Getty Images

Key Account Manager – Media & Production

Getty Images

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York

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Salary

💰 $70,700 - $85,500 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the main point of contact for strategic clients across Broadcast, Digital, Film/TV Studio, and Production industries; prepare customer meetings and deliver timely follow-ups.
  • Partner with Key Account Executives (KAEs) and Field Service Executives (FSEs) to identify and implement strategic growth opportunities and develop robust account plans.
  • Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
  • Analyze content gaps within existing deals to mitigate revenue loss and enhance client engagement.
  • Develop expertise in end-to-end content production workflows and advise on API integrations, DAM requirements, and plugins to improve deal retention and workflow efficiency.
  • Own pre-production work: compile detailed briefs, collaborate with editorial, communicate requirements to partners and clients, and oversee project delivery.
  • Identify customer insights to advise KAEs on new development opportunities including Brand studio, film work, Live Event Assignments, and adding content collections to agreements.
  • Support contract renewals and ensure seamless negotiations and deal execution.
  • Oversee project-level discovery, quotes, and negotiations for ALC and new committed deals; delegate to Customer Support Associates as appropriate.
  • Develop strong internal relationships to deliver effective client solutions and use internal networks to foster collaboration and streamline processes.
  • Serve as a role model for other KAMs, demonstrating best practices in networking, cross-team collaboration, and strategic thinking.
  • Lead complex conversations with professionalism and strategic intent.
  • Maintain Salesforce with all activity, commercial progress, and key developments.
  • Uphold a strong Obligation to Care, ensuring clients receive the highest standard of service and support.

Requirements

  • Proven sales and account management experience in a fast-paced environment.
  • Experience working with Broadcasters, Digital Platforms, Film/TV Studios, Production companies, or content firms serving these segments (advantageous but not required).
  • Strong relationship-building skills with a track record of developing and growing accounts to enhance revenue.
  • Proven success in increasing business revenue within existing accounts.
  • Excellent communication and presentation skills.
  • Ability to manage multiple projects with strong organizational skills.
  • Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
  • Ability to build cross-functional relationships that drive revenue growth.
  • Skilled in negotiation, proposal development, and delivering compelling sales presentations.
  • Ability to identify and capitalize on new revenue opportunities within existing and related customer organizations.
  • Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements.
  • Demonstrate flexibility by occasionally working outside regular hours, including weekends, particularly during major events.
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