Level Access

SDET

• Estimate, prioritize, plan, and coordinate automation activities for assigned areas each sprint
• Collaborate with Sr. QA Engineers to follow Automation Best Practices
• Write automated tests, using NodeJS, webriver.io, JavaScript and TypeScript for assigned stories
• Work independently or as part of a larger group to complete the work you're doing on time and within estimates
• Write high-quality, clean code with minimal assistance
• Report on automated test coverage for assigned stories
• Manual testing and reporting bugs as needed

QA Automation Engineer

AI Engineer

• Clean, organize, and preprocess large, complex datasets, identify relevant data sources, and manage data quality to support AI capabilities within our products.
• Design, develop, and optimize the architecture, implement scalable LLM-based services and appropriate ML algorithms and tools, and continuously improve model performance and efficiency.
• Develop components, services, and modules for data classification, information extraction, and interpretation, and build optimized data pipelines.
• Integrate and monitor LLM-based services into products with attention to latency, costs, security, safety, and reliability. Implement automated testing and gather feedback to improve prompting and results.
• Use statistical analysis to interpret test results and understand model performance, particularly its problem-solving capabilities.
• Collaborate with AI Engineers, software engineers, and product managers to align AI/ML solutions with business objectives and optimally communicate technical concepts and project updates to non-technical stakeholders.
• Stay updated on the latest AI/ML developments, research, and tools, and evaluate emerging methodologies to implement innovative solutions.
• Advocate for security, privacy, and ethics in AI/ML outputs, and participate in code reviews to ensure software engineering best practices.

Account Executive

• Manage a portfolio of strategic enterprise accounts and high-potential prospects.
• Develop account strategies to maximize growth and renewal opportunities.
• Own the full lifecycle of the customer journey, including prospecting and pipeline development, opportunity management and qualification, pitch and proposal development, closing new business opportunities, seamless handoff to onboarding and enablement teams, and managing the renewal process to ensure high retention rates.
• Partner with internal teams to deliver tailored solutions that drive customer outcomes.
• Cultivate strong relationships with key stakeholders across client organizations, including C-suite executives.
• Stay informed about industry trends, competitive landscape, and customer challenges to position our solutions effectively.
• Consistently achieve or exceed sales targets for recurring revenue and incremental growth.
• Ensure CRM systems are up-to-date with accurate opportunity records, enabling effective forecasting and visibility into pipeline health.

Enterprise Client Executive

Business Analyst

• Serve as the strategic link between GTM Operations, CX Operations, Business Systems, Finance, and People Operations.
• Drive clarity, documentation, and governance to enable automation, operational scale, and consistent reporting across the revenue engine.
• Support the execution of end-to-end GTM data and process flows.
• Enable effective cross-functional collaboration.

Senior GTM Operations Business Analyst

Accountant

• Support timely month-end close procedures by preparing and posting general ledger entries
• Reconcile bank statements and ensure accuracy of financial data
• Maintain month-end balance sheet reconciliations
• Assist in the preparation of monthly, quarterly, and annual financial statements
• Assist with tax preparation and filings as well as applicable audits
• Generate and send out invoices to clients in a timely manner
• Identify and resolve billing discrepancies and respond to client inquiries
• Maintain and update billing records and client accounts
• Prepare and present regular billing reports to management
• Assist in the development and implementation of billing policies and procedures
• Provide support to the sales department and customers with respect to the completion of required customer forms, requests for information, etc.

