Vālenz® Health

Client Implementation Manager

Vālenz® Health

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Own and manage the full implementation process for new clients, ensuring a seamless and efficient onboarding experience.
  • Lead the launch of new Valenz products and services with existing clients, coordinating across internal departments for successful integration.
  • Serve as the main point of contact throughout the implementation lifecycle, building strong relationships with clients and internal stakeholders.
  • Support ongoing client configuration requests in partnership with the Client Success team to ensure long-term satisfaction and optimal platform use.
  • Identify and implement process improvements that make current and future implementations more scalable, efficient, and client-friendly.
  • Communicate status updates, next steps, and potential risks clearly and proactively across all levels of the organization.
  • Maintain accurate and up-to-date project documentation using internal tools like Salesforce, Wrike, and Trello.

Requirements

  • 2+ years of experience in client implementation, onboarding, or a project-driven, customer-facing role.
  • Highly self-motivated and proactive, with strong ownership of outcomes and the ability to manage tasks independently.
  • Excellent communication skills, both written and verbal, with the ability to tailor messaging for different audiences.
  • Detail-oriented with a commitment to delivering high-quality, accurate work.
  • Strong cross-functional collaboration skills and a proven ability to build trusted relationships internally and externally.
  • Comfortable with ambiguity and adaptable in a fast-paced, evolving environment.
  • A mindset of curiosity, critical thinking, and a solution-oriented approach to solving problems.
  • A plus if you have… Experience in the healthcare or health tech space
  • You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
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