Level AI

Machine Learning Engineer

• Work on problems arising in speech-to-text pipelines, such as transcription, diarization, voice activity detection.
• Train, deploy and maintain scalable automatic speech recognition pipelines to power Level AI's ASR engine.
• Keep abreast of SOTA techniques in ASR and exchange knowledge with colleagues.
• Work with other team members to develop the architecture & design of systems.
• Ability to independently conduct experiments with model architectures, training schemes, and approaches proposed in ASR literature.
• Work in an agile environment to deliver high-quality products.

Machine Learning Engineer, Speech

Technical Account Manager

• Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
• Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
• Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
• Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
• Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
• Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.

Machine Learning Engineer, Speech

Senior Technical Account Manager