Renewal Specialist – Contractor

Level Access

Renewal Specialist for Level Access managing high-volume subscription renewals. Engaging customers directly for upselling and managing renewals processes efficiently.

Posted 6/29/2026contractRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a high-volume portfolio of 25–50 renewals per month
Engage customers via email, phone, and video to renew and upsell
Manage product discussion and overcome objections by highlighting key benefits
Identify opportunities for add-ons and expanded packages
Maintain accurate records in CRM (HubSpot/Salesforce)
Collaborate with other sales teams, contracting teams, and legal where necessary

Requirements

What you’ll need

1–2 years of account management / renewals
Excellent written and verbal English communication skills, with the ability to engage professionally and confidently with clients
Strong communication skills
Ability to articulate value and tailor messaging to customer needs
Highly independent, organized, goal-oriented, and comfortable in a fast-paced environment
Familiarity with MS Office; HubSpot and Salesforce experience is a plus
Passionate about growth, learning, and making an impact.

Benefits

Comp & perks

Level Access is committed to workforce diversity and is an Equal Opportunity Employer.
We are dedicated to providing reasonable accommodations throughout the hiring process.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementRenewals ManagementCRM ManagementSales StrategyUpselling Techniques

Soft Skills

Excellent CommunicationGoal-OrientedIndependenceProfessionalismAdaptability