Client Implementation Manager

Vālenz® Health

full-time

Posted on: 9/4/2025

Origin: • 🇺🇸 United States

✨ AI Apply

JuniorMid-Level

About the role

Own and manage the full implementation process for new clients, ensuring a seamless and efficient onboarding experience.
Lead the launch of new Valenz products and services with existing clients, coordinating across internal departments for successful integration.
Serve as the main point of contact throughout the implementation lifecycle, building strong relationships with clients and internal stakeholders.
Support ongoing client configuration requests in partnership with the Client Success team to ensure long-term satisfaction and optimal platform use.
Identify and implement process improvements that make current and future implementations more scalable, efficient, and client-friendly.
Communicate status updates, next steps, and potential risks clearly and proactively across all levels of the organization.
Maintain accurate and up-to-date project documentation using internal tools like Salesforce, Wrike, and Trello.

2+ years of experience in client implementation, onboarding, or a project-driven, customer-facing role.
Highly self-motivated and proactive, with strong ownership of outcomes and the ability to manage tasks independently.
Excellent communication skills, both written and verbal, with the ability to tailor messaging for different audiences.
Detail-oriented with a commitment to delivering high-quality, accurate work.
Strong cross-functional collaboration skills and a proven ability to build trusted relationships internally and externally.
Comfortable with ambiguity and adaptable in a fast-paced, evolving environment.
A mindset of curiosity, critical thinking, and a solution-oriented approach to solving problems.
A plus if you have… Experience in the healthcare or health tech space
You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.