Claims Manager

Ledgebrook

Claims Manager at Ledgebrook overseeing General Liability claims and ensuring effective resolutions. Collaborating with cross-functional teams to improve claims management and outcomes.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Oversee a portfolio of General Liability and Unsupported Excess Liability claims
Ensure timely, thorough, and cost-effective claim resolutions by Third-Party Administrators (TPAs)
Collaborate with leadership, underwriting, actuarial, and technology teams on claim management platform improvements
Define best practices across multiple casualty market segments, including construction, hospitality, manufacturing, real estate, retail, and habitational risks
Manage relationships with internal and external partners to achieve outstanding claim outcomes
Utilize a data-driven approach to manage claims

Requirements

What you’ll need

10+ years handling Commercial General Liability (CGL) Bodily Injury, Property Damage, and Personal & Advertising Injury claims
5+ years managing litigated CGL claims, developing and executing defense strategies
3+ years handling non-admitted market Excess & Surplus Lines claims
2+ years overseeing claims handled by Third-Party Administrators (TPAs)
2+ years supervising claim professionals - coaching, mentoring, and driving performance
Proven ability to analyze coverage and prepare reservation of rights or coverage decision letters
Strong litigation management skills - selecting, directing, and evaluating defense counsel
Experience participating in quality assurance claim file reviews and process improvements
Analytical mindset: You dissect complex claims, evaluate exposure, and create actionable strategies
Coverage expertise: You interpret and apply policy language with precision and clarity
Collaborative communicator: You build alignment across underwriting, legal, product, and operations teams
Technology & innovation: You’re proficient with modern claims systems, data, and analytics tools - and eager to implement workflow improvements that drive speed, accuracy, and customer satisfaction
Customer focus: You combine empathy and responsiveness with professionalism
Entrepreneurial drive: You take ownership, challenge the status quo, and help build scalable, forward-thinking solutions
Decisive leadership: You make informed, timely decisions with confidence and accountability
Exposure to Allied Healthcare and/or Professional Liability claims (a plus)

Benefits

Comp & perks

Full remote flexibility and asynchronous work culture
Unlimited PTO and fully paid sick leave
Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options
Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage
A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company
The chance to make a meaningful impact while working alongside an ambitious, high-performing team
Exposure to the challenges and opportunities of a fast-growing startup environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Commercial General Liability (CGL)Bodily Injury claimsProperty Damage claimsPersonal & Advertising Injury claimslitigated CGL claimsExcess & Surplus Lines claimsclaims managementcoverage analysislitigation managementquality assurance claim file reviews

Soft Skills

collaborative communicationanalytical mindsetcustomer focusdecisive leadershipentrepreneurial drivecoachingmentoringrelationship managementperformance drivingprocess improvement