Enterprise Marketing Manager
Docebo
Job Level
Mid-LevelSenior
About the role
- Manage and grow a portfolio of Questionmark customers, ensuring they get maximum value from the platform
- Own the renewal process for Questionmark accounts, ensuring high retention and minimal churn
- Grow revenue through upselling new features, product adoption, and expansion opportunities (particularly around upcoming AI products and advanced authoring features)
- Build strong, trusted relationships with customer stakeholders by deeply understanding their needs and requirements
- Build and execute strategic account plans to expand usage and increase adoption across departments
- Partner with Business Development, Product, Customer Success, and Support teams to deliver a seamless customer experience
- Communicate customer feedback, use cases, and market insights to internal teams to influence product development and marketing strategies
- Act as a trusted advisor to both technical and business stakeholders
Requirements
- Minimum 3 years’ experience in Account Management, renewals, or upselling within a B2B SaaS environment
- Demonstrated ability to identify upsell opportunities and negotiate commercial terms
- Proven track record of hitting or exceeding revenue targets through renewals and upsells
- Experience discussing technical products (APIs, AI tools, or new SaaS features) with both technical and non-technical audiences
- Strong commercial acumen and ability to balance customer satisfaction with business growth
- Flexibility to work across global time zones (US, Dublin, Sydney)
- Strong negotiation and closing skills
- Excellent communication skills — clear, persuasive, and able to adapt for different stakeholders
- Strategic thinker with sound business judgment
- Highly organized with strong planning, prioritization, and time management skills
- Consultative approach to problem-solving and customer engagement
- Comfortable handling challenging conversations and high-pressure situations
- A team player who embodies Learnosity’s values and leads by example
- Must have the right to live and work in Ireland (No Recruiters Please)
