Customer Service Representative – Part Time, Fixed Term

Leep Utilities

Part-Time Customer Service Representative delivering support across calls and digital channels at Leep Utilities. Engaging customers from onboarding to resolution in a fast-paced environment.

Posted 7/18/2026part-timeSalford • 🇬🇧 United KingdomMid-LevelSenior💰 £12,010 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by delivering clear support and resolutions across various channels while effectively managing complex queries and administrative tasks. Proficient in achieving objectives related to customer experience, payment collection, and service delivery.

Highest-signal resume keywords

Customer ServiceComplex Query ResolutionPayment CollectionAdministrative DutiesFast-Paced Environment Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Clear CommunicationProblem SolvingOwnership

Tools & Technologies

Digital Communication ToolsOutbound Dialer

Industry Keywords

Customer ExperienceBillingCollectionsAffordability ChecksWater SavingAsset FailuresPriority Service RegisterWaterSureSocial Tariffs

About the role

Key responsibilities & impact

Deliver friendly, clear support across calls and digital channels from onboarding to resolution
Understand and deliver against required objectives and targets delivering amazing customer experiences
Responsible for the completion of all documented processes supporting our customers and completing key activities such as move in & out, billing, customer service, live incidents, collections and complaints
Handling inbound calls & digital communications from our customers and working an outbound dialer to contact customers for delivery against objectives such as payment collection and debt prevention activities
Proactively identify and apply additional support services such as Priority Service Register, WaterSure and Social Tariffs
Take ownership of complex queries delivering clear resolutions in a timely manner for our customers
Deliver account cleansing and administrative duties such as water saving, asset failures, affordability checks and payments

Requirements

What you’ll need

Experience of working in a fast-paced, customer focused environment
Computer literacy is essential whilst collections experience is desirable

Benefits

Comp & perks

25 days paid holiday + bank holidays
An additional day off to celebrate your birthday
Discretionary bonus
Company pension plan
Health Cash plan through Westfield Health
Option to purchase additional holiday days through our Holiday Buying Scheme
Paid professional memberships relevant to your role and access to professional development opportunities