Salary
💰 $70,700 - $85,500 per year
About the role
- Serve as the main point of contact for strategic clients across Broadcast, Digital, Film/TV Studio, and Production industries; prepare customer meetings and deliver timely follow-ups.
- Partner with Key Account Executives (KAEs) and Field Service Executives (FSEs) to identify and implement strategic growth opportunities and develop robust account plans.
- Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
- Analyze content gaps within existing deals to mitigate revenue loss and enhance client engagement.
- Develop expertise in end-to-end content production workflows and advise on API integrations, DAM requirements, and plugins to improve deal retention and workflow efficiency.
- Own pre-production work: compile detailed briefs, collaborate with editorial, communicate requirements to partners and clients, and oversee project delivery.
- Identify customer insights to advise KAEs on new development opportunities including Brand studio, film work, Live Event Assignments, and adding content collections to agreements.
- Support contract renewals and ensure seamless negotiations and deal execution.
- Oversee project-level discovery, quotes, and negotiations for ALC and new committed deals; delegate to Customer Support Associates as appropriate.
- Develop strong internal relationships to deliver effective client solutions and use internal networks to foster collaboration and streamline processes.
- Serve as a role model for other KAMs, demonstrating best practices in networking, cross-team collaboration, and strategic thinking.
- Lead complex conversations with professionalism and strategic intent.
- Maintain Salesforce with all activity, commercial progress, and key developments.
- Uphold a strong Obligation to Care, ensuring clients receive the highest standard of service and support.
Requirements
- Proven sales and account management experience in a fast-paced environment.
- Experience working with Broadcasters, Digital Platforms, Film/TV Studios, Production companies, or content firms serving these segments (advantageous but not required).
- Strong relationship-building skills with a track record of developing and growing accounts to enhance revenue.
- Proven success in increasing business revenue within existing accounts.
- Excellent communication and presentation skills.
- Ability to manage multiple projects with strong organizational skills.
- Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
- Ability to build cross-functional relationships that drive revenue growth.
- Skilled in negotiation, proposal development, and delivering compelling sales presentations.
- Ability to identify and capitalize on new revenue opportunities within existing and related customer organizations.
- Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements.
- Demonstrate flexibility by occasionally working outside regular hours, including weekends, particularly during major events.