LEARN Behavioral

Human Resources

• Perform day-to-day HR tasks, such as updating new and current employee records, preparing HR and employee documentation, running reports, and ensuring personnel files are up to date.
• Serve as the first point of contact for employees regarding basic HR inquiries, policies and procedures.
• Coordinate and facilitate onboarding and offboarding in UKG, ensuring smooth transitions – including conducting exit interviews and reporting to regional HR leader, as needed or requested.
• Support employee relations efforts by gathering information for investigations and assisting in resolving minor workplace issues, and closing out minor issues with terminated employees.
• Conduct ad hoc research on HR best practices, labor laws, etc.
• Input and maintain accurate employee data in HR systems.
• Schedule and coordinate employee training sessions conducted by HR team, including tracking attendance and completion.
• Ensure documentation and processes align with compliance requirements.
• Help organize employee engagement events or HR-related meetings.

HR Coordinator

Learning and Development

• Supervise a team of training technicians.
• Ensure consistent and reliable delivery of new hire training to all new hires at LEARN.
• Documentation of new hire progress through training programs.
• Review and evaluation of training content to ensure relevant and accurate content.
• Effectively prioritize routine and non-routine work assignments to ensure goals and time-lines are achieved.
• Communicate day to day operational changes, issues, updates related to specific trainees to other LEARN departments (e.g., talent acquisition, HR, scheduling)

New Hire Training Manager

Compliance

• Assist with preparing and verifying data for internal and external audits, ensuring accuracy and completeness.
• Monitor data integrity within client and staff databases, reporting any potential discrepancies.
• Compile reports and documents according to established guidelines.
• Support audits and investigations, including scheduling, documentation, and communication.
• Assist with communicating and upholding policies, procedures, and expectations to staff.
• Responsible for the maintenance and distribution of client records in accordance with HIPAA regulations.
• Facilitate the timely and accurate processing of incoming requests and information for various projects, workflows and initiatives.
• Resolve daily and routine nature issues as well as exercise appropriate judgment for escalation.

Operational & Clinical Compliance Coordinator

Project Manager

• Support net new center openings consistent with plan and communicate progress with key stakeholders
• Support lease renewals including necessary improvements to facility infrastructure
• Manage and develop a team of professionals to support scalable growth
• Manage third party resources including real estate brokers, contractors, maintenance and services to provide quality, cost effective support
• Collaborate with operational leadership and other key business functions to align, communicate and support center growth and development.

Construction Project Manager

Director

Director of Center Development and Services

• Coordinate multiple operational projects simultaneously, ensuring timelines, deliverables, and objectives are met
• Serve as the point of contact for project updates, progress tracking, and stakeholder communication
• Assist in developing and maintaining project documentation, including work plans, timelines, and reports
• Support the rollout of new operational initiatives, policies, and procedures across regions and departments
• Track key metrics and provide data analysis to assess project performance and identify improvement areas
• Collaborate with operations leadership to ensure consistent implementation of best practices
• Facilitate cross-departmental coordination to ensure smooth project execution and information flow
• Participate in regular project review meetings, providing updates and identifying potential risks or barriers
• Prepare presentations, summaries, and reports for leadership to communicate project outcomes and status
• Assist with other administrative or analytical tasks that support operational efficiency and strategic priorities

Operations Project Coordinator

Administrative Assistant

• Implement and represent CARD policy enthusiastically
• Represent CARD professionally and ethically to internal and external stakeholders
• Adhere to strict confidentiality and HIPAA guidelines, ensuring patient information is protected at all times
• Create and modify documents using Microsoft Word, Excel, and PowerPoint
• Work effectively with management
• Provide general support to department leaders as assigned
• Communicate and maintain positive relationships with CARD clients, local and corporate clinical staff, and local and corporate operations team
• Familiarity with different social media outlets

Administrative Coordinator

Recruitment

• Assist in the full-cycle recruitment process under the guidance of Lead Recruiter and TA Manager
• Build active/passive applicant pipelines by researching/identifying candidates, building relationships with community representatives and colleges/universities, assisting with social media branding and professional networking sites and by promoting company reputation in other relevant spaces
• Maintain applicant tracking system
• Build relationships with applicants and independently assess qualifications by interviewing applicants by phone, video conferencing platforms, or in person, when possible, analyze resumes and qualifications, applicant responses, and compare qualifications to job requirements
• Manage candidate experience, actively develop strategic communication, requisition ownership, and hiring manager relationships
• Using key recruitment metrics, create weekly activity reports regarding recruiting activities and needs and consistently meet or exceed weekly goals set by department
• Actively contribute to recruiting meetings with Talent Acquisition, Operations and/or Corporate Leadership as well as other Recruiters
• Implement and represent CARD policy and represent CARD professionally and ethically to internal and external stakeholders
• Keep industry knowledge up to date and develop new knowledge by participating in seminars, educational activities, reading professional publications, and participating in relevant professional organizations
• Manage other duties as assigned by Talent Acquisition leadership

Junior Recruiter

Operations

• Assist the Operations Manager in day-to-day operations of the center
• Open and close the center based on business needs
• Responsible for the day to day scheduling and adjustments, with oversight from the OM
• Coordinating and assisting major and minor scheduling changes as directed
• Optimization of schedules to ensure office meets fulfilled hours goals
• Monitoring client and technician cancellations in accordance with our cancellation policies
• Supports patients and clinicians during center-based services
• Regular cleaning and sanitizing of entryways, common areas, high-traffic office space and other areas of the center
• Assist with the preparation and maintenance of employee and patient files in accordance with CARD policies and HIPAA standards
• Act as the greeter for the center and maintain a warm and welcoming environment providing excellent customer service
• Obtain training and pass necessary exams to be a behavioral technician and fill in as a technician when needed and/or provide routine therapy hours
• Maintain inventory of all company equipment
• Attend required trainings and meetings
• Represent CARD professionally and ethically to internal and external stakeholders
• Additional duties as assigned

Operations Coordinator

Manager

• Overseeing the Centers, as it relates to facilitating daily work/service orders, budgeting, maintaining general/preventive maintenance, general department process improvements/development, safety and lease compliance while assisting with Construction, and other capital projects by adhering to the overall CARD Facilities principles.
• Interacts collaboratively with multiple team members (Directors, Corporate Staff, Property Staff and Operations and Construction staff) in inspections; repairs; maintenance; ensuring that the company’s financial, business and customer service objectives are achieved
• Negotiates contracts with service providers and identifies and fills vendor gaps for best pricing and service
• Responsible for the ongoing improvement, and continued development of Facilities Team and processes, including software and vendor relations
• Work closely with Operation Managers to ensure that site level staff are properly trained, understand expectations consistent with the principles of the CARD Facilities team
• Ensure top priority is to maintain a safe and clean work environment and portfolio
• Effectively delivers and manages facility needs met including janitorial, life-safety, engineering, general maintenance and effectively resolves any emergency related issues
• Review and manage quality control functions to ensure staff and vendors follow approved standards, practices and regulatory requirements
• Maintains accurate preventative maintenance schedules, and quarterly inspections are conducted as required
• Collaborate with Operation Managers and Division Managers and Directors to constantly review Maintenance, and related budgets
• Leads the supervision of all maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities, providing positive and prompt response to requests, working within assigned Lease obligations
• Prepares and delivers consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the Facilities
• Responsible for the development, preparation, and explanation of the annual facility budget, quarterly forecasts, and business plans
• Directly involved in the development of capital budgets for Centers. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.
• Coordinates vendors to comply with insurance requirements, and insurance claims as required
• Assists in the Project Management of relocations, new setups, and other assigned Facility or Real Estate Projects
• Supports Real Estate Initiatives by touring existing and new sites
• Manages and maintains general business licenses
• Manages the Facilities Coordinator staff, including hire and fire activities, training, coaching and mentoring staff

Facilities Manager

Accounts Payable

• Report directly to the Accounts Payable Supervisor
• Work closely with all departments within LEARN, as well as external vendors
• Maintain accurate records of all financial transactions, including accounts payable
• Ensure timely processing of invoices and payments, and manage individual AP tasks as required
• Perform regular reconciliations of bank transactions and vendor accounts to ensure accuracy
• Prepare monthly close transactions and assist in the preparation of Cash management and audit request
• Ensure compliance with internal accounting procedures and relevant financial regulations
• Act as a point of contact for vendors and clients regarding financial inquiries and issues
• Other duties as assigned

Temporary Accounts Payable Specialist

• Manage licensure applications for ABA providers from submission through issuance
• Track filing fees, monitor associated costs, and report on turnaround times (TATs)
• Serve as the subject matter expert (SME) for licensure processes across all states
• Conduct proactive internal audits of clinician session notes and required documentation to ensure compliance with payer/funder standards
• Assist with payer/funder audits, including audit requests, patient record requests, and compliance audit request tracking
• Maintain organized documentation of licensure, audit activities, and compliance requirements
• Collaborate with internal teams to ensure timely communication and workflow efficiency
• Perform other duties as assigned

Licensure and Compliance Specialist

• Conduct research and recommend new sources for active and passive candidate recruiting
• Build active/passive applicant pipelines by researching/identifying candidates, building relationships with community representatives and colleges/universities, assisting with social media branding and professional networking sites and by promoting company reputation in other relevant spaces
• Monitor advertising on third party job boards
• Maintain applicant tracking system
• Manage logistics of local recruiting events and community venues and track attendees
• Conduct preliminary evaluation of applicants’ qualifications, including live screening of applicants, scheduling, and presenting to recruiters
• Actively contribute to recruiting meetings with Talent Acquisition
• Implement and represent CARD policy professionally and ethically to internal and external stakeholders
• Keep industry knowledge up to date and develop new knowledge by participating in seminars, educational activities, reading professional publications, and participating in relevant professional organizations
• Complete market analysis of pay rates across similar positions throughout our geographical center locations
• Manage other duties as assigned by Talent Acquisition leadership

HR Coordinator

New Hire Training Manager

Operational & Clinical Compliance Coordinator

Construction Project Manager

Director of Center Development and Services

Operations Project Coordinator

Administrative Coordinator

Junior Recruiter

Operations Coordinator

Facilities Manager

Temporary Accounts Payable Specialist

Licensure and Compliance Specialist

Talent Acquisition Sourcer

Junior Recruiter