Staff Accountant

Email Marketing Manager

• Lead end-to-end email communications strategy from top-of-funnel campaigns to customer lifecycle programs
• Partner with Sales, Product, Customer Success, and Demand Generation to define targeting and personalize campaigns
• Manage an email calendar for newsletters, events, webinars, lifecycle journeys, and product launches
• Work with Marketing Ops on systems, data, and reporting
• Design and implement multi-channel nurture programs tailored to buyer stages and personas
• Manage automated workflows, emails, and triggers in HubSpot
• Deliver newsletters, event/webinar comms, customer onboarding/feature adoption/renewal/upsell campaigns, and product launch communications
• Ensure scalability and consistency using a modular HTML/CSS template system
• Develop data-driven segmentation using firmographic, behavioral, and intent data
• Integrate product usage data and customer health metrics into targeting strategies
• Leverage AI for predictive lead scoring, hyper-personalized content, and automated optimization
• Establish A/B and multivariate testing framework and audience/channel-level tests
• Collaborate with MOps to build dashboards reporting email performance and funnel metrics
• Use insights to optimize nurture programs, segmentation, and engagement
• Manage governance and compliance: GDPR, CAN-SPAM, CASL, deliverability, SPF/DKIM/DMARC, consent management, subscription preferences, and list hygiene
• Ensure accessibility in email communications

Senior Email Marketing Manager

• Lead the end-to-end email communications strategy, from top-of-funnel campaigns to customer lifecycle programs.
• Partner with Sales, Product, and Customer Success to define targeting priorities and personalize campaigns based on business goals.
• Manage an email calendar covering newsletters, events, webinars, lifecycle journeys, and product launches.
• Work closely with Marketing Ops around systems, data and reporting.
• Design and implement multi-channel nurture programs tailored to buyer stages, personas, and customer needs.
• Manage all automated workflows, emails, and triggers in HubSpot.
• Deliver high-performing campaigns: newsletters, events & webinars, customer communications, product launches.
• Ensure scalability and consistency using a modular template system (HTML/CSS).
• Develop a data-driven segmentation strategy using firmographic, behavioral, and intent data.
• Build dynamic lists, smart rules, and personalization frameworks to improve engagement.
• Integrate product usage data and customer health metrics into segmentation and targeting strategies.
• Leverage AI-driven insights for predictive lead scoring, hyper-personalized content, and automated optimization.
• Establish a robust testing framework including A/B and multivariate testing.
• Collaborate with MOps to build dashboards and report on email and funnel metrics.
• Use insights to continuously optimize nurture programs, segmentation, and audience engagement strategies.
• Integrate product usage data into campaigns and deliver targeted product comms.
• Build onboarding, retention, and advocacy workflows based on customer health scores.
• Ensure compliance with GDPR, CAN-SPAM, CASL, and global privacy standards.
• Lead deliverability, sender reputation, and domain authentication (SPF, DKIM, DMARC).
• Be responsible for subscription preferences, consent management, and frequency caps.
• Maintain database quality and list hygiene for maximum performance.
• Ensure accessibility.

Account Manager

• Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible
• Partner with a customer success manager in order to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement and satisfaction
• Identify areas for growth – namely up-sells from current product subscriptions, cross-sells into new product subscriptions and expansion into new lines of business – and surpass net-retention targets
• Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual (i.e. Skype/WebEx) and in-person presentations
• Partner with internal team members (customer success, consulting services and sales engineering) to craft compelling proposals and right-fit solutions that match unique customer use cases
• Consistently meet / exceed monthly, quarterly and annual bookings objectives
• Work in a team environment, collaboratively evolving our process and approach
• Develop and maintain quarterly and annual strategic account plans
• Use Salesforce to manage all aspects of prospect / client communications, activities and tasks
• Apply sales enablement technologies – LinkedIn Sales Navigator, Zoominfo, Seismic and RingDNA – in order to increase share of wallet within account hierarchies

