LegalVision

Customer Success Manager

• Build strong relationships with new members.
• Proactively manage membership hold and cancellation requests.
• Suggest initiatives to reduce churn and enhance member retention.
• Identify opportunities for members to upgrade or extend their membership.
• Act as the primary point of contact for member inquiries.
• Analyse member usage patterns to detect potential churn risks.
• Action client feedback to continuously refine and improve our membership offering.
• Collaborate with other LegalVision teams.

Client Success Manager

Paralegal

• Document collection and file management - Collect, organise and manage confidential client documentation, conduct integrity assessments, and maintain comprehensive filing systems
• Migration Manager software proficiency - Manage client profiles, ensure data from online questionnaires is extracted accurately, ensure document is uploaded properly, and manage the secure client portal.
• Application progress management – Create and maintain detailed tracking spreadsheets for corporate clients, monitor visa applications through all processing stages and provide clients with timely, accurate updates.
• Client support and communication - Deliver excellent customer service, handle routine procedural enquiries, and distribute client questionnaires
• Administrative excellence - Maintain immigration templates, manage deadline tracking, and ensure all documentation meets compliance standards
• Team support - Assist with training materials development and handle routine tasks to enable lawyers to focus on complex legal work

Paralegal – Corporate Immigration

• Managing client files and documentation;
• Assisting with research and document review;
• Assist lawyers in managing costs including, preparing cost estimates, updates and costs disclosure documents;
• Supporting debt recovery processes, including preparing court documents and correspondence;
• Providing administrative support to lawyers.

Client Success Manager

Paralegal – Corporate Immigration

Paralegal – Commercial Disputes, Litigation