Director of Channels, Partners and Agencies
Ascend Technologies
Director, End User & Collaboration Services
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $148,850 - $269,075 per year
Job Level
Lead
About the role
- Cultivate and grow a services-based, platform configuration and integration focused organization that balances technology modernization with cost efficiency
- Lead and influence cross functional teams in strategic design, configuration and support of the full suite of M365 offerings including Teams, Exchange, Licensing Service Centers and more
- Lead and influence cross functional teams in strategic design, configuration and support of the Telephony across the enterprise including managing Service Centers, Circuit deliveries and deployments
- Lead and influence cross functional teams in strategic design, configuration and support of our Endpoint management systems including Intune, SCCM, RDaaS or any other capability to be offered
- Lead and support all desktop and tech bar activities across the enterprise including purchasing, patching, PC refresh and troubleshooting/support to end users
- Manage vendor and business technology team relationships to establish technical roadmaps and establish year over year priorities and budget planning
- Possess and foster a fundamental knowledge of Telephony, Exchange, Teams, Desktops and Endpoint Engineering
- Update and continuously manage a clear service catalog of offerings, to best facilitate our global employees’ work and enhance productivity
- Drive continuous improvement in project / tool delivery with an increased focus on user experience
- Identify opportunities to reduce technical sprawl, including technology for retirement
- Evaluate new technology, partners, and capabilities for integration into our service catalog along with architects and other enterprise application directors
- Develop an outcome-based culture and cultivate and reward high performing teams
- Work collaboratively with Digital Transformation & Business Enablement team to develop, codify, and test Customer Zero opportunities
- Identify and drive productivity- and cost-efficiency-driving KPI’s
- Contribute to the CIO strategic roadmap of progressive opportunities for modernization, innovation, and system retirement
Requirements
- US Citizen or Permanent Resident required
- Bachelor's Degree in Information Technology related field and 12+ years of experience in IT management
- Additional years of relevant experience, training, and/or professional certifications will be considered in lieu of a degree
- 6+ years of experience leading teams or IT projects with demonstrated competency in the full range of stakeholder management
- Demonstrable experience leading geographically-dispersed technical teams through large scale organizational change
- Demonstrable experience developing and executing a strategic vision through to deliver capabilities to an enterprise
- Technical knowledge of at least one of the following domains: Exchange, Desktop Engineering, Telephony, or Endpoint Management
- Exceptional written and oral communication skills to work closely with numerous stakeholders from diverse organizations
- Experience with successfully managing P&L responsibilities.
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
M365TeamsExchangeTelephonyIntuneSCCMEndpoint ManagementPC RefreshProject ManagementKPI Development
Soft skills
LeadershipStakeholder ManagementCollaborationCommunicationStrategic VisionContinuous ImprovementTeam DevelopmentUser Experience FocusProblem SolvingOrganizational Change Management
Certifications
Bachelor's Degree in Information TechnologyProfessional Certifications
