Lead

Operations

• Review and manage monthly card network invoices, ensuring accuracy and timely reconciliation.
• Prepare and submit quarterly reporting deliverables on card networks, including Visa QOC and Mastercard QMR.
• Generate and distribute monthly internal reporting metrics related to card program performance.
• Monitor daily card program metrics to identify trends, issues, and opportunities for process improvement.
• Oversee vendor relationships related to the card program, including onboarding, performance reviews, and contract management.
• Manage the service provider validation process in accordance with network requirements and internal policies.
• Own and maintain responses to internal and external questionnaires, ensuring consistency and alignment.
• Create, update, and manage procedures and documentation to support card operations.
• Support compliance with card network (e.g., Visa, Mastercard) regulations and internal risk management policies.
• Analyze and document card operations processes, identifying opportunities for efficiency improvements and automation.
• Support Card Program Management with relevant tasks associated with all card-related partners
• All other duties as assigned

Card Operations Analyst

Product Designer

• Help shape the future of financial products by transforming traditional digital banking processes into efficient, scalable, and beautifully crafted experiences.
• Help define and evolve a unified visual language and interaction guidelines that strengthen brand consistency.
• Partner with other designers to extend and contribute patterns, components, and guidance to Lead’s design system.
• Work with product managers, engineers, and UX writers to deliver user-focused, impactful designs.
• Develop user flows, wireframes, and prototypes that balance user goals, business objectives, and technical constraints.
• Contribute to roadmap discussions, product thinking, and design documentation to help shape priorities and decisions.
• Test and validate design ideas with conceptual models and prototypes, ensuring usability and feasibility.
• Manage the product design lifecycle for features or product areas, from research and ideation to implementation and launch.
• Identify opportunities to improve the product experience and create solutions that meaningfully improve how users interact with financial technology.
• Integrate AI tools into the design process to accelerate synthesis, ideation, UX content development, and documentation while maintaining a high bar for quality and judgment.
• Uphold design best practices while looking for opportunities to improve workflows, collaboration, and design quality.
• Create products known for their ease of use, reliability, and elegant, cohesive design.

Technical Account Manager

• Deeply understand the partner’s business goals and product structure
• Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.
• Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
• Define internal processes to streamline partner onboarding
• Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.
• Successfully manage a number of engagements concurrently
• Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
• Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
• Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.
• Perform all other duties as assigned.

Senior Technical Account Manager

Financial Crime

• Accurately and autonomously, conduct quality control assessments on CTR’s, alerts, and cases reviews across multiple products and services
• Provide constructive feedback to financial crimes analysts.
• Assist the Quality Control Manager in identifying trends in errors to improve training and process improvement
• Leverage existing data to identify potential discrepancies, inefficiencies, or gaps in established procedures
• Stay current with developments in the area of FinCEN to ensure program compliance
• Provide support and BSA subject matter expertise to bank staff members helping them understand BSA requirements as they relate to their job function
• Perform other duties as assigned

Financial Crimes Quality Control Analyst II

Financial Planning and Analysis

• Serve as a key member in completion of reconciliations, including month end close, as it relates to BaaS programs.
• Manage end-to-end BaaS program reconciliation processes, including proactive research, exception handling, and timely resolution of breaks.
• Serve as a point of contact for Accounting with the Product, Engineering, and Compliance teams related to BaaS program implementation, management, and reporting, primarily related to Deposit and Payments programs.
• Apply a deep understanding of BaaS fundsflow architecture to support the lifecycle of lending, deposits, and payments products.
• Assist in technical accounting integrations related to BaaS programs.
• Assist in the development and management of data validation, analysis and reconciliations related to general ledger accounts and BaaS programs.
• Assist in the development of reporting and dashboards for daily operational use and management reporting.
• Work cross-functionally to promote process improvements and efficiencies through streamlined data use cases and automatization
• Continuously improve financial processes and systems to enhance efficiency and accuracy.
• Perform other duties as assigned.

Senior Accountant, Product Finance

Program Manager

• Lead, coach, and develop the Program Management team responsible for partner onboarding, due diligence, launch, OPM, expansions, and offboarding
• Own and continue to drive the development of the end‑to‑end program management operating model for Fintech programs, including intake, scoping, planning, execution and tracking
• Work with strategic partners to understand their needs and projections, and deepen these relationships, ensuring Lead’s and its partners’ product roadmaps remain in alignment
• Lead and coordinate external‑facing partner meetings (e.g., kick‑offs, due diligence check‑ins, roadmap, expansion discussions and QBRs), ensuring deliverables, action items, and decisions are clearly documented and followed through
• Report on the overall health and hygiene of partner relationships to senior and executive management
• Lead and coordinate internal cross‑functional meetings (product, engineering, operations, legal, compliance, financial crimes, risk, information security, finance, and others), tracking progress and dependencies across all workstreams for each partner
• Own the creation, maintenance, and continuous improvement of program management governance materials (playbooks, templates, trackers, checklists, and drive structures) across onboarding, due diligence, launch, OPM, and expansions
• Build and manage portfolio‑level Fintech program metrics and reporting, including views into pipeline, onboarding status, launch timelines, dependencies, risks, and overdue items for internal committees and stakeholders
• Partner closely with Product & Implementations, Enterprise Risk, Compliance, Financial Crimes, Information Security, Legal, Finance, and other teams to ensure program management workflows support regulatory expectations and audit/exam readiness
• Identify program and portfolio risks, facilitate mitigation plans with DRIs, and escalate appropriately to senior and executive leadership with clear, concise narratives
• Manage communication of progress, risks, and outcomes with the Executive Team, Program Leads, and other stakeholders through regular reporting, dashboards, and committee materials
• Evaluate and refine operational processes and tools to improve scalability, transparency, and consistency across the partner portfolio
• Design and maintain clear documentation and knowledge resources so internal and external stakeholders can easily understand program status, requirements, and next steps
• Perform other duties as assigned

