Leep Utilities

Customer Support

• Understand and deliver against required objectives and targets delivering amazing customer experiences
• Responsible for the completion of all documented processes supporting our customers
• Handling inbound calls & digital communications from our customers
• Proactively identify and apply additional support services
• Take ownership of complex queries delivering clear resolutions
• Deliver account cleansing and administrative duties
• Make the most of our multi-channel technology to deliver engaging communications
• Adhere to all policy, process and procedures to ensure consistency
• Positively engage in coaching with your Leader to review performance

Customer Service Representative

General Counsel

• Deliver legal services across the Leep Utilities Group, ensuring alignment with business objectives and legal best practice.
• Lead and support complex commercial contract drafting and negotiation, including:
• -multi-utility framework agreements
• -asset adoption agreements (electricity, water, waste, gas, heat networks)
• -supplier and services agreements
• Review, negotiate and advise on a wide range of master planning utility tenders, from pre-tender through to contract negotiation, delivery and ongoing operations.
• Advise on contractual issues, contract interpretation, disputes and risk mitigation across the contract lifecycle.
• Develop and maintain precedent documents, guidance materials and training resources to build legal awareness and capability across the business.
• Monitor changes in legislation and regulation, advising the business on implications and recommended actions.
• Manage and oversee external legal advisers where required, ensuring high-quality support, value for money and effective outcomes.
• Role model Leep’s values and leadership behaviours, contributing to a positive and collaborative culture.

In House Legal Counsel

Operations

• Oversee the safe, compliant and efficient running of Leep Utilities’ assets
• Manage on-site contractors and ensure all operational activity meets required standards
• Set up, monitor and review contracts, ensuring guaranteed service levels and key performance indicators are achieved
• Report performance and issues to Director level
• Ensure operational practices support the needs of the business
• Deliver activities in line with the department’s ToA and RACI matrix
• Use current templates, ensure accurate documentation, and store records correctly
• Understand and implement regulatory and contractual obligations across the portfolio
• Support the UK Electric Operations Manager with site operations and maintenance
• Manage day-to-day operation of High and Low Voltage networks
• Oversee financial processes, including purchase orders, invoicing, and budget management
• Review and tender operational contracts as required
• Ensure contractor management processes are effective and followed
• Maintain asset and operational compliance with all relevant legislation
• Work with delivery teams to ensure new assets are handed over with complete and adoptable records
• Ensure adequate site inspections and contractor performance checks
• Maintain high standards of H&S, quality, and environmental compliance for subcontracted services
• Participate in the electrical or Control Engineer on call rota.