes Terraform Lead DevOps Engineer 🔥 12 hours ago Paramount 10,000+ employees 📱 Media 👥 B2C Website LinkedIn All Job Openings Lead DevOps Engineer building and maintaining scalable infrastructure for personalization services in Paramount's streaming platforms. Involves CI/CD pipeline management, cloud infrastructure, and Kubernetes expertise. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior ⛑ DevOps & Site Reliability Engineer (SRE) 🦅 H1B Visa Sponsor AWS Azure Cloud Google Cloud Platform Grafana Jenkins Kafka Kubernetes Prometheus Python Redis Terraform Go Senior DevOps Engineer 🔥 16 hours ago Snapsheet Inc 501 - 1000 ☁️ SaaS 💸 Finance Website LinkedIn All Job Openings Senior DevOps Engineer managing AWS cloud infrastructure for Snapsheet. Owns architecture, cloud networking, and database infrastructure while collaborating with Full Stack engineers. 🇺🇸 United States – Remote 💵 $120k - $135k / year ⏰ Full Time 🟠 Senior ⛑ DevOps & Site Reliability Engineer (SRE) 🦅 H1B Visa Sponsor AWS Cloud Docker DynamoDB EC2 MySQL Postgres Python RPA Ruby Ruby on Rails Terraform TypeScript Reliability Engineer 🔥 17 hours ago CyrusOne 501 - 1000 Website LinkedIn All Job Openings Reliability Engineer accountable for facility infrastructure reliability in mission-critical data center systems. Focusing on strategy development, asset care, and continuous improvement processes. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead ⛑ DevOps & Site Reliability Engineer (SRE) 🦅 H1B Visa Sponsor Python SQL Lead SRE – Observability 🔥 19 hours ago athenahealth 5001 - 10000 ⚕️ Healthcare Insurance ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Lead Site Reliability Engineer specializing in observability and telemetry platforms for athenahealth. Design, operate, and improve infrastructure for reliable healthcare technology. 🇺🇸 United States – Remote 💵 $143k - $243k / year 💰 Post-IPO Equity on 2017-05 ⏰ Full Time 🟠 Senior ⛑ DevOps & Site Reliability Engineer (SRE) 🦅 H1B Visa Sponsor AWS Cloud Distributed Systems ElasticSearch Grafana Kafka Linux Prometheus Python Terraform Go View More DevOps Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

AWS ExpertiseIncident ManagementSLO Definition and MaintenanceLoad TestingChaos EngineeringCapacity PlanningCost OptimizationDisaster Recovery PlanningAutomation and ScriptingObservability Tools (CloudWatch, Sentry)

Soft Skills

Team LeadershipEffective CommunicationMentoringCollaborationAdaptability