Ledgebrook

Manager

• Oversee a portfolio of General Liability and Unsupported Excess Liability claims
• Ensure timely, thorough, and cost-effective claim resolutions by Third-Party Administrators (TPAs)
• Collaborate with leadership, underwriting, actuarial, and technology teams on claim management platform improvements
• Define best practices across multiple casualty market segments, including construction, hospitality, manufacturing, real estate, retail, and habitational risks
• Manage relationships with internal and external partners to achieve outstanding claim outcomes
• Utilize a data-driven approach to manage claims

Claims Manager

Vice President

• Lead the organization’s efforts to analyze complex data to ensure its integrity and accuracy
• Define data quality vision and standards, drive organizational trust in reporting and analytics, and ensure adherence to regulatory requirements
• Collaborate with engineering, data excellence, pricing and analytics, and finance teams to improve data quality
• Define data quality KPIs, develop tools to monitor and improve data quality, and establish an issue management and resolution process
• Lead a team tasked with proactively querying databases, reviewing data and dashboards, understanding data flow processes, and supporting implementation of data initiatives
• Work closely with the Chief Product and Data Officer as the team builds out data quality capabilities and support all data integrity work.

AVP – Data Quality

Administration

• Administer employee benefit programs, including medical, dental, vision, life insurance, disability, HSA/FSA, 401(k), and voluntary benefits
• Manage benefit enrollments, qualifying life events, terminations, and annual open enrollment activities
• Maintain accurate employee benefit records, payroll deductions, and eligibility data within Rippling
• Serve as the primary point of contact for employee benefits questions, carrier issues, and claims escalations
• Partner with brokers, carriers, and vendors to support benefit administration, renewals, and issue resolution
• Support benefits compliance activities, including ACA reporting, COBRA administration, audits, and required employee notices
• Reconcile carrier invoices, maintain documentation, and assist with benefits reporting and data analysis
• Identify opportunities to improve benefits processes, employee experience, and operational efficiency
• Provide backup payroll support as needed, including assisting with payroll processing, reviewing prorated deductions, and validating STD, LTD, and leave-related pay calculations
• Support additional People Operations initiatives and projects as needed

Benefits Administrator

People Operations

• Manage end-to-end employment administration processes, including preparing employment contracts, amendments, and monitoring contract expiration and renewal dates.
• Coordinate occupational health examinations and ensure compliance with mandatory employee medical check-up requirements.
• Organize and coordinate health and safety (BHP) training for new employees.
• Administer employee benefits programs, including enrollment of new hires and ongoing collaboration with benefit providers, maintaining strong vendor relationships.
• Collaborate closely with an external payroll provider on employment administration, payroll, and employee documentation.
• Collect, prepare, and verify payroll inputs, ensuring accurate and timely salary processing.
• Ensure compliance with labor law regulations and provide day-to-day HR guidance to employees and managers.
• Support and coordinate employee onboarding and offboarding processes.
• Maintain, update, and archive employee records while ensuring accurate HR documentation and data management.
• Provide administrative and operational support across HR processes and initiatives.

People Administration Specialist

Underwriter

• Regularly interact with Ledgebrook’s underwriters and wholesale trading partners over the phone, virtually, or in-person to facilitate various transactions independently or with limited guidance.
• Deliver high-quality underwriting support and service excellence.
• Contribute to building a profitable book of E&S business across expanding lines of business and coverages.
• Seek to innovate processes/procedures and emphasize on creating efficiencies and quality to meet or exceed overall needs in a risk-differentiated manner.
• Participate in a continuous learning journey with a focus on delivering world-class customer service experience to both internal and external customers.

Underwriting Assistant

Recruitment

• Lead the development and execution of recruitment strategies, ensuring they align with the company's mission, goals, and culture.
• Work with our external recruitment partners to build and nurture a robust network of high-caliber candidates, tapping into diverse pools of talent and maintaining an active pipeline for future hiring needs.
• Manage the recruitment process, from job posting to interviewing, to offer acceptance, ensuring a seamless, candidate-friendly experience while balancing speed and quality.
• Partner closely with hiring managers and external recruitment consultants to understand role requirements, provide strategic insights, and deliver top talent for critical positions.
• Champion Ledgebrook’s employer brand by ensuring candidates understand our unique mission and the opportunity to be a part of the future of insurance.
• Utilize analytics and data to assess, report and improve the effectiveness of recruitment strategies, continually optimizing for better results.
• Identify opportunities to streamline recruitment processes, driving efficiency and improving overall candidate experience.
• Help create a diverse and inclusive work environment by ensuring inclusive hiring practices and engaging diverse talent pools.

Talent Acquisition Partner

• Regularly interact with Ledgebrook’s underwriters and wholesale trading partners over the phone, virtually, or in-person to facilitate various transactions independently or with limited guidance.
• Support E&S underwriting processes across various lines of business.
• Manage submission processes, ensuring everything is complete and clear for account clearance and set-up.
• Organize and maintain documentation necessary for underwriting operations.
• Contribute actively as a member of the underwriting support team in a remote setting.

Underwriting Assistant – West Coast

• Support underwriters and operations staff by helping process new business submissions and manage documents
• Communicate with insurance brokers and internal teams to collect key information
• Assist in reviewing submission data and helping assess risk
• Learn how to navigate insurance software systems and maintain organized records
• Contribute to continuous improvement - your ideas matter here!
• Get trained in the US insurance market, understand our products, and grow your technical and analytical skills

Junior Underwriting Support Analyst

Consultant

• lead functional configuration of Workday Financial modules
• gather and analyze business requirements from finance stakeholders
• design and implement end-to-end financial business processes
• support UAT, testing, and production deployment
• provide post-go-live support and system enhancements
• partner with finance teams for process improvements and optimization
• ensure compliance with financial policies and reporting standards

Workday Functional Consultant

Product Designer

• Design UI components, screens & flows in Figma
• Translate wireframes and specs into high-fidelity mockups
• Collaborate closely with frontend engineers during handoff
• Conduct usability reviews with stakeholders/subject matter experts and iterate on feedback
• Keep work organized, versioned, and documented in shared libraries
• Interview users to understand how the design of the application can better fit their needs

Junior UI/UX Designer

• Develop analytical solutions and predictive pricing models
• Drive data strategy and ensure data integrity
• Communicate and collaborate across teams
• Own technical pricing models
• Mentor and grow team capabilities

AVP/VP, Specialty Pricing

• Lead, mentor, and develop a team of underwriters to achieve production and profitability goals
• Conduct regular file reviews, coaching sessions, and performance discussions
• Drive underwriting consistency, accountability, and execution across the team
• Manage and grow an individual book of business while maintaining profitability and underwriting discipline
• Maintain strong relationships with brokers and distribution partners to drive new business opportunities
• Monitor portfolio performance, rate adequacy, loss trends, and exposure management
• Collaborate with leadership on business planning, forecasting, and growth strategy

AVP, Underwriting Manager, SE

Support Engineer

• Provide superior support to the Underwriting and Operations Units.
• Work closely with Underwriting Assistants and Underwriters on Ledgebrook products.
• Understand multiple insurance products in the US market.
• Assist with eligibility determination and prioritization of opportunities.
• Organize and maintain file documentation and facilitate transactions with underwriting support resources.