Level Access

Marketing

• own the strategy and execution that activates existing customers driving product adoption
• deepen platform usage
• fuel retention and expansion
• partner closely with Customer Success, Product Marketing, Demand Generation, and Revenue Operations to build the customer campaign programmes
• develop lifecycle communications and storytelling initiatives that strengthen relationships across the customer journey
• plan, build, and run integrated customer campaigns across email, digital, events, and in-platform channels
• own the end-to-end customer campaign lifecycle and calendar — including prioritisation, launch planning, execution, and post-campaign optimisation
• activate customers across product launches and GTM plays through targeted programs that drive awareness, trial, and adoption
• plan and brief customer email programs (Gainsight and HubSpot)
• partner with CX and MOPs on segmentation, suppression, and handoff processes
• develop persona-based campaign tracks for key audiences
• own post-event and webinar follow-up, including attendee engagement, on-demand promotion, and SDR handoff
• define and implement campaign performance measurement — tracking adoption, engagement, pipeline influence, and retention impact
• build and scale customer advocacy and storytelling programmes, including case studies, champions, and customer-led content
• identify and activate customer voices for webinars, events, and PR
• partner with Product Marketing to embed customer proof points into demand generation and sales content
• define and scale the customer marketing operating model, including campaign intake, briefing, execution, and reporting
• establish KPIs, reporting frameworks, and playbooks to enable repeatable, scalable campaign execution
• build strong cross-functional partnerships with CX, Product Marketing, and MOPs, with clear processes for collaboration.

Senior Customer Marketing Manager

Security Engineer

• Performing initial triage of disparate security signals and events to determine severity and drive response to potential business-impacting incidents.
• Monitoring and analyzing vulnerability management tools and feeds; providing remediation guidance to downstream teams; and keeping technical risk under control.
• Operating the security awareness program, including course design, phishing simulations, reporting, and support for business teams and users.
• Supporting internal and external stakeholders as required to gather information and evidence for security governance activities and compliance audits.
• Using AI and automation techniques to enhance compliance, facilitate business operations, and improve efficiency.
• Undertaking small projects to mitigate risk, support the team, and support other company objectives.

Business Operations

• Identify opportunities to eliminate manual work, reduce operational friction, and improve productivity across the People organization
• Map current-state workflows, identify root problems, and redesign processes before automating them
• Build and maintain automation workflows primarily within the Microsoft ecosystem, including Copilot, Power Automate, Power Platform, Microsoft 365, and related AI capabilities, while also leveraging tools such as Zapier or other platforms where appropriate based on business needs, scalability, and cost effectiveness
• Integrate systems across HR, recruiting, enablement, communications, and operational workflows
• Create scalable workflows that are reliable, measurable, maintainable, and secure
• Continuously monitor, improve, and iterate on solutions after launch
• Partner with People leaders and stakeholders to identify high-value AI use cases across day-to-day work
• Help employees adopt and extend the solutions you create by documenting workflows and enabling users effectively
• Translate technical concepts into clear, practical guidance for non-technical stakeholders
• Help establish scalable AI practices and operational standards within the People organization
• Assess process quality, documentation standards, and data readiness to support scalable automation
• Help improve operational consistency and workflow clarity across the People function
• Partner with cross-functional teams to simplify processes and improve employee experience
• Support governance, documentation, and operational best practices related to AI-enabled workflows.

AI & Business Process Engineer

Sales Development Rep

• Drive revenue pipeline growth by exceeding monthly targets for booking high-quality meetings with potential customers.
• Conduct strategic, multi-channel outreach through phone calls, emails, LinkedIn, video messaging, and more.
• Collaborate closely with Client Executives & Marketing to align on account strategy, renewal timelines, whitespace, and expansion opportunities.
• Proactively identify cross-sell and upsell potential within key divisions, subsidiaries, and global business unites of existing enterprise customers.
• Learn and clearly communicate Level Access’ value proposition to key decision-makers and stakeholders.
• Provide actionable feedback to sales and marketing teams to optimize messaging, campaigns, and prospect engagement.
• Ensure data integrity by accurately maintaining prospect information and activities in Salesforce and other sales tools.

Senior Sales Development Representative

DevOps Engineer

• Maintain and improve a multi-cloud infrastructure that supports the company’s accessibility solutions.
• Implement and manage scalable, reliable, and secure infrastructure on AWS, with an awareness of cost optimization best practices.
• Support Kubernetes clusters, including deploying applications and managing configurations.
• Build, maintain, and enhance CI/CD pipelines using best practices to improve reliability and speed of software delivery.
• Automate infrastructure provisioning and configuration management with tools such as Terraform and Ansible.
• Collaborate with development teams to ensure deployment and architectural best practices.
• Implement observability and monitoring solutions using tools like Datadog and CloudWatch to ensure system reliability.
• Apply GitOps workflows using tools like ArgoCD or FluxCD for deployment automation.
• Contribute to infrastructure and process documentation for consistency and knowledge sharing.
• Assist with compliance efforts including security and frameworks like ISO 27001 and SOC 2.
• Participate in incident response and on-call rotations as required.

Onboarding Specialist

• Deliver engaging and informative live onboarding sessions for new hires, ensuring a positive start to their Level Access journey.
• Manage and maintain our Learning Management System (Skilljar), including setup, user access, reporting, and administration of role-specific learning paths.
• Collaborate cross-functionally with HR, IT, and business teams to streamline onboarding processes and resolve inquiries promptly.
• Leverage AI tools, such as Microsoft 365 Copilot, to enhance efficiency in content management and learning delivery.
• Create and maintain documentation in Confluence, ensuring onboarding resources are accurate and accessible.
• Gather feedback from new hires and stakeholders to continuously improve programs and resources.
• Support the development and implementation of scalable onboarding processes that align with organizational goals.
• Ensure consistency in messaging and accessibility standards across all onboarding content and communication.

Product Marketing

• Deliver GTM Enablement Programs
• Design, build, and deliver enablement programs that support core GTM motions across Sales, Account Management, and Customer Success
• Create onboarding and ongoing enablement experiences that accelerate time to productivity and improve execution readiness
• Translate complex product, platform, and accessibility concepts into clear, practical messaging, tools, and resources for customer facing teams
• Support the Full GTM Lifecycle
• Enable teams to execute effectively across: Discovery and value based conversations, Product positioning and objection handling, Customer onboarding and early adoption, Expansion and renewal readiness
• Develop playbooks, frameworks, and role based resources that are designed for real customer interactions, not theoretical training
• Coach ICs and Support Frontline Managers