Customer Service Representative

Leep Utilities

Customer Service Representative at Leep Utilities engaging with customers through calls and digital communication while handling various regulatory service tasks. Responsibilities include supporting onboarding and resolving inquiries effectively.

Posted 6/6/2026full-timeSalford • 🇬🇧 United KingdomMid-LevelSenior💰 £24,720 per yearWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Understand and deliver against required objectives and targets delivering amazing customer experiences
Responsible for the completion of all documented processes supporting our customers
Handling inbound calls & digital communications from our customers
Proactively identify and apply additional support services
Take ownership of complex queries delivering clear resolutions
Deliver account cleansing and administrative duties
Make the most of our multi-channel technology to deliver engaging communications
Adhere to all policy, process and procedures to ensure consistency
Positively engage in coaching with your Leader to review performance

Requirements

What you’ll need

Engaging, trustworthy, reliable and attentive to our customers
Efficient, self-motivated and able to manage your own workload
Able to build strong working relationships with colleagues and motivate others in your team
Resilient and responsive to change with a natural ability to react to and resolve issues
Experience of working in a fast-paced, customer focused environment (Contact Centre experience is advantageous)
Computer literacy is essential (collections experience is desirable)

Benefits

Comp & perks

25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Engagement committee with events throughout the year, including Summer Party and individual team socials
Paid professional memberships relevant to your role and access to professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

engagingtrustworthyreliableattentiveefficientself-motivatedstrong working relationshipsmotivating othersresilientresponsive to change