Cayuse Holdings

Desktop Support Analyst

Cayuse Holdings

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $28 - $32 per hour

Job Level

Mid-LevelSenior

Tech Stack

React

About the role

  • Provide day-to-day support for the build and run operations of the end-user computing and technology environment
  • Perform technical support functions for resolution of desktop problems, incidents, issues, and emergencies
  • Respond to assigned tasks in accordance with predefined guidelines while meeting SLA targets
  • Troubleshoot and escalate hardware failures to manufacturer for onsite/depot service dispatch
  • Maintain accurate and concise service asset and configuration management for desktop infrastructure
  • Support third-party vendors in installation, configuration, delivery, maintenance and monitoring of components and services
  • Assist in delivery of infrastructure development and build activities, including release and deployment management for new services
  • Document desktop problems and resolutions and provide to knowledge base administrator
  • Other duties as assigned

Requirements

  • High school diploma or equivalent required
  • Three (3) to seven (7) years of experience maintaining and supporting IT/desktop/computer systems across an enterprise
  • Must be able to pass a background check (may require additional background checks)
  • Excellent communication and customer-facing skills
  • Superior technical knowledge, with experience in multiple aspects of client-computing services
  • Experience working collaboratively with suppliers and third-party vendors
  • Ability to quickly analyze a situation and react appropriately and effectively
  • Effective prioritization skills; drive and enthusiasm; self-starter
  • Technical credibility and independent judgment; strong decision-making under pressure
  • Good problem solving and analytical skills; able to determine the impact of desktop issues quickly
  • Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint
  • Bachelor’s degree with a technical focus (Information Systems, Computer Science) or equivalent work experience preferred
  • Ability to sit for long periods and use a computer at required speed; may work flexible hours and travel occasionally