Program Management Lead

Risk

• Lead, coach, and develop a team of program owners and analysts, tasked with managing Lead’s Fintech partner risk management, enterprise risk management, vendor management, and risk governance programs
• Determine and execute the roadmap and success metrics for Enterprise Risk programs supporting BaaS and non‑BaaS activities, ensuring they are aligned to regulatory expectations and Lead’s risk appetite and work with Risk leadership to track metrics and curate program goals
• Oversee fintech partner risk management programs, including BaaS partner risk assessments, annual enterprise risk assessments, and vendor reviews, ensuring consistent risk ratings, documentation, and reporting across a number of risk domains
• Oversee risk governance programs such as issue management, regulatory exam and third‑party audit response, ensuring the Bank continues to mature its abilities to perform root cause analysis, ensuring timely and well‑controlled execution
• Execute and further develop a host of ambitious OKRs, designed to enhance existing risk programs, build new ones, and generally mature the risk management landscape at Lead
• Drive the maintenance and development of quantitative risk metrics throughout the Enterprise
• Partner closely with Program Management and other cross‑functional stakeholders to embed Enterprise Risk programs into the Fintech partner lifecycle (onboarding, ongoing oversight, expansions, and offboarding)
• Represent and speak to all aspects of the Enterprise Risk program within key forums and committees, synthesizing program outputs into clear, decision‑useful risk narratives
• Build strong relationships with senior and executive leadership, serving as a thought partner on complex or emerging risks across our BaaS and traditional banking businesses
• Continuously evaluate and improve Enterprise Risk tooling, processes, and documentation to drive scalability, clarity of ownership, and exam/audit readiness
• Oversee and coordinate risk reporting to senior management and Board risk committees
• Perform other duties as assigned

Risk Program Lead

• Support the setup and maintenance of bank-owned or program-related internal accounts
• Perform basic account maintenance activities to support data integrity for internal and regulatory needs
• Assist in maintaining data accuracy across deposit operations functions
• Support audit preparation by gathering documentation and helping fulfill internal and external information requests
• Work with internal teams to track and report operational issues, escalating items as needed
• Assist with updates to client pricing structures under the guidance of senior staff
• Prepare routine deposit reports and help identify discrepancies or areas for improvement
• Support updates to policies, procedures, and resources by providing research, documentation, or initial drafts
• Help prepare escheatment materials for Lead Bank and partner programs through data gathering, reconciliation, and documentation preparation
• Assist with research and documentation for subpoenas or other legal requests as directed
• Take on routine operational tasks and triage day-to-day requests to support steady workflows across the team
• Perform all other duties as assigned

Deposit Operations Specialist

Data Analyst

• Strategic Data Architecture: Design and optimize end-to-end data pipelines for Partner Files, moving beyond simple monitoring to building automated, resilient ingestion frameworks that minimize manual intervention.
• Advanced SQL & Analytics Engineering: Develop, peer-review, and maintain production-grade SQL repositories. You will lead the technical logic for onboarding complex new financial partners and integrating multi-source data streams.
• Investigative Analytics & Forensic Discovery: Conduct deep-dive forensic analysis on complex financial discrepancies. You will utilize advanced statistical methods to perform root-cause analysis on variance outliers, identifying systemic issues before they impact the General Ledger.
• Governance & Control Leadership: Architect and oversee the automated validation framework. You will define the "Source of Truth" standards and implement proactive anomaly detection to ensure 100% financial data integrity.
• System Subject Matter Expertise: Serve as the lead technical consultant on the Finxact core system. You will translate complex banking configurations into clear financial logic for executive leadership and external auditors.
• Financial Data Research: Stay at the forefront of Fintech data trends and regulatory shifts. You will perform longitudinal research on transaction patterns and partner behavior to provide predictive insights that inform product pricing and risk strategies.
• Process Transformation: Identify systemic inefficiencies in existing BaaS workflows and lead cross-functional projects to automate reporting, reducing time-to-close and increasing auditability.
• Mentorship & Collaboration: Act as a technical mentor to junior analysts. Partner directly with Product and Engineering leads to influence the data roadmap for future product launches.

Senior Data Analyst, Product Finance

Business Analyst

• Track ongoing oversight of model usage of Lead Bank’s partners throughout the model life cycle
• Track KRIs related to model performance and efficacy
• Review model validation, development, and ongoing monitoring documentation for a range of models from scorecards, regressions, and other machine learning algorithms across the various products offered by Lead’s partners.
• Assist in the maintenance of Lead’s Model Inventory
• Assist with due diligence on fintech partner model risk management process as part of partner onboarding
• Engage with stakeholders: Work closely with partner program managers, risk, finance, legal/compliance, customers/partners, and other related function group personnel to identify, assess, monitor, and manage model risk proactively.
• Design and produce model risk metrics and reporting for internal Board Committees and other stakeholders
• Perform other duties as assigned

Senior Model Risk Management Analyst

Product Manager

• Be passionate about changing the banking system to meet the needs of a modern digital economy
• Break down ambiguous problems, ask the right questions when gathering data across cross-functional groups, and use a structured (first principles approach) to unblock a decision to help create a path forward
• Develop and maintain a prioritized product roadmap with well defined product requirements and business justifications
• Maintain knowledge of the technical and operational elements of your product which should inform decision making
• Develop clear product requirements and communicate them with engineering teams and designers
• Be the glue in a diverse cross-functional environment and help drive decisions and consensus
• Perform all other duties as assigned

Product Leader

• Lead and coordinate external and internal facing BaaS partnership meetings, inclusive of managing deliverables, action items, ongoing requests and tracking progress of BaaS Partner implementation
• Manage ongoing program management cross-functionally across all domain areas to ensure program risks or progress metrics are appropriately tracked
• Assist in the creation and maintenance of program and project management governance materials, including ongoing refinement of initial requests, due diligence, ongoing program management or other internal frameworks
• Assist in the creation and ongoing management of BaaS partnership metrics and reporting (including program onboarding status, dependencies or roadblocks)
• Manage communication of progress/status with the Executive Team, Program Leads and other project stakeholders both external and internal, including identifying project risks and facilitating mitigation of those risks
• Evaluate current operational processes and procedures to ensure compliance with industry best practices
• Build tactical and scalable solutions for operational teams to manage compliance tasks and risks
• Maintain awareness of regulatory developments, industry trends and roadmap decisions that may have an impact to the Bank or our partners.
• Perform other duties as assigned

Full-stack Engineer

• This candidate will design, build and maintain large scale backend systems with a focus on performance, reliability and scalability
• They will work closely with product managers and key stakeholders across the company to define and roadmap and implement new features that address both product goals and customer needs
• Candidates are technical leaders in their domain who can prioritize effectively, architect and develop systems from the ground up, navigate ambiguous problem domains, grow the team via mentorship and leadership and have a consistent track record of high performance and delivery

Software Engineer IV

• Build World-Class Experiences: Help shape the future of financial products by transforming traditional digital banking processes into efficient, scalable, and beautifully crafted experiences.
• Craft Visual Identity: Help define and evolve a unified visual language and interaction guidelines that strengthen brand consistency.
• Define Design Systems: Build and refine scalable design systems to ensure consistency and efficiency across platforms.
• Collaborate Across Teams: Work with product managers, engineers, and UX writers to deliver user-focused, impactful designs.
• Champion User Needs: Develop user flows, wireframes, and prototypes that balance user goals, business objectives, and technical constraints.
• Think Strategically: Contribute to product roadmaps, refine design processes, and share knowledge through documentation and presentations.
• Prototype and Iterate: Test and validate design ideas with conceptual models and prototypes, ensuring usability and feasibility.
• Own Execution: Manage the entire product design lifecycle, from research and ideation to implementation and launch.
• Innovate with Impact: Identify unmet needs, uncover design opportunities, and create experiences that redefine how users interact with financial technology.
• Enhance Scalability: Implement tools and processes that streamline workflows and support a growing portfolio of products.
• Advocate for Excellence: Uphold design best practices while looking for opportunities to improve and elevate design standards.
• Deliver Exceptional Quality: Create products known for their ease of use, reliability, and elegant, cohesive design.

Principal Product Designer

• Build World-Class Experiences: Help shape the future of financial products by transforming traditional digital banking processes into efficient, scalable, and beautifully crafted experiences.
• Craft Visual Identity: Help define and evolve a unified visual language and interaction guidelines that strengthen brand consistency.
• Define Design Systems: Partner with other designers to extend + contribute patterns and components to Lead’s design system.
• Collaborate Across Teams: Work with product managers, engineers, and UX writers to deliver user-focused, impactful designs.
• Champion User Needs: Develop user flows, wireframes, and prototypes that balance user goals, business objectives, and technical constraints.
• Think Strategically: Contribute to product roadmaps, refine design processes, and share knowledge through documentation and presentations.
• Prototype and Iterate: Test and validate design ideas with conceptual models and prototypes, ensuring usability and feasibility.
• Own Execution: Manage the product design lifecycle, from research and ideation to implementation and launch.
• Innovate with Impact: Uncover design opportunities, and create experiences that redefine how users interact with financial technology.
• Advocate for Excellence: Uphold design best practices while looking for opportunities to improve and elevate design standards.
• Deliver Exceptional Quality: Create products known for their ease of use, reliability, and elegant, cohesive design.