Level Access

Account Manager

• Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible
• Partner with a customer success manager in order to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement and satisfaction
• Identify areas for growth – namely up-sells from current product subscriptions, cross-sells into new product subscriptions and expansion into new lines of business – and surpass net-retention targets
• Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual (i.e. Skype/WebEx) and in-person presentations
• Partner with internal team members (customer success, consulting services and sales engineering) to craft compelling proposals and right-fit solutions that match unique customer use cases
• Consistently meet / exceed monthly, quarterly and annual bookings objectives
• Work in a team environment, collaboratively evolving our process and approach
• Develop and maintain quarterly and annual strategic account plans
• Use Salesforce to manage all aspects of prospect / client communications, activities and tasks
• Apply sales enablement technologies – LinkedIn Sales Navigator, Zoominfo, Seismic and RingDNA – in order to increase share of wallet within account hierarchies

Account Manager, Public Sector

• Partner Sourcing and Recruitment
• Identify, evaluate, and recruit new regional digital agencies, solution integrators, and reseller partners aligned to the digital accessibility compliance market.
• Develop partner ecosystem mapping framework for accessibility-focused partners.
• Conduct detailed assessments of prospective partners to ensure alignment with Level Access’ goals and values.
• Relationship Development and Management
• Develop a point-of-view on the joint value proposition, by partner category.
• Develop and nurture long-term relationships with existing and newly onboarded partners across diverse categories.
• Act as the central point of contact for partners, giving support, resources, and mentorship to improve success.
• Collaborate with partners to co-develop go-to-market strategies and joint business plans.
• Revenue Growth and Enablement
• Develop target accounts strategies and co-selling motion frameworks.
• Drive partner-sourced and influenced revenue by aligning partner capabilities with market opportunities.
• Craft and implement enablement programs to ensure partners have a good understanding of Level Access’ offerings and are well-prepared to collaborate and innovate together.
• Keep tabs on partner performance, analyze important metrics, and regularly provide feedback to improve success.
• Cross-Functional Collaboration
• Work closely with internal teams, including Sales, Marketing, and Product, to align partner activities with overall company goals.
• Collaborate on the creation of co-branded marketing initiatives and campaigns to increase market visibility.
• Initiate seller (AE) alignment and engagement with respective partner peers.
• Advocate for partner needs within the organization to ensure mutual success.
• Market Insights and Strategy
• Stay informed about industry trends, competitor activities, and emerging opportunities in the MarTech space.
• Provide strategic recommendations to refine the partner program and ensure competitive differentiation.

Partner Account Manager

Sales

• Join our Revenue Operations team as a Sales Planning and Compensation Manager focusing specifically on Compensation Planning. You will lead sales compensation execution and own the end-to-end execution of our sales compensation and planning processes. This role will lead the administration of our compensation program, including plan implementation, system operations, field support, and performance analysis. In addition to running commissions, this individual will also support quota setting, headcount planning, and core sales reporting to help drive accountability and operational rigor across the sales organization. • Sales Compensation: Own the full sales compensation lifecycle, including plan operations, documentation, and communications. • Coordinate and optimize Spiff for accurate and timely commission processing. • Act as the point of contact for field inquiries, blocking issues, and dispute resolution. • Partner cross-functionally with Finance, HR, and Sales to ensure plan accuracy, compliance, and audit readiness. • Support compensation modeling and scenario analysis during annual planning and plan design cycles. • Sales Planning: Support annual and in-year quota setting and headcount planning processes. • Maintain capacity models and sales efficiency benchmarks in partnership with Finance. • Assist with territory planning and prioritization across geos, segments, or teams. • Sales Performance Analytics: Build and maintain reporting on sales performance, attainment, and efficiency. • Collaborate with collaborators to define and supervise meaningful measures across sales activities. • Provide ad hoc analysis to support business decisions and sales strategy.

Sales Planning & Compensation Manager

People Operations

• HRIS Management (Dayforce): configuration, optimization, and daily maintenance of Dayforce across multiple legal entities and countries.
• Ensure data accuracy, compliance, and reporting integrity in all modules (HCM, Payroll, Time & Attendance, Benefits, etc.).
• Serve as the point of contact for troubleshooting, issue resolution, and continuous system improvements.
• People Operations Support (Full Employee Lifecycle): Lead and support onboarding, employee changes, offboarding, I-9 verification, background checks, global mobility, and more.
• Ensure each lifecycle event is processed with consistency, accuracy, and speed.
• Maintain documentation, checklists, and workflows to create a best-in-class employee experience.
• Cross-Functional Collaboration: Partner with HRBPs, Recruiting, IT, Payroll, and Legal to ensure alignment and seamless execution across systems.
• Manage sensitive employee data with discretion and precision.
• Compliance & Documentation: Maintain and update employee records in accordance with local regulations and internal standards.
• Support audits, reporting, and policy documentation across multiple jurisdictions.
• Projects & Process Improvement: Lead or contribute to process automation, system integrations, and special projects as needed.
• Identify pain points in current workflows and recommend practical, scalable solutions.

Account Manager, Public Sector

Partner Account Manager

Sales Planning & Compensation Manager

People Operations & HRIS Specialist