Senior Account Manager
Wayside Publishing
Roofing Account Executive
Legacy Restoration LLC
full-time
Posted on:
Location Type: Office
Location: Plymouth • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage the entire customer experience from start to finish for residential exterior renovation projects (roofing, siding, windows, gutters).
- Generate new business, including door-to-door outreach and inspections.
- Meet with insurance adjusters, document the scope of work, and submit job documentation.
- Upload signed contracts, photos, measurements, and all relevant notes into the CRM system immediately after appointments to ensure accuracy.
- Serve as the main point of contact for the customer, providing regular updates, explaining insurance paperwork, coordinating selections and upgrades, and collecting payments.
- Coordinate with internal teams (Project Coordinator, Supplement, Production) to ensure projects move forward smoothly.
- Deliver a seamless, high-quality experience that meets Legacy’s service standards.
- Work flexible hours and perform field-based tasks such as climbing ladders, walking roofs, and working in various weather conditions.
Requirements
- You excel at building strong customer relationships and being their main point of contact.
- You’re highly organized and can manage multiple jobs and deadlines with attention to detail.
- You communicate clearly and professionally, especially when guiding customers through paperwork and insurance processes.
- You take ownership of your work and follow through on commitments.
- You thrive in a fast-paced, field-based role and enjoy collaborating with internal teams.
- Generate new business through door-to-door outreach, inspections, and other sales efforts (monthly sales quota must be met to maintain employment).
- Serve as the main point of contact for customers, providing consistent follow-up and high-quality service throughout the project.
- Meet with insurance adjusters, document the scope of work, and upload all required files, photos, and notes promptly into company systems.
- Collaborate with internal teams (Project Coordinators, Production, Supplements) to ensure projects move forward smoothly.
- Work flexible hours, including evenings and Saturdays, to meet customer needs and project timelines.
- Represent Legacy Restoration by wearing company-branded apparel and having company-branded vehicle decals installed on the windows of their personal vehicles.
- Be able to climb ladders, walk roofs, and work in various weather conditions as needed.
- Attend all required company and sales team meetings and trainings.
- Uphold Legacy Core Values in all interactions with customers and teammates.
Benefits
- We offer career advancement and growth opportunities
- Legacy was recently awarded the Ethics Torch Award by BBB
- 10 days paid time off and 8 Paid Holidays
- Health, Dental, and Vision Insurance
- 401K plan with company match
- Vehicle Allowance
- Paid Paternity Leave Benefit
- Team building and community volunteering activities throughout the year
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer experience managementproject documentationsales generationinsurance paperworkCRM system usagefield-based tasksscope of work documentationcontract managementphoto and measurement documentationmulti-job management
Soft skills
customer relationship buildingorganizational skillsclear communicationattention to detailownership of workcollaborationflexibilitycommitment to serviceprofessionalismfast-paced adaptability