Account Manager, Public Sector

Sales

• Join our Revenue Operations team as a Sales Planning and Compensation Manager focusing specifically on Compensation Planning. You will lead sales compensation execution and own the end-to-end execution of our sales compensation and planning processes. This role will lead the administration of our compensation program, including plan implementation, system operations, field support, and performance analysis. In addition to running commissions, this individual will also support quota setting, headcount planning, and core sales reporting to help drive accountability and operational rigor across the sales organization. • Sales Compensation: Own the full sales compensation lifecycle, including plan operations, documentation, and communications. • Coordinate and optimize Spiff for accurate and timely commission processing. • Act as the point of contact for field inquiries, blocking issues, and dispute resolution. • Partner cross-functionally with Finance, HR, and Sales to ensure plan accuracy, compliance, and audit readiness. • Support compensation modeling and scenario analysis during annual planning and plan design cycles. • Sales Planning: Support annual and in-year quota setting and headcount planning processes. • Maintain capacity models and sales efficiency benchmarks in partnership with Finance. • Assist with territory planning and prioritization across geos, segments, or teams. • Sales Performance Analytics: Build and maintain reporting on sales performance, attainment, and efficiency. • Collaborate with collaborators to define and supervise meaningful measures across sales activities. • Provide ad hoc analysis to support business decisions and sales strategy.

Sales Planning & Compensation Manager

• Partner Sourcing and Recruitment
• Identify, evaluate, and recruit new regional digital agencies, solution integrators, and reseller partners aligned to the digital accessibility compliance market.
• Develop partner ecosystem mapping framework for accessibility-focused partners.
• Conduct detailed assessments of prospective partners to ensure alignment with Level Access’ goals and values.
• Relationship Development and Management
• Develop a point-of-view on the joint value proposition, by partner category.
• Develop and nurture long-term relationships with existing and newly onboarded partners across diverse categories.
• Act as the central point of contact for partners, giving support, resources, and mentorship to improve success.
• Collaborate with partners to co-develop go-to-market strategies and joint business plans.
• Revenue Growth and Enablement
• Develop target accounts strategies and co-selling motion frameworks.
• Drive partner-sourced and influenced revenue by aligning partner capabilities with market opportunities.
• Craft and implement enablement programs to ensure partners have a good understanding of Level Access’ offerings and are well-prepared to collaborate and innovate together.
• Keep tabs on partner performance, analyze important metrics, and regularly provide feedback to improve success.
• Cross-Functional Collaboration
• Work closely with internal teams, including Sales, Marketing, and Product, to align partner activities with overall company goals.
• Collaborate on the creation of co-branded marketing initiatives and campaigns to increase market visibility.
• Initiate seller (AE) alignment and engagement with respective partner peers.
• Advocate for partner needs within the organization to ensure mutual success.
• Market Insights and Strategy
• Stay informed about industry trends, competitor activities, and emerging opportunities in the MarTech space.
• Provide strategic recommendations to refine the partner program and ensure competitive differentiation.

Partner Account Manager

People Operations

• HRIS Management (Dayforce): configuration, optimization, and daily maintenance of Dayforce across multiple legal entities and countries.
• Ensure data accuracy, compliance, and reporting integrity in all modules (HCM, Payroll, Time & Attendance, Benefits, etc.).
• Serve as the point of contact for troubleshooting, issue resolution, and continuous system improvements.
• People Operations Support (Full Employee Lifecycle): Lead and support onboarding, employee changes, offboarding, I-9 verification, background checks, global mobility, and more.
• Ensure each lifecycle event is processed with consistency, accuracy, and speed.
• Maintain documentation, checklists, and workflows to create a best-in-class employee experience.
• Cross-Functional Collaboration: Partner with HRBPs, Recruiting, IT, Payroll, and Legal to ensure alignment and seamless execution across systems.
• Manage sensitive employee data with discretion and precision.
• Compliance & Documentation: Maintain and update employee records in accordance with local regulations and internal standards.
• Support audits, reporting, and policy documentation across multiple jurisdictions.
• Projects & Process Improvement: Lead or contribute to process automation, system integrations, and special projects as needed.
• Identify pain points in current workflows and recommend practical, scalable solutions.

QA Automation Engineer

AI Engineer

Enterprise Client Executive

Senior GTM Operations Business Analyst

Staff Accountant

Senior Email Marketing Manager

Senior Email Marketing Manager

Account Manager, Public Sector

Sales Planning & Compensation Manager

Partner Account Manager

People Operations & HRIS Specialist