Support Engineer

• Provide day-to-day support for the build and run operations of the end-user computing and technology environment
• Perform technical support functions for resolution of desktop problems, incidents, issues, and emergencies
• Respond to assigned tasks in accordance with predefined guidelines while meeting SLA targets
• Troubleshoot and escalate hardware failures to manufacturer for onsite/depot service dispatch
• Maintain accurate and concise service asset and configuration management for desktop infrastructure
• Support third-party vendors in installation, configuration, delivery, maintenance and monitoring of components and services
• Assist in delivery of infrastructure development and build activities, including release and deployment management for new services
• Document desktop problems and resolutions and provide to knowledge base administrator
• Other duties as assigned

Desktop Support Analyst

Technical Support Specialist II

Senior Manager, Global Technical Support

Applications Support Analyst

Electrical Drive Train Technical Support Engineer

Embedded Technical Support Specialist