Data & Support Analyst
SmartLight Analytics
SQL
Desktop Support Analyst
Cayuse Holdings
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $32 per hour
Job Level
Mid-LevelSenior
Tech Stack
React
About the role
- Provide day-to-day support for the build and run operations of the end-user computing and technology environment
- Perform technical support functions for resolution of desktop problems, incidents, issues, and emergencies
- Respond to assigned tasks in accordance with predefined guidelines while meeting SLA targets
- Troubleshoot and escalate hardware failures to manufacturer for onsite/depot service dispatch
- Maintain accurate and concise service asset and configuration management for desktop infrastructure
- Support third-party vendors in installation, configuration, delivery, maintenance and monitoring of components and services
- Assist in delivery of infrastructure development and build activities, including release and deployment management for new services
- Document desktop problems and resolutions and provide to knowledge base administrator
- Other duties as assigned
Requirements
- High school diploma or equivalent required
- Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
- Must be able to pass a background check (may require additional background checks)
- Excellent communication and customer-facing skills
- Superior technical knowledge, with experience in multiple aspects of client-computing services
- Experience working collaboratively with suppliers and third-party vendors
- Ability to quickly analyze a situation and react appropriately and effectively
- Effective prioritization skills; drive and enthusiasm; self-starter
- Technical credibility and independent judgment; strong decision-making under pressure
- Good problem solving and analytical skills; able to determine the impact of desktop issues quickly
- Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint
- Bachelor’s degree with a technical focus (Information Systems, Computer Science) or equivalent work experience preferred
- Ability to sit for long periods and use a computer at required speed; may work flexible hours and travel occasionally
