Level AI

Implementation Specialist

• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
• Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
• Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
• Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations.
• Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)
• Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions.
• Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity.
• Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs
• Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

Implementation Engineer

Product Manager

• Own the platform portfolio including Agentic AI. Define and execute the product roadmap for Agentic AI, aligning with company strategy and customer needs.
• Partner with Engineering and Data teams to scale services that power large-scale AI workloads
• Translate complex data and usage patterns into clear business insights and KPIs for customers and internal stakeholders
• Coach and mentor the team and own their impact
• Work closely with GTM and customer teams to drive customer value

Group Product Manager

Backend Engineer

• Design and implement analytical platforms that provide insightful dashboards to customers.
• Develop and maintain data warehouse schemas, such as star schemas, fact tables, and dimensions, to support efficient querying and data access.
• Oversee data propagation processes from source databases to warehouse-specific databases/tools, ensuring data accuracy, reliability, and timeliness.
• Ensure the architectural design is extensible and scalable to adapt to future needs.

Implementation Engineer

Group Product Manager

Senior Backend Engineer – Platform