Account Manager

• Manage and grow a portfolio of Questionmark customers, ensuring they get maximum value from the platform
• Own the renewal process for Questionmark accounts, ensuring high retention and minimal churn
• Grow revenue through upselling new features, product adoption, and expansion opportunities (particularly around upcoming AI products and advanced authoring features)
• Build strong, trusted relationships with customer stakeholders by deeply understanding their needs and requirements
• Build and execute strategic account plans to expand usage and increase adoption across departments
• Partner with Business Development, Product, Customer Success, and Support teams to deliver a seamless customer experience
• Communicate customer feedback, use cases, and market insights to internal teams to influence product development and marketing strategies
• Act as a trusted advisor to both technical and business stakeholders

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