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Renewal Specialist – Contractor
Level AccessRenewal Specialist for Level Access managing high-volume subscription renewals. Engaging customers directly for upselling and managing renewals processes efficiently.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and renewals, with a strong focus on customer engagement and relationship building. Proficient in utilizing CRM tools like HubSpot and Salesforce to manage a high-volume portfolio effectively.
Highest-signal resume keywords
Account ManagementCustomer EngagementCRM ManagementCommunication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementRenewals ManagementCRM ManagementSales StrategyUpselling Techniques
Soft Skills
Excellent CommunicationGoal-OrientedIndependenceProfessionalismAdaptability
Tools & Technologies
HubSpotSalesforceMS Office
Industry Keywords
Customer Relationship ManagementSalesClient EngagementPortfolio Management
About the role
Key responsibilities & impact- Manage a high-volume portfolio of 25–50 renewals per month
- Engage customers via email, phone, and video to renew and upsell
- Manage product discussion and overcome objections by highlighting key benefits
- Identify opportunities for add-ons and expanded packages
- Maintain accurate records in CRM (HubSpot/Salesforce)
- Collaborate with other sales teams, contracting teams, and legal where necessary
Requirements
What you’ll need- 1–2 years of account management / renewals
- Excellent written and verbal English communication skills, with the ability to engage professionally and confidently with clients
- Strong communication skills
- Ability to articulate value and tailor messaging to customer needs
- Highly independent, organized, goal-oriented, and comfortable in a fast-paced environment
- Familiarity with MS Office; HubSpot and Salesforce experience is a plus
- Passionate about growth, learning, and making an impact.
Benefits
Comp & perks- Level Access is committed to workforce diversity and is an Equal Opportunity Employer.
- We are dedicated to providing reasonable accommodations throughout the hiring process.