Operations Coordinator
LEARN Behavioral
full-time
Posted on:
Location Type: Office
Location: Northridge • California • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $24 per hour
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Assist the Operations Manager in day-to-day operations of the center
- Open and close the center based on business needs
- Responsible for the day to day scheduling and adjustments, with oversight from the OM
- Coordinating and assisting major and minor scheduling changes as directed
- Optimization of schedules to ensure office meets fulfilled hours goals
- Monitoring client and technician cancellations in accordance with our cancellation policies
- Supports patients and clinicians during center-based services
- Regular cleaning and sanitizing of entryways, common areas, high-traffic office space and other areas of the center
- Assist with the preparation and maintenance of employee and patient files in accordance with CARD policies and HIPAA standards
- Act as the greeter for the center and maintain a warm and welcoming environment providing excellent customer service
- Obtain training and pass necessary exams to be a behavioral technician and fill in as a technician when needed and/or provide routine therapy hours
- Maintain inventory of all company equipment
- Attend required trainings and meetings
- Represent CARD professionally and ethically to internal and external stakeholders
- Additional duties as assigned
Requirements
- High school diploma or equivalent required
- Bachelor’s degree in health administration, business or related field preferred
- Project management experience preferred
- Bilingual in English and Spanish preferred
- Flexible schedule to accommodate clinic and patient needs (including some evenings and/or weekends)
- Ability to execute active listening and problem-solving skills to provide exceptional customer service
- Ability to react to day-to-day operational requirements in a professional and timely manner
- Ability to prioritize and multi-task to meet deadlines
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels
- Proven strong written and verbal English communication skills including phone and e-mail etiquette
- Proven computer skills and knowledge of MS Excel, Word, Outlook; ability to provide basic IT support and use new computer systems and iPads
- Ability to sit for prolonged periods of time
- Ability to lift and carry up to 25 lbs
- Ability to work for extended hours using a computer, iPad, phone and office equipment
- Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments
- Move frequently throughout the therapeutic setting and constantly position oneself to participate and respond to the movements and behaviors of patients
- Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others
- Frequently teach patients to use vocal speech and be able to articulate sound and model speaking clearly
Benefits
- CARD offers a dynamic work environment where your talents and skills will be valued and rewarded.
- Training and required exams to be a behavioral technician
- Opportunity to join a well-established, mission-driven industry leader focused on helping people with autism live their best lives.
- Attend required trainings and meetings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementbehavioral technician trainingcustomer servicescheduling optimizationinventory managementbasic IT supportdata entryfile maintenancecleaning and sanitizing procedureslifting and carrying up to 25 lbs
Soft skills
active listeningproblem-solvingflexibilityprioritizationmulti-taskinginterpersonal relationship skillswritten communicationverbal communicationprofessionalismempathy
Certifications
high school diplomabachelor's degree in health administrationbachelor's degree in businessbehavioral technician